Suv Review

This place is a joke. I tell every single person i meet to stay away. This place will sell a vehicle right out from under you. They have no morals, typical dealership.
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ID
#874378 Review #874378 is a subjective opinion of poster.
Location
Beckley, West Virginia
Reason of review
Poor customer service

Tri-County Ford, Buckner, Kentucky

I purchased a used, "As-Is" 2007 Lexus IS 250 from this dealership on 09/11/15. I live approximately 1 1/2 hour drive from the dealership and had called prior to the visit to ensure I was dealing with a used vehicle with NO serious mechanical issues. The salesman assured me that the pre-stock inspection showed no codes or finding or issues with the vehicle. As such, I drove the distance with the intent to deal and purchase the vehicle. The car appeared solid and the deal was executed. Upon returning home, 48 hours of ownership the airbag SRS light came on and I took my vehicle to both my local mechanic (very knowledgeable and experienced) AND the local Lexus dealership and both determined the code to be B1861 which is an estimated dealership repair of $3,000. Both set of technicians were not convinced that Tri-County Ford was unaware of this issue upon sale. Had an inspection of the vehicle been performed the code would have presented itself and they would know of the issue. Question: Did Tri-County Ford answer my request prior to purchasing dishonestly or did they simply NOT perform an inspection of the vehicle prior to sale? When the SRS (airbag) light is illuminated the ENTIRE airbag system becomes disabled. As such, this is a safety issue with the vehicle. I contacted the dealership and discussed this scenario. To their credit, Manny (Business Manager) informed me to get an estimate (done) and call him back so that we can come to a resolution of this issue. I have called Manny five times and left one voicemail to only NOT receive a return call. DO NOT TRUST ANYTHING THIS DEALERSHIP COMMUNICATES. ENSURE YOU GET ANYTHING STATED VERBALLY IN WRITING. FOR LOCAL CONSUMERS ENSURE YOU HAVE A THIRD PARTY MECHANIC INSPECT ALL USED VEHICLE YOU ARE CONSIDERING TO PURCHASE. If you would like to discuss, please contact me at 513.562.0593
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ID
#703442 Review #703442 is a subjective opinion of poster.
Location
Buckner, Kentucky
Cons
  • Dishonesty and lack of follow through
Reason of review
Dishonesty/Misrepresentation
Loss
$3100
Preferred solution
Let the company propose a solution

About

Tri County Ford Warranty
THIS CERTIFICATE assures the repairs to which The Client of Tri County Ford and "Tri-CountyFord, Inc. " have agreed on Repair Order No. Items on the repair order, such as Sublet Work or Sublet Labor, are subject to the guarantee of those suppliers. This warranty shall only apply if the defects occurred under normal driving conditions and not where any vehicle has been subjected to accidents, negligence, abuse or misuse. Specifically excluded from this written warranty are rust coming through metal, scratches and gavel marks acquired from driving conditions. This is a fragmented,four part written warranty, and specific additional stipulations pertaining to each fragmented part are stated hereafter. The Shop will, at its sole option, repair and re-paint any metalwork warranted hereby. The Shop will, at its sole option, re-prime,re-paint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby.
To read more: https://www.tricountyford.com/ford-warranty.htm
Tri County Ford Privacy Policy
Tri County Ford's' dealership takes The Customer's privacy seriously and is committed to safeguarding The User's privacy online. Because Tri County Ford do gather certain types of information from visitors to Tri County Ford's' sites, www.tricountyford.com have developed a privacy statement to help The Client understand the terms and conditions surrounding the collection and use of that information. This statement discloses the types of information Website gather, how it is used, and how The Client of Tri County Ford can gain access to and edit any data that website has collected about The User at any time. Tri County Ford's' dealership respects the privacy of individuals who visit Company's Web sites, send Website e-mail, or participate in features/services www.tricountyford.com offer online. Tri County Ford's' dealership maintains a strict "no-spam" policy. Subscribers to Company's e-mail services (or any other feature/service found on Tri County Ford's' Web site) will not receive unsolicited e-mail messages from The Company
To read more: https://www.tricountyford.com/privacy.htm
Tri County Ford Pros and Cons

Cons: Dishonesty and lack of follow through

Summary

Tri County Ford is a dealer of new and pre-owned vehicles in Buckner, Kentucky. The auto sale has a lineup of brand new Ford cars offering buyers to choose from Edge, Fiesta, Mustang, Taurus, and Transit etc. At Tri County Ford, potential customers can choose among coupe, sedan, sport utility, crew cab, and super car etc body types. Pre-owned inventory of Tri County Ford showcases varied car models and makes including Dodge, INFINITI, Mercedes, Suzuki, and VW among others. At TCF, customers will find a collision center offering quality repairs and maintenance.

Tri County Ford reviews and complaints

Tri County Ford is ranked 1604 out of 4365 in Dealers category

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