Buyer Beware!

I placed a $5,000 order in January 2015 to be shipped to Canada. In addition to the cost of the order, I also prepaid approximately $1,500 in shipping and associated costs. When the shipment arrived, there were several pieces missing and every piece in the shipment was damaged with almost half of them completely destroyed. Tres Amigos advised that the only compensation available would be through the shipper. The shipping company sent a claims representative and offered only $2,200 in non-negotiable compensation. The claims representative arranged for the shipment to be picked up so I was left with nothing. I was advised by the sales manager that replacement pieces would be sent to supplement the shortfall from the claim. After repeated assurances that the replacements were being shipped over an 18 month period, the owner told me that only a further $1000 credit towards a future purchase would be offered. The replacement units were never received so I lost $4,300USD on this transaction.
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Geez, guess that's why they folded.


All your really had to do was notice the name of the outfit to know it might not be a good idea to buy from them. But, then you now have a boy PM up there.......

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#907641 Review #907641 is a subjective opinion of poster.
Calgary, Alberta
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Tres Amigos AS ADVERTISED and Great Experience