Anonymous
map-marker Phoenix, Arizona

Trying to purchase tickets online

I go to Italy almost every year and purchased tickets from Trentalia on line but this year every time I try it says that I dont permission to access website on my server

Can someone send me a link so I ca n access the website to look at the schedule and purchase tickets when I need to. Thank you

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Luiza M Vdm

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Refund

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Trenitalia - Refund

Dear Trenitalia,

I am writing this message to let you know of my dissatisfaction with the refund.

I bought train tickets:

One from Lyon to Milan 09/22/2023 for one person and two tickets from Milan to Lyon 09/24/2023 for two. Unfortunately, due to rockfalls on the roads in Maurienne, traffic was interrupted, and the letter indicated the possibility of a 100% refund.

Immediately after receiving the letter, I sent a request for a refund, filled out the form, but a problem arose and after a while I went to the office at the Lyon Part-Dieu train station, where I also filled out the form manually and received copies.

So I would like to know the status of my refund since six months have passed and I have not received anything and why.

I'll attach the travel details:

Request date: 09/22/2023

Name of the person who making the request: LUIZA MIRZOYAN

PNR: SXVLN5

Train number: 9296

00520771

Request date: 09/22/2023

Name of the person who making the request: LUIZA MIRZOYAN

PNR: N4ER75

Train number: 9287

00521056

Thank you in advance,

Luiza Mirzoyan

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Loss:
$175
Pros:
  • Staff are very friendly
Cons:
  • Long process

Preferred solution: Full refund

Sopiko K Mtp

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| map-marker Kalaki Tbilisi, Kalaki Tbilisi

Train teackets

Trenitalia - Train teackets
Trenitalia - Train teackets - Image 2
Trenitalia - Train teackets - Image 3

I have airteackets From Georgia (kutaisi airport)to Rome on 5of April but this morning Wizzair company changed my dates and i will be in Rome on 6 of April. I,also have booked 4 train teackets with trenitalia From Rome to Florence.

I know that i have not changable teackets, but please pay attantion that it's not my fault that company changed the dats. 152 euros are for about 400 Gels in Georgian currency so this is great demmage for me.

Maybe you can allow me to change my teackets on 7 April the same time. Please, help me

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User's recommendation: Be attantive when you buy teacket and pay attantion to the type of tecket. It shoud have the function of changing.

Sharon V Ydn

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Refund

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I purchased a ticket for 4 people at Venice Mestre Station from the machine. The screen clearly showed price to be paid for 4 tickets...

1.45 euros each for a total of 5.8 euros. mu cousin put her credit card in, machine said remove card, then machine said printing "ticket".Only one piece of paper came out which I assumed was for all 4 tickets. I just looked at the scan code and we ran to catch the 1;36 train to Venice S.L. on Wednesday 28th Feb.

Just as we were arriving at the station, a man claiming to be a conductor asked for our tickets. I( gave him the paper and he said this is only one ticket where are the rest. Well, there were no rest of tickets, only one piece of paper came out of the machine. He was rude, argumentative, yelling at us and downright nasty.

he should be fired. He would not listen to any explanation, he would not allow me to talk and charged us 132 euros. We are tourists to Italy and had no intention of cheating the system. On our return that night we went through the same procedure, but this time the machine said printing 1 of 4, then 2 of 4 then 3 of 4 and 4 of 4.

Clearly the machine in Mestre malfunction and only printed one piece of paper. How am i supposed to know that.it was not working properly. I should have called the police to deal with this disagreeable man but we were intimidated by him. I want my money back.

Its not our fault your machine was. not working properly. I explained this to people in ticket office in Venice S.L and they said machine made a mistake and we should not have been penalized. You have the date, time of the train and departure and arrival stations in this email.

You should know who this rude man was. Trian number 16781. I would think Italy would be a little forgiving to visitor. I am 79 years old, my friend 812 and my 2 cousins 63 and 60.

We are not cheaters!~ I expect a reply

thank you

Dr. Sharon Ventura

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Loss:
$132
Pros:
  • Comfortable
  • Multiple schedles
Cons:
  • Conductor
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Read the tickets you prucase

1 comment
Guest

And what exactly would you have told the police? This man is telling me something I don’t want to hear, which is I have one ticket and there are four of us?

That and anything else that happens to you is not the conductor’s problem. Who do you think you are?

