Buyer Beware!

I placed a $5,000 order in January 2015 to be shipped to Canada. In addition to the cost of the order, I also prepaid approximately $1,500 in shipping and associated costs. When the shipment arrived, there were several pieces missing and every piece in the shipment was damaged with almost half of them completely destroyed. Tres Amigos advised that the only compensation available would be through the shipper. The shipping company sent a claims representative and offered only $2,200 in non-negotiable compensation. The claims representative arranged for the shipment to be picked up so I was left with nothing. I was advised by the sales manager that replacement pieces would be sent to supplement the shortfall from the claim. After repeated assurances that the replacements were being shipped over an 18 month period, the owner told me that only a further $1000 credit towards a future purchase would be offered. The replacement units were never received so I lost $4,300USD on this transaction.
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2 comments
#1340123

Geez, guess that's why they folded.

#1204157

All your really had to do was notice the name of the outfit to know it might not be a good idea to buy from them. But, then you now have a boy PM up there.......

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ID
#907641 Review #907641 is a subjective opinion of poster.
Location
Calgary, Alberta
Reason of review
Damaged or defective
Loss
$4300
Preferred solution
Deliver product or service ordered

Tres Amigos AS ADVERTISED and Great Experience

This company delivers! When the shipping company had a challenge delivering, I tried to work it out with them on my own. To my dismay, they basically told me to pound sand and that my street was too much of a challenge for them to get a truck in there. I have had many companies deliver all sizes of furniture in the past. This one was not willing to work with me because some map indicated the road was too small. So frustrating!! So I called Tres Amigos Furniture. The lady on the line was very helpful. Within two days, the furniture was delivered by another company and I got my TV Stand, dining room table, Chairs and Hutch/buffet. The quality of the packaging was IMPECCABLE! Everything arrived in tact and was beautiful! Reclaimed wood is the way to go!! I highly recommend them to everyone! THanks Tres Amigos Furniture!! YOU ROCK! Sincerely, Shirley T.
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ID
#650139 Review #650139 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Reason of review
Good customer service

Tres Amigos Furniture spends 16 days to ship order; then fouls it up

I ordered an item from Tres Amigos in Tucson AZ. After nearly two weeks I called them to learn it had not shipped, but would ship "today". Three days later I got a notice from Tres Amigos that the order was on the way - already shipped. At the same time I got an e-mail saying they had a problem with my method of payment and would NOT ship. I went on-line to try to determine the problem, pulled up an attachment that (supposedly) replicated my order form, and found that to access it I had to install some program, at my expense. So, 16 days after I placed the order, no merchandise and the cooperation I got from the company was a woman on the phone telling me "We're busy." I'm no longer interested in this outfit. Adios Amigos!
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1 comment
#994943

Hi - sorry for your experience. We do have a policy in place as to our shipping guidelines posted at the bottom of our site and in an area where you agree to before you place your order.

We don't like to "surprise" our customers with anything after the fact. If an order is not in stock, it can take as long at 16 weeks to get it to you. You see, all of our items are made by hand by true craftsmen and our quality takes time.

If the item is in stock, it will ship in 5-7 business days.

We have 4 warehouse/showroom locations in two different cities and it takes time to secure the item, get them to the shipping department and adequately package them for shipment. The shipping companies can be brutal on items so we pack them really well so they get to your door in "perfect" condition. We have a less than 1% claim rate for damage.

We do NOT charge anyone for their order until the order is ready to ship. If you ever have a challenge with your order, we have customer service representatives that are professionally trained to assist.

We never expect anyone to go through the challenges of downloading software so I am not certain what you are referring to. Hopefully you will try us again in the future. If you do, I guarantee your experience will be 100% satisfactory.

I'm the owner and I give you my word. We have been doing this for 16 years and we make sure that customer satisfaction comes first.

Regards,

Garrett Smith

ID
#517145 Review #517145 is a subjective opinion of poster.
Location
Tucson, Arizona

Fraudelent advertising and sales

On 5/14/13, I paid close to $1,750 for two armoires. When the delivery came to my house on 5/22, the armoires were significantly different than what I paid for - smaller in size and weight, having less shelving, and the style and craftsmanship was dramatically less detailed. Clearly they were not the same armoires advertised. Tres Amigos' customer is virtually non-existent. They keep saying they are sorry and want to help, but they have not responded yet as to where the armoires are that I ordered three weeks ago, and refuse to provide a refund. I provided photos to Tres amigos showing how different the items they sent to me were from what they advertised. Their response: We are a samll business and we do the best we can. Thus far I've had to report them to their State's Attorney General and the BBB and fle a complaint with my credit card company.
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1 comment
#994941

This statement is false. This customer, Bill C, was offered a full refund due to his dissatisfaction.

He refused unless we compensated him more than what he originally paid. The BBB, State Attorney General and credit card company sided with Tres Amigos in the end. I know because I am the owner and I personally worked with Bill.

We are a small business and we know that our customers are the reason why we are in business and have been for more than 16 years.

We have high marks from almost everyone. You know how the saying goes, you can please most of the people most of the time but you can't please all of the people all of the time. We do try to please everyone and sometime we fall a bit short when expectations are unreasonable.

Don't take his word for it. Check us out.

You will not find better quality solid wood rustic furniture at the prices we offer.

That I guarantee! http://www.tresamigosworldimports.com

Regards,

Garrett Smith

ID
#414367 Review #414367 is a subjective opinion of poster.
Loss
$1750
New Reviewer

Rustic furniture

Shop the widest selection of rustic Mexican and Southwest style furniture and accessories on the internet. Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture, talavera, wall art from around the world at Tres Amigos. Hundreds of styles including metal, tin, wrought iron, and a huge selection of mirrors get these accessories anywhere. .Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture,talavera, wall around the world at Tres Amigos.
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1 comment
#683299

These guys are crooks. They advertise one thing, ship another, and you have to chase them around to get your money back.

They have all sorts of excuses. I bought some expensive furniture, they shipped items to my house that didn't even closely resemble what I ordered, and refuse to ship what I ordered or refund my money.

I've bought numerous furniture pieces and appliances on-line and never had a problem like this. Unless your idea of a good sales experience is a trip to small claims court, avoid them.

ID
#322889 Review #322889 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Home office furniture

Shop the widest selection of rustic Mexican and Southwest style furniture and accessories on the internet. Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture, talavera, wall art from around the world at Tres Amigos. Hundreds of styles including metal, tin, wrought iron, and a huge selection of mirrors get these accessories anywhere.Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture, talavera, wall art from around the world at Tres
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ID
#321175 Review #321175 is a subjective opinion of poster.
Location
Ahmedabad, Gujarat

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