Trenery Reviews
Trenery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trenery has a 3.0 star rating from 3 reviews; consumers are mostly neutral with mixed Trenery reviews and a balanced rating distribution.
Key Takeaways for Future Customers
- Expect medium price level and attractive, beautiful items.
- Customer service can resolve issues but may require wait time to contact.
- Watch promotional discount redemption and rewards crediting when shopping.
Negative Feedback / Risk Areas
- Customer complaints about staff not honoring promotional discount offers.
- Returns and refunds issues: exchanges converted to refunds and delayed parcel processing.
- Rewards points not credited after purchases.
Positive Feedback
Reviewers praise helpful, knowledgeable customer service and the quality of the items.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trenery has a 3.0 star rating from 3 reviews; consumers are mostly neutral with mixed Trenery reviews and a balanced rating distribution.
Key Takeaways for Future Customers
- Expect medium price level and attractive, beautiful items.
- Customer service can resolve issues but may require wait time to contact.
- Watch promotional discount redemption and rewards crediting when shopping.
Negative Feedback / Risk Areas
- Customer complaints about staff not honoring promotional discount offers.
- Returns and refunds issues: exchanges converted to refunds and delayed parcel processing.
- Rewards points not credited after purchases.
Positive Feedback
Reviewers praise helpful, knowledgeable customer service and the quality of the items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Promotional discount
- - They emailed me a promotional discount.
- - Staff in store were unaware of the offer and added an exclusion.
- - The sale was lost.
Trenery appears to be sending individual promotional emails to customers that staff know nothing about. When the customer tries to redeem the emailed discount in store, the staff lack the knowledge on applying the discount, since few customers seem to be redeeming the same promotional discount.
Staff may then fabricate some exclusion excuse so that the customer cannot claim the discount. Be armed with knowledge of the offer because staff are not armed with that same knowledge.
They emailed me a promotional discount, but when I went in store to redeem it, and showed them the email, the staff knew nothing about the offer and fabricated an exclusion so that I couldn't get the discount. So they lost the sale!
Preferred solution: Apology
User's recommendation: Be fully prepared for ignorant staff members
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange of Item Purchased Online
- - Order 8858****: exchange for a smaller size requested; refund issued instead.
- - Smaller size online; $149 vs $84; with $20 discount and $35 voucher.
Trenery contacted me by SMS quite quickly after posting the review. There was a favourable outcome with the total price of the item I originally purchased, being returned including the original discounts.
I am now able to repurchase my item without any out of pocket expenses. Thank you Trenery.
I returned my purchased item and requested an exchange for a smaller size. When I look online, the smaller size I requested is available. Instead of an exchange, I was given a refund. I would like to discuss this with management, please.
The item to repurchase is $149; however, I originally purchased the item for $84 as I was offered a $20 discount on all new arrival items plus a $35 reward voucher to spend. I believe you are refunding my $84 instead of exchanging the item so that you can get more money for the item.
None of the discounts are now available for me to use, and to purchase the item again, I am required to spend $149. This is an extremely dishonest practice, which I am prepared to take to a higher authority.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA navy quilted gilet is not what I expected
- - The gilet is longer in the back than the photo suggests.
- - Customer wants to return it; receipt is available and tag is on.
The photo of this gilet looks like it is the same size front and back, but is much longer in the back. This does not suit my small stature, and I would like to return it please. I have my receipt and the tag is still on it
Preferred solution: Full refund
Helpful
A bit of wait time on hold to speak to someone
But customer service was very helpful & quite knowledgeable
Gaythorne, Queensland
I have returned a parcel to you.
- - Order 8554**** returned; items did not fit.
- - Parcel delayed in Sunshine West; tracking R328997****737610****0905; postage of $14.95 was paid.
Hello,
I returned an order 8554**** as the items did not fit me. They were posted from Castlemaine post office 04/01/2025.
to Trenery PO Box 4144 Sunshine West Vic 8438. I have the tracking information R328997****737610****0905. It shows the parcel is delayed at Sunshine West waiting to be processed for delivery & has been there since the 7th of January. I have been to my post office, they gave me a number to contact Australia Post, but that did not enable me to speak to anyone, it just gave the same info as online.
I had a look on your returns on the 18th to make sure there had not been an error in the address I had used, which is why it appears as if I was making a return then.
I am a little puzzled as to why I did not use that return system, when returning this parcel I think I must have used the info on the packing slip. I actually paid $14.95 postage myself?
I do hope you can trace why this parcel is sitting in Sunshine West not delivered to you.
With kind regards,
Heather Morrison.
User's recommendation: They did actually contact me via a message on my phone & have refunded the money.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRewards for purchasing at David Jones
I made a purchase at David Jones online and the CR and Trenery rewards points havent been added
I would like to have the points credited to my account.
- Beautiful items
- No cond at all
Preferred solution: Rewards points added to my account
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