Your nasty argumentative mouth wasn’t going to change anything. I guess you found out how little you matter.

Dominik D Zrd

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| map-marker Ciampino, Lazio

Lost jacket

Trenitalia - Lost jacket
Trenitalia - Lost jacket - Image 2

Welcome, i was going by train REG 20111, todays morning from Roma Termini Station to Campanelle, after i came out from the train, i realized i left my sinter coat inside, with phone charger in pocket, o would like to find some way to get it back. I am not in Italy anymore, so please let me know about some possible sollutions. Thank you very much.

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Preferred solution: i would like to find my jacket and have a chance to get it back from some spot in italy

Leasa H
map-marker Melbourne, Victoria

Refund

Email sent to say Refund has been approved but has not been put into my bank account since September 2023

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Loss:
$700

Preferred solution: Full refund

Larissa C Ugb

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| map-marker Bergamo, Lombardy

Trenitalia won’t refund me

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I bought two train tickets online in Trenitalia that I could not use due to a strike that was happening in the train station. Due to this strike, I could not get the train in Bergamo because all of them were cancelled, so I had to come back to the airport and pay 15 for a taxi and from Bergamo airport, 6 for a bus (3 each person) to get to Milan.

In Milan Central station I had to buy two more tickets, that costed more that the ones I had bought before (I had paid 91 for two tickets before, and now I paid 122).

In the end I spent much more money that I was expecting, being 52 more due to the inconvenience, and also I was two hours late to get to Florence and lost my reservation in a restaurant. I requested for the refund of the 91 train tickets I could not use and the 52 of inconvenience I had to spend due to this issue and I have been waiting for 37 days already without any kind of deadline or response regarding the refund other than I have to be patient.

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Loss:
$140
Cons:
  • Do not give me any proper answer

Preferred solution: Full refund

User's recommendation: Don’t recommend this company at all.

Anonymous

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Verified Buyer
| map-marker Dublin, Leinster

The company won’t refund me

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I bought two train tickets I couldnt take due to the strike that was happening in the train station I was supposed to get the train. I couldnt get this train in Bergamo because all of them were cancelled and because of that I needed to come back to the airport and pay 15 for a taxi and pay for a bus 6 to get to Milan (two tickets, 3 each person).

In Milans Central station I had to buy two more tickets, more expensive than the ones I have bought before (I paid 91 for two people before and now I paid 122 for two people) in the end I spent much more money than I was expecting.

I paid 49 more due to this inconvenience, and also I was two hours late to get to Florence and lost my reservation in a restaurant. I requested the refund on Trenitalia website and I have been waiting for 37 days already without any response regarding the refund other than I have to be patient.

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User's recommendation: I don’t recommend this company at all.

Fraser R Lcd

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| map-marker La Spezia, Liguria

Wrong train

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Trenitalia - Wrong train
Trenitalia - Wrong train - Image 2

So when we were in pisa we decided to do to Monterosso for the day on the way back we had to get a train that went to La Spezia Centrale, when doing this we got a ticket for the 15:20 train, the train showed up with the name of where we were going and bang on 15:20 once we sat down, about 2 minutes before the ticket woman came telling us that we were on the wrong train because apparently the train we were on was 15 minutes late to arrive at the station, the woman then told us that we had to pay for a new ticket which was meant to be 8.50 but then informed us that we had to pay 117 in fines as we didnt have the correct ticket, I totally disagree with this as we had a ticket for the other train that we thought was this train, we had validated it as well so to me this was the correct train as it came into the station bang on 15:20 and bad then name of the station on the side of it. I hope we can solve this issue and I look forward to hearing from yous, thank you

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Loss:
$117
Pros:
  • Loads of trains
Cons:
  • Getting fined for the company mistake

Preferred solution: Full refund

1 comment
narin h Ynl

l ordaring shein app but nit yet l waiting for long time why???????

Thomas W Yjj

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We need help finding our sons mobile phone

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Updated by user Sep 13, 2023

Completely silence!Trenitalias customer service is a disgrace!Worst company I have ever dealt with regarding service and help.

Original review Aug 01, 2023
Hej,
I am writing from Sweden trying to help my son getting his mobile phone back. It is a black Samsung S10 that was lost between Pisa and Livorno last Sunday (30st of June) at 1745-**** with Trenitalia RV4137.

