Justin B Vzg

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Verified Reviewer
| map-marker Petoskey, Michigan

Emonda SLR 7 etap stop ride

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Treks stop ride order on my new $10,000 plus Emonda came out over two months ago and we still have no clear path as to what/when Trek is going to handle this issue. I just found today that you are handling this issue different in Australia than here in the US, Im curious as to why this is being handled differently here in the United States? I have not received my $150 store credit for Trek products. my retailer stepped up and installed an aluminum stem and bar set so i could keep riding. that's not what i paid for and not what i want. in hindsight i should have returned my bike since it was less than 30 days old. here is the article on how you are handling things differently for other countries. Trek issues voluntary recall on 2021/2022 Emonda SLR and 2022 Speed Concept SLR models The base bar and integrated cockpits are at risk of the carbon fracturing Share on Facebook Share on Twitter Share on Pinterest Share on Reddit Email to a friend 2021 Trek Emonda SLR 9 eTap By Oscar Huckle Published: August 19, 2022 at 12:13 pm Trek has announced a voluntary recall on all of its model year 2022 Speed Concept SLR time-trial bicycles, as well as 2021 and 2022 Emonda SLR road bikes. This is due to concerns the base bar used on the Speed Concept and the Bontrager Aeolus RSL VR-C integrated cockpits fitted to the Emonda SLR could fracture if overloaded. The integrated cockpit was also available as an aftermarket product from model years 2020 to 2022. The base bar on the Speed Concept 2022 is also affected. Trek For now, the recall is limited to Australia, but Trek has confirmed this issue affects customers globally and will be communicating recall measures in other territories imminently. The recall was initially issued on 7 June 2022. The brand recommends you stop riding the bike and contact an authorised Trek retailer to make a workshop appointment to replace the base bar or integrated cockpit. Trek cautions that, should the base bar or cockpit break while riding, a rider could be involved in a serious accident. The affected models are as follows: Trek Speed Concept SLR 9 2022 Trek Speed Concept SLR 9 eTap 2022 Trek Speed Concept SLR 7 2022 Trek Speed Concept SLR 7 eTap 2022 Trek Speed Concept SLR 6 eTap 2022 Trek Emonda SLR 6 2021 Trek Emonda SLR 6 eTap 2021 Trek Emonda SLR 7 2021 Trek Emonda SLR 7 eTap 2021 Trek Emonda SLR 8 2021 Trek Emonda SLR 9 2021 Trek Emonda SLR 9 eTap 2021 Trek Emonda SLR 6 eTap 2022 Trek Emonda SLR 7 2022 Trek Emonda SLR 7 eTap 2022 Trek Emonda SLR 9 2022 Trek Emonda SLR 9 eTap 2022 The full recall notice runs below: Dear Trek Customer, Our records indicate that you purchased a model year 2022 Speed Concept SLR bicycle , a model year 2021-**** Emonda SLR bicycle and/or an aftermarket Bontrager Aeolus RSL VR-C handlebar/stem. This letter is to notify you that Trek is recalling these products, because the carbon base bar and handlebar/stem can crack if overloaded. If this happens while you are riding, you could lose control of the bicycle and fall. Your safety is very important to us. This letter contains important information about what to do next if you think you may have purchased an affected product. Affected models All model year 2022 Speed Concept SLR bicycles, including Project One and stock bicycles in any colorway All model year 2021 and 2022 Emonda SLR bicycles, including Project One and stock bicycles in any colorway All aftermarket Bontrager Aeolus RSL VR-C handlebars/stems If you are unsure whether your bicycle or handlebar/stem is affected by this recall, please take it to your local Trek retailer for a free inspection. Do not ride the bicycle If the affected base bar or handlebar/stem breaks, the rider could be involved in a serious accident. Do not ride a bicycle equipped with the affected base bar or handlebar/stem until it has been brought to a Trek retailer for replacement. What Trek will do for owners of the recalled models If you own an affected product, Trek will provide you through an authorised Trek retailer the following: For Speed Concept SLR bicycles, Trek will provide you with a replacement base bar, new bar tape, and installation. For Emonda SLR bicycles and aftermarket Bontrager Aeolus RSL VC-R handlebars/stems, Trek will conduct a two-step remedy. To keep you riding, Trek will provide you with an individual handlebar and stem until an updated handlebar/stem combo is available and new bar tape. The individual handlebar and stem are yours to keep.
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Loss:
$1000
Pros:
  • American company
Cons:
  • No resolution after over two months

Preferred solution: Price reduction

User's recommendation: be careful - expensive bike that was supposed to be light and aero now has *** aluminum bars and stem...not what i paid for

Mike F Xlv

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Verified Reviewer

Your name is being used

Trek Bikes - Your name is being used
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Trek Bikes - Your name is being used - Image 3
Trek Bikes - Your name is being used - Image 4
Your name is being used to scam people. They are representing themselves as a clearance / closeout Trek wharehouse. They doing this with a lot of sporting equipment. I thought Trek should know about the misuse of brand. I also have screen shots to prove it .
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Preferred solution: Get the bogus Trek Facebook ad off before people get ripped off.

