Tim H Skl
map-marker Limerick, Pennsylvania

The service department lied about fixing our recall problem.

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Updated by user Aug 04, 2020

Called Toyota Headquarters and was transferred to someone who did not care about resolving our problem!

Original review Aug 04, 2020
When my Wife and I received a recall notification we took the Corolla back to TRI County Toyota. They initially said that they fixed the problem (Airbag sensor on Driver's Side.) Shortly after the warning light came on again. My wife took Corolla back and was told that she needed to pay a diagnostic fee which she did. The mechanic told her that they were putting something on the engine that would detect the problem. She went back only to find out that she had been lied to by previous mechanic. Problem still there and Toyota Corp. tells me that we will need to pay another diagnostic fee. I do not trust them nor Toyota Corp. at this point!
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Pros:
  • Location
Cons:
  • Dishonest service department

Preferred solution: Deliver product or service ordered

User's recommendation: Do not trust Tri County Toyota nor Toyota Corp.!

Anonymous
map-marker Limerick, Pennsylvania

Exempt emission inspection

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After adding a new vehicle to my list, and they confirmed the appointment for PA Free safety & exempt emission testing, [since I own a Toyota purchased from them], asking only for the VIN# in their WEB, they did not want to do the exempt testing since I did not bring the previous paper showing the mileage at that time; The mileage is written on the stickers, but they objected that it has no value to them! When I asked them why did they not require the previous proof of inspection, the answer " the Law requires us to see that paper" and we do not have to inform you about it! Nice customer relation, since they sent 2 emails before my appointment time, without mentioning anything about what is going to happen!
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Rishaan Afu
map-marker Toms River, New Jersey

Tri County Toyota rips you off

Recently, I scheduled an appointment for an inspection through their on-line service. I scheduled the appointment (and it was accepted) for Monday at 7AM. I dropped off the car Monday morning and didn't hear anything from them after that. I left two messages in the evening, but never heard back. I stopped by the dealership around 6PM and was told that they were a little backed up and hadn't worked on my car yet. On Tuesday, they called at 9AM and told me that I needed tires (which I already knew and had entered in the website service request) and I told them to put on new tires. I stopped by Tuesday night at 5:30 and the car was just being put on the lift. Since I still had no car, I had to keep the rental car. When I finally got my car back Wed night, I had filled the gas tank back to where it was when I rented the car - but they still charged me $22 (at $4/gal) to fill the car. They obviously have no sense of customer service or consideration, and they have no problem ripping off their clients.
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