
Tres Amigos Furniture
Tres Amigos Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tres Amigos Furniture has 2.3 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Website and Customer service. Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Buyer Beware!
I placed a $5,000 order in January 2015 to be shipped to Canada. In addition to the cost of the order, I also prepaid approximately $1,500 in shipping and associated costs. When the shipment arrived, there were several pieces missing and every piece in the shipment was damaged with almost half of them completely destroyed.
Tres Amigos advised that the only compensation available would be through the shipper. The shipping company sent a claims representative and offered only $2,200 in non-negotiable compensation. The claims representative arranged for the shipment to be picked up so I was left with nothing. I was advised by the sales manager that replacement pieces would be sent to supplement the shortfall from the claim.
After repeated assurances that the replacements were being shipped over an 18 month period, the owner told me that only a further $1000 credit towards a future purchase would be offered. The replacement units were never received so I lost $4,300USD on this transaction.
Preferred solution: Deliver product or service ordered
Tres Amigos AS ADVERTISED and Great Experience
This company delivers! When the shipping company had a challenge delivering, I tried to work it out with them on my own. To my dismay, they basically told me to pound sand and that my street was too much of a challenge for them to get a truck in there. I have had many companies deliver all sizes of furniture in the past. This one was not willing to work with me because some map indicated the road was too small. So frustrating!!
So I called Tres Amigos Furniture. The lady on the line was very helpful. Within two days, the furniture was delivered by another company and I got my TV Stand, dining room table, Chairs and Hutch/buffet. The quality of the packaging was IMPECCABLE! Everything arrived in tact and was beautiful! Reclaimed wood is the way to go!! I highly recommend them to everyone!
THanks Tres Amigos Furniture!! YOU ROCK!
Sincerely,
Shirley T.
Tres Amigos Furniture spends 16 days to ship order; then fouls it up
I ordered an item from Tres Amigos in Tucson AZ. After nearly two weeks I called them to learn it had not shipped, but would ship "today".
Three days later I got a notice from Tres Amigos that the order was on the way - already shipped. At the same time I got an e-mail saying they had a problem with my method of payment and would NOT ship. I went on-line to try to determine the problem, pulled up an attachment that (supposedly) replicated my order form, and found that to access it I had to install some program, at my expense.
So, 16 days after I placed the order, no merchandise and the cooperation I got from the company was a woman on the phone telling me "We're busy." I'm no longer interested in this outfit. Adios Amigos!
Fraudelent advertising and sales
On 5/14/13, I paid close to $1,750 for two armoires. When the delivery came to my house on 5/22, the armoires were significantly different than what I paid for - smaller in size and weight, having less shelving, and the style and craftsmanship was dramatically less detailed.
Clearly they were not the same armoires advertised. Tres Amigos' customer is virtually non-existent. They keep saying they are sorry and want to help, but they have not responded yet as to where the armoires are that I ordered three weeks ago, and refuse to provide a refund. I provided photos to Tres amigos showing how different the items they sent to me were from what they advertised.
Their response: We are a samll business and we do the best we can. Thus far I've had to report them to their State's Attorney General and the BBB and fle a complaint with my credit card company.
Rustic furniture
Shop the widest selection of rustic Mexican and Southwest style furniture and accessories on the internet. Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture, talavera, wall art from around the world at Tres Amigos. Hundreds of styles including metal, tin, wrought iron, and a huge selection of mirrors get these accessories anywhere.
.Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture,talavera, wall around the world at Tres Amigos.
Home office furniture
Shop the widest selection of rustic Mexican and Southwest style furniture and accessories on the internet. Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture, talavera, wall art from around the world at Tres Amigos. Hundreds of styles including metal, tin, wrought iron, and a huge selection of mirrors get these accessories anywhere.Enjoy free shipping on most items, so start shopping now for your Southwest and Spanish Colonial style furniture, tuscan style furniture, old wood furniture, talavera, wall art from around the world at Tres
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Geez, guess that's why they folded.
All your really had to do was notice the name of the outfit to know it might not be a good idea to buy from them. But, then you now have a boy PM up there.......