Jack B Byl

Very Poor Customer Service

I have to say that dealing with TREK is one of the worst purchases I have ever made. I ordered a part online and was told it would arrive in between 2 to 7 days. 10 days later I still have not even received any shipping notice. Trying to contact Trek in any way is impossible. They have virtually NO customer support. Their phone meassage tells you there is a chat option. Funny not on the website when you look. What a suprise! When you do call, no matter when, you will get put on hold and told your wait will be approx. one hour!!!! Obviously they do not care about their customers. I will never buy from TREK ever again and will make certain I can tell anyone I know of my displeasure. In fact when the item actually arrives ( if ever ) I intend to instantly return it for a refund, as I do not want anything to do with this company.D t
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Preferred solution: Deliver product or service ordered

User's recommendation: Never Ever have anything to do with this company. Bad Customer Service.

Anonymous
map-marker Forest, Virginia

Appalled

The suspension of a team member because he stood up and supported the president of the United States. Trek is a company that applauds diversity? Apparently not diversity of thought which is vital to a democratic republic.
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User's recommendation: Boycott

2 comments
Guest

Yup. The hypocrisy of the pathological left. The last 2-years is revealing all their madness to the world, hence Schwab's plan to eliminate all of them.

Guest

companies need to stay out of politics.

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Featured
Karl S Zyo
map-marker Haymarket, Virginia

Trek Warranty Support appears to be nonexistent.

