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Trend Micro Reviews
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Trend Micro Reviews
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Verified Reviewer New ReviewerI’m not trying to review you I need help with setting this up
I just ordered you anti virus and it's not very user friendly at least not for a 71 yo wants my vpn# and I don't know where to find that
ID
Location
Dayton, Ohio
Preferred solution
Deliver product or service ordered
Never received my rebate refunds.
A few years back I had purchased 2 products from trend micro. The only reason I purchased them instead of a better name brand was because of the rebates. I mailed all of the required documents and never received any of the rebates back. I've written the money off as a loss but will never buy another trend micro product again. . . .
ID
I have been charged for anti-virus software that does not work. Auto-renewal continues to charge.
I have been charged for Trend Anti-virus software that has NEVER worked on my computer. I called in January 2011 to make a complaint that the software does not work. I was charged by auto-renewal for the same software again this year. When I called the credit card company (HSBC, bought by Capital One) the automated service hung up on me three times. I called Best Buy and they have no record of my January 2011 call, so they will not refund the charge, and the Best Buy credit card continues to charge a late fee, even though I have an open complaint.
1 comment
ID
Location
Chicago, Illinois
New Reviewer
Manufacturer rebate not refunded
Stores frequenty sell items with a refund rebate, mostly from manufacturers, for the full or part price Earlier these rebates came as paper cheques. Unfortunately mfr have started using gift cards from Visa, Amex, etc. But these gift debit cards are like credit cards, but at most teller machines these cards don't work which over a period of time the refund is lost. Trend Micro's viss debit reward (ha!) card is one of them. I have lost $55 in rebate refund. We need to contact consumer organisations that will take up the matter so that the customer can check which form of rebate is to be sent - cheque or debit card.
ID
Location
Houston, Texas
New Reviewer
TrendMicro -- no interest in consumer support
TREND MICRO CUSTOMER SUPPORT IS TERRIBLE AND THEY HAVE NO INTEREST IN NON CORPORATE CONSUMERS BEWARE!!! The A/V works well but …......... My credit card was stolen so I got a new credit card number. My TrendMicro subscription (on auto-renew) could not renew, since the old number was no good. I sent email to support but, they never seem to read your email just send a response that is useless. I sent email to them three times and finally on the fourth, after begging them to read my email before responding, they appeared to have read some of my email. They said they would turn OFF auto-renew so I could manually renew. Now at their recommendation I try to manually renew and instead of the $55.00 price they charge me $69.00 (because it is now on manual and it expired). I tried to find a tel number to call. GOOD LUCK! After lots of searching a dozen web page, I found a tel number. Then after pushing lots of buttons on the menu I was told to find a phone number on a web page! Would this not annoy you! Now that number was hard to find too. It is, of course, not an 800 number. The guy on the end barely spoke English and after talking to him for 15 minutes I hung up as it was useless! The TrendMicro product may work but the sales team they hired (digital river) is drowning TrendMicro's customers in poor support! I would write to TrendMicro but again, good luck, they do not appear to want to deal with people, just computers. This should eventually put them out of business. Joe
5 comments
ID
Location
Springfield, Massachusetts
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Trend Micro
Call them on the phone.
Report them to the BBB
Submit a complaint to the AG for their state.
Threaten small claims court.