map-marker Tucson, Arizona


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Extremely rude customer service. Stay FAR FAR away from this company! Won't help to resolve a very simple problem.

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User's recommendation: Absoulty do not but their products!

map-marker Dayton, Ohio

Bad support

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I used to liked TrendNet products, until now. I've been trying to get a mesh router to configure, but it won't work unless you have the following:


A DHCP internet connection - don't expect this to work if you have a business connection with a static IP.

2. A smart phone instead of a laptop or a PC, since the device is too stupid to work with them.


Don't waste your time contacting sales - I've been in IT for 34 years and they kept telling me that i was reading the wrong screen. I just needed to hook up the router to my modem (again, i have a firewall and no DHCP).

Tech support just keeps asking for your phone number, email address, and if you're connected to a modem!!!!!

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User's recommendation: Don't bother calling tech support

Rob B Cdi

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Verified Reviewer

Saty away from their products

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TrendNet - Saty away from their products
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Updated by user Jan 16, 2020

The company refused to refund money. 1) I first complained with their 90 day period.

They sent a replacement unit. After months of frequent daily shutdowns. I sent unit back and got another replacement unit. Had the same issue.

After months of frequent daily shutdowns. Their answer was to send it back and they'd send another one.

2) It should be noted that each time I returned a unit it cost $12 in shipping, and you have to go 7-10 days without internet. I asked for a refund and they stated they don't give refunds

Original review Dec 17, 2019

I purchased a TEW-827DRU/A H/W V20R router in June 2018 for $165. Since then (it's now Dec.

2019) I've had to return 3 routers because they don't work. The routers have a history of "Random shut offs". It costs me $23 each time I return it.

The first time I returned it was in Sept, 2018. Despite not being able to work for the purpose intended, and having had 4 different units sent to me, they don't offer refunds.

I had a similar situation with one of their wireless modems.

USE NETGEAR, ASUS OR LINKSYS. Please visit this site which reviews these type of devices and you'll see that TrendNet routers have a history of dropping signals.

Their customer service is a 1/2 notch above awful, their products don't work, and they don't stand behind their products. STAY AWAY FROM THIS COMPANY

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Reason of review:
Bad quality

Preferred solution: Full refund


I saw your picture and assumed you referred to the type of router for woodworking and general shop use ... guess I'm behind the times, again. (I'd rather have the shop router than the computer router anyhow)

reply icon Replying to comment of Guest-1814163

Me too. I have a nice table model router that has served flawlesslesly since my father bought it (used) in the early 60's ... I'll use it to carve up even this computer when I can't stand any more cyber stuff.

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map-marker Miami, Florida

Router Installation Review

Worst router ever! Spent $150 on the router and then spent $2000 of my time trying to get it to work. Complete f&%king waste of time and money.

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1 comment

sounds familiar!! Company is a joke!

Winferd Ycl

Awful customer service and buggy products

How is Trendnet still in business?? They have awful customer service and terribly buggy products.

I've had two of their wireless routers (last one was the TEW-812DRU. It's been running for a month, and about 10 times or more per day all the connections drop and it stops routing Internet traffic. Rebooting restores the Internet routing but only for about an hour. Customer support has chewed up hours and hours of my time doing ridiculous things that don't lead anywhere.

They are obviously trained to just spin wheels, waist time in hopes the customer will just get exhausted and quit. Trendnet is an unbelievably bad company.

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1 comment

My TRENDnet router is actually fairly old and has worked well enough. The fact is, it's STILL working - sending out a strong signal - but I've suddenly found that my computer cannot find the signal.

Not being a techie, I checked all the settings and looking online for help - then I called their support. What did I get?

A sales pitch!

I must apparently PURCHASE a service plan in order for someone to help me figure out this setup glitch.

All about the $$$$$$$$$$$$$

Where is the service?????????

map-marker Bloomfield Hills, Michigan

TrendNet Products Suck

TrendNet wireless adapter TEW-423PI is terrible. Drops connection every 5 minutes. Using with Windows XP and Dell Inspiron 530.

Company's website has bad driver and utility downloads and instructions are incorrect. Email to their company support (provided in their Read Me file) bounced (March 2010).

Stay away from TrendNet, unless you are a computer tech or shop that wants to make lots of money by charging your customers to fix problems :)

I can't believe this site really requires me to enter at least 100 words - so much for getting to the point. Well here are 100 words.

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Me too I am a software engineer and they asked me to pay for their helpless support !

I am in Europe, and we can't return their **** *** product and be reimbursed.

Don't buy trendnet cameras, is an insult towards customer intelligence.

Is a scam.

I paid the equivalent of 220 usd for a piece of plastic who is not working at all.

TrendScam, that's what I call it


I noticed that mulch was quick to say you were full of ****. Must be one of the looser's that work for the TRENDnet call center, I would say Help Desk, but that would be an insult to real Help Desk's everywhere.

So for mulch Mighty Mouth's edification, I am a Network Engineer, I have well over 30 years in the industry as well as a Masters Degree in Computer Science. I have no doubt that everything you have said is correct. I know for a fact that the TRENDnet Website is a joke,the code for it must have been written by a ten year old. The FTP site is useless, if you can even get it to work, you can be assured that the drivers you receive are as useless as the ones that come with TRENDnets Chinese rubbish hardware.

I made the mistake of purchasing one of their USB Wireless Adapters, which they assure will work with Windows 7 64 bit OS. What a joke! The adapter never worked. The software that came with it is such garbage that the "Wireless Utility" will not even load.

If you can get a response from TRENnet's Helpless Desk, they will tell you to try Windows native drivers, seems they know that the provided drivers are ***, and the classic "try it in another computer" after all just because you bought their plastic paper weight to use in a specific system, you should try it in one that you have no need for the adapter. Bottom line is that TRENDnet is a *** poor company, and anyone that does business with them more than once is an ***.

With any luck, these clowns will go bankrupt soon.


Have you had a look at the config for the card? Do you even have any idea about what it is you are doing?

Why do people buy computers other than to look at p0rn? What a load of ***.

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