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Trek Bikes - Trek Warranty Support appears to be nonexistent.
I am not at all not happy with Trek’s warranty support or should I say, lack thereof, nor am I happy with my local Trek dealer; Haymarket Bicycles. Here’s the story: I purchased a 2013 Trek Remedy 9.9 frame from a local Trek dealer (Haymarket Bicycles) in August of 2015. The bike shop offered to build the bike using all the parts from my 2011 Remedy I purchase on e-bay which had a broken seat-stay for which Trek no longer had parts available for and was not covered by the warranty as I was not the original owner. As the 2013 frame was now a couple years old, it was marked down about 30%. It was and still is a very nice frame, but you be the judge in regard to Trek’s warranty support. Issue 1 – Within a few weeks, I noticed the paint peeling from the chain stay near the crank. Upon close inspection, the paint simply peals like an egg shell. I took the bike to Haymarket Bicycles for support. They photographed the peeling paint and said they opened a case with Trek and sent them the pictures. A few days later the bike shop called and said Trek doesn’t warranty the paint at all. The store owner said he may be able to get some touch-up paint, but I said not to bother as it didn’t affect the functionality and touch-up paint would likely not adhere well anyway. I told him I’d apply some clear protective tape and call it a day. I did apply the tape, however, the first time I attempted to remove the tape to apply new tape, the paint started pulling off with the tape. As such, I have not replaced the tape in nearly three years to avoid removing more paint. To me, this has all the appearance of a faulty paint job but as I said, the bike is still functional, and Trek wouldn’t cover it. Issue 2 - Last year, 2017, the rear most cable holder pulled out of the rear of the top tube. When it came undone, little pieces of Carbon Fiber came out of the frame as well. Again, I took the bike to Haymarket Bicycles for support. Again, they photographed the frame area of the issue and said they opened a case with Trek and sent them the pictures. A few days later the bike shop called and said Trek doesn’t warranty the cable holder as it is not considered part of the frame, yet the cable holder wasn’t the issue, the part of the frame surrounding the cable holder gave way. I did not and still don’t understand how that was not considered the frame. The bike shop said they could replace the frame insert that holds the cable holder at my cost. After they attempted the replacement, they found they need a larger fitting as the hole was enlarged. They ordered the fitting, installed it, and I was on the trail again less a few bucks. Issue 3 – I discovered the current and latest issue while having issues shifting to the 2nd and largest front chain ring. I rarely use the front derailleur but it’s nice to have when you need a bit of high speed. I tried adjusting the cable adjustment on the shifter while I was riding and that seemed to fix the issue at first. Then I start hearing chain rub from the front derailleur when I usually hear none. I couldn’t figure what was causing the issue as all the cabling looked fine and the derailleur was secure to the mount. At closer inspection, I noticed the paint was cracking and shifting slightly around the cable hole at the rear of the top tube every time I shifted the front derailleur. Once I started wiggling the cable slightly, the paint peeled away revealing an elongated oval aluminum cable holder that was no longer connected to the frame. The aluminum cable piece was somewhat white and powdery due to the aluminum being corroded. Keep in mind, this cable holder is behind the paint at the underside of the top tube and none of this was visible until the paint was removed. After the ride, as I was up in PA near Wilks-Barre at Moon Lake, I decided to stop by the local Trek dealer. The owner was there but his mechanic was on vacation. The owner had a look and assumed it likely needed some sort of clip to retain the cable holder. He asked me to return when his Mechanic was in but as I was heading back to VA the next day I declined the offer. So, again, I took the bike back to Haymarket Bicycles for support. Again, they took pictures and sent them in to Trek. Trek’s response is that the issue was caused by corrosion and not covered by the Trek lifetime frame warranty. So, I called Trek to discuss the decision. I spoke to one customer service tech who when I explained the issue, initially thought it should be covered. However, once he read what whomever had evaluated the pictures wrote, he changed his tune. I requested to speak to his manager as I could not believe Trek was not going to honor their lifetime warranty. I was transferred to Jim. Jim listened to me and noted that I should have seen the corrosion forming and taken care of it. I noted that the piece that corroded was behind paint and until the paint peeled off, there was absolutely no sign of corrosion. Jim also asked if I lived in a high corrosion environment. I said no, as I bike in Northern VA and NE PA; neither of which I would consider a highly corrosive environment. He then asked if I sweat a lot. I said well, I bike all year long regardless of temperature so yea, I sweat when it’s hot. He noted that he’d seen handlebars corrode in half due to corrosive perspiration and that was likely the cause. I noted that none of my other bikes have ever had any corrosion issues including a 2004 Trek Fuel EX 9 that I rode for nearly 10 years, just prior to buying this frame. I went on to explain the other two cases I had with Trek, the second issue being physically about an inch from this one and noted that I believed there was something wrong with the frame in that area. He then told me that the current case is the only case ever opened on my frames serial number. I asked how that could be as I was told pictures were sent in and the previous two cases were denied the same as this one. He said the bike shop must not have submitted them or the case would be in the system and as such, he couldn’t consider them. GREAT! Thank you very much for nothing Haymarket Bicycles! There’s more to this as originally when I spoke to Jim, he was going to have the bike sent in to Waterloo to have the issue checked by their engineers. At some point, between Jim and Haymarket Bicycles they decided not to send the bike in, but rather disassemble the bike at Haymarket Bicycles. Evidently, they were looking for corrosion on other parts of the bike and as the headset was the only component that was also the same age as the frame they inspected it and found what I would call very minor surface corrosion. However, as they found corrosion, they deemed the issue with the cable hole not covered by the lifetime warranty. Keep in mind that the headset was still functioning perfectly while the cable holder was not. Jim did offer to assist by supplying some sort of cable holder, capable of holding three cables, to re-cable the front derailleur. However, as the cockpit on this bike is already very busy with cables, I didn’t opt for this solution. What I did ask for assistance with, as I had to Haymarket Bicycles, was going to a 1 x 10 or 1 x11 crank set. While not providing all the gearing of a 2 x 10 I could at least get to the extremities of the gearing and this would likely be an acceptable solution. After speaking to Jim on this point he said Trek didn’t work with components, but Haymarket Bicycles had offered to provide a 10 percent discount. I asked if that was off list or cost and Jim wasn’t sure. Well, good old Haymarket Bicycles offered 10 percent off list price. As I noted to Jim in a later conversation, I’d received at least 10 percent discount from every bike shop for Military discount and said that the offer was much like a slap in the face. During my last conversation with Jim, I noted that several people I had talked to pertaining to my case were disappointed to hear that Trek would hide behind the small print of their warranty rather than cover what looked like a defect or at least something that should certainly be covered after a very short three-year period. Jim noted again that corrosion is not covered and that I should always read the small print on contracts. I told him I intended to post a sign on my car everyplace I bike stating, “If you sweat, don’t buy Trek. It voids the warranty” as this is effectively what I was told. The bottom line: First, I recommend you don’t buy or have anything serviced at Haymarket Bicycles in Virginia. Second, if you’re buying a Trek bike because of its wonderful lifetime warranty as myself and many of my friends have, think twice. I’ve already received confirmation that this issue would likely have been covered by a rival bike company. Likewise, the other bike manufacturer also covers paint issues, such as I had, for a one-year period, as do most if not all the premium bike manufacturers.
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Loss:
$7
Pros:
  • Nice bikes
Cons:
  • Will not cover warranty issue
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

9 comments
Guest

Trek sucks. The shock linkage broke on my EX9, it is part of the frame.