He has an Interrail ticket so no local tickets was used.
Yesterday we called my sons phone and on of TrenItalias operators (conduttore) at a train answered in the phone. She told us that she should hand it in to Lost and Found in Roma and she also took my mobile phone number as reference (+467********). She informed us that someone will call us during the evening and agree how to deliver my sons phone to us. We have not heard anything so far.

We are calling your Customer Service number 00 39 0* ***** ** frequently, sometimes we get help (which bring us hope) and sometimes the operators do not help us at all and advise us to visit a train station which is impossible from Sweden.
What should we do? Where is our phone? We know for a fact that a female operator within Trenitalia had the phone in her hand yesterday! Tomorrow our son is leaving Florence and we hoped to get his phone back before that.

We do not believe that anymore!

Your operators at the help line either say someone will call us, which they don´t or they tell us they can not help!
PLEASE HELP US, We really want this phone back. You know how important a phone is today!
Who can we call at lost and found in Roma to help us locate the phone and then send it to us (ing English)?
We are so frustrated because no whan calls back even if they said they would!
Best regards
Thomas Wernholm
View full review
Cons:
  • Everything is bad and sick with this company

Preferred solution: My sons phone back

1 comment
Thomas W Yjj

My son lost his mobile phone on train 4137 from Pisa to Livorno Sunday the 30th of June. On Monday the 31st of June (24 hours later) we got contact with my sons mobile.

We were both happy and surprised when a conductor working for Trenitalia answered in the phone. She took my phone number and name as reference and promised that some one from Trenitalia will come back to us by phone to sort out the details of handing my sons mobile phone back to us. No one contacted us! Since then I think we have called Trenitalia and their different support numbers hundreds of times, without luck.

They seams unable to manage to locate the conductor, our phone and where it is now! Even with Swedish standard, this would not take more then an hour to solve! But for Trenitalia it seams impossible. They are not able to identify the conductor, even if they know what train we are talking about.

They can not find the phone which clearly is in there possession! And out of these hundreds phone calls I think Trenitalia had hung up 75% on us due to that we only speak English and not Italian! So do I think Trenitalia has a working support function or even is a working international company - what du you think? In Italian, Mio figlio ha perso il cellulare sul treno 4137 da Pisa a Livorno domenica 30 giugno.

Lunedì 31 giugno (24 ore dopo) siamo entrati in contatto con il cellulare di mio figlio. Siamo rimasti entrambi felici e sorpresi quando ha risposto al telefono un capotreno che lavorava per Trenitalia. Ha preso il mio numero di telefono e il mio nome come riferimento e ha promesso che qualcuno di Trenitalia tornerà da noi telefonicamente per sistemare i dettagli della restituzione del cellulare di mio figlio. Nessuno ci ha contattato!

Da allora penso che abbiamo chiamato centinaia di volte Trenitalia e i loro diversi numeri di supporto, senza fortuna. Sembra che non siano in grado di localizzare il conduttore, il nostro telefono e dove si trova adesso! Anche con lo standard svedese, non ci vorrebbe più di un'ora per risolverlo! Ma per Trenitalia sembra impossibile.

Non sono in grado di identificare il capotreno, anche se sanno di quale treno stiamo parlando. Non riescono a trovare il telefono che chiaramente è in loro possesso! E di queste centinaia di telefonate penso che Trenitalia ci abbia riattaccato il 75% perché parliamo solo inglese e non italiano!

Quindi penso che Trenitalia abbia una funzione di supporto al lavoro o addirittura sia un'azienda internazionale funzionante - cosa ne pensi? Best regards Thomas

Anonymous

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Verified Buyer
| map-marker Sroda Wielkopolska, Greater Poland

Lousy Customer Service

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Trenitalia - Lousy Customer Service
Trenitalia - Lousy Customer Service - Image 2

Been trying for 3 days to contact any one of the Trenitalia numbers listed for Customer Assistance but no one ever replies - not even for the number for passengers with limited mobility.

I am trying to fix a ticket change for a train journey between Milan and Zurich with a change at Como S. Giovanni. I changed the first part online but the corresponding second part has remained unchanged.

I am trying to contact Trenitalia for assistance, but there is none.

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User's recommendation: When booking with Trenitalia do NOT make a mistake otherwise you will pay for it.

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