Tri-Cities Laboratories in Washington is a monopoly, with poor customer service.

I called to find out if one of their branches was open today, Saturday. The message I got stated the hours, but didn't state the days of the week they're open! I then had to call another number which turned out to be an answering service in Spokane, two hours away. She said I could find that on the website. I told her I wasn't on a website, I was on the phone. I tried to get her to take a complaint. That's when I found out that it wasn't even Tri-Cities Laboratories and she didn't want to do that! There customers include many, many older people who don't think of a computer when they want to contact someone. This is lousy customer service. They should figure out who their customers are and cater to them. The biggest problem, though, is that TCL is a monopoly here and needs to be broken up.
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ID
#589094 Review #589094 is a subjective opinion of poster.
Location
Pasco, Washington
Cons
  • Customer service
Reason of review
Monopoly
Preferred solution
Let the company propose a solution

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