They don't have a replacement part. They offered a whopping 20% off on a new bike.

Lifetime Warranty? What a joke.

Guest

That's too long to read without glazing over.

Guest

You bought a old bike.What did you think it would last forever? You should buy a new one and buy a extra warranty with it.

It is like a car it loses value after a few years and starts to break down. You also altered the bike with old parts also....I think that right there could void out any warranty.

I think the paint peeled because the bike is old. For all you know before you had it it may have been exposed to the elements for two years.Then you put tape on it and were surprised it took more paint off.Where does your own responsibility in this begin...Think about it.

Guest
reply icon Replying to comment of Guest-1626599

Wow, you just cant read, can ya.

Guest
reply icon Replying to comment of Guest-1626599

It was a new frame... did you read at all?

Guest

Sounds like they actually tried their best to take care of you but you really should have been paying attention to your bike. And you probably should have called in earlier with the previous claims. All companies have restrictions on what they can and cannot do.

Karl S Zyo
reply icon Replying to comment of Guest-1621847

Yea, I guess I'm a fool for listening to the Trek dealer. However, Trek doesn't want to deal direct with the consumer and they push the consumers to their dealers.

From what I understand, calling Trek direct, like I did for the third issue, is not something they advertise, until they have issues. Believe me, I pay great attention to my bikes. This piece that corroded was BEHIND the paint on the frame and showed no sign of corrosion until the paint cracked and then fell off exposing the faulty part while I was exercising it to find the cause.

I've never had issues with any of my bikes of which I still own eight. Likewise, after reading Trek's warranty, it does not exclude corrosion.

Guest
reply icon Replying to comment of Guest-1621847

Of course. Unfortunately, a large number of bicycle riders have unrealistic viewpoints of everything from traffic laws to social standards.

Guest
reply icon Replying to comment of Guest-1624699

Some of them around here are suicidal. I simply don't want to be the instrument of their destruction even though they seem to beg for it.

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Anonymous
map-marker Eureka, California

Spoke caused a flat tire

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I got my bike less then 30 days ago, a spoke poked *** in the tube, the bike shop said that the rim & tire are covered for one year but the dont cover the tube, will not fix becouse the tube is not covered by the worenty, the spoke coused the flat, why is it not there responsabilty to fix?
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Reason of review:
Bad quality
Anonymous
map-marker Chicago, Illinois

Spokes broke axle wearing out TREK PURE DLX

Bought bike 3/13/12 6 months rear tire wobble dealer fixed ok. Happened 3 more times dealer suggested upgrade rim ok more money last summer ok. Broke 10 spokes this time 43 $ this bike cost 620$ like it but is piece of *** otherwise. Dealer was good but i ride a fair amount and loose bike for fixes. Use this for exercise 1 or 2 hrs a day when i can.Thought name was a good quality . Guess not. This is my first time complaining online . Why do you need a minimum wording. By the way im 62 years old and need my exercise.
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Loss:
$620
1 comment
Guest

Need your exercise , sure. Of course.

But you'd better be sure your life insurance is paid up as well. Your family will need the money after you get crushed and dragged 200 feet, regardless of who caused what you'll still be the carcass.

Anonymous
map-marker New York, New York

Trek Bike Company

I HAVE WROTE TO THIS BIKE COMPANY ABOUT A BIKE THAT I BOUGHT FROM THEM FOR $ 721.00 THREE MONTHS AGO, SO THE BIKE HAD A GLICH ON THE FRONT Derailleurs WHICH IS GIVING ME PROBLEMS ESPECIALLY WHEN I GO ON MEDIUM HILLS. SO I TOOK IT TO THE BIKE SHOP WHERE I BOUGHTIT AND FOR THE 3RD TIME AND THEY KEPT DOING ADJUSMENTS BUT DON'T REPLACES IT. I WROTE TO THE COMPANY MYSELF AND THEY TOLD ME TO TAKE IT TO ANOTHER BIKE SHOP TO SEE WHAT THEY TELL ME. SO I WROTE TO THEM AND TOLD THEM THAT I WASN'T GOING TO SPEND ANOTHER CENT ON IT. SO I AM WAITING FOR THERE RESPOND. (I ASK THEM IF I CAN GET A REFUND AFTER 3 MONTH BUT I DOUBT IT. SO IF ANYONE ARE THINKING OF BUYING A BIKE FROM THIS COMPANY CALLED TREK, DON'T BUY THE 2012 TREK 7.3 FX 20 CAUSE IT'S A PROBLEM,,,,,
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1 comment
Guest

Sounds like frame alignment problem

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