Order never received. No response for refund.

Ordered an item used in barbecue. Never received despite emails. The team was looking into it. Asked for refund. No response. Website no longer up.

User's recommendation: Do not deal with them. I would give them zero stars if I could.

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#2331840 Review #2331840 is a subjective opinion of poster.
Burlington, Ontario

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New Reviewer

Not receiving my pet vacuum that I paid for in July 2020

Update by user Nov 30, 2020

No it hasnt

Original review posted by user Nov 30, 2020
I bought a pet vacuum in July my package was delivered to someone in Sydney I live in Victoria its now December I wrote number of emails they refuse to give me a refund I rang fair trading this morning and they told me to send this letter to you if I get no reply then we will go to VECAT Ive asked for a refund but you have refused ,have also all previous emails you send my name is Tina Matthews please explain

User's recommendation: Never.

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#2312925 Review #2312925 is a subjective opinion of poster.
Preferred solution
Full refund

Bad Customer Service. Refuse to refund.

I ordered something from them on 4 May 2020 and delivery date was said to be 15 to 20 days considering the current Coronavirus Pandemic we currently have going on they were fully aware of what was happening and knew there could be a possibility of delays but nothing was ever mentioned &;;;;;;;;;; I find it as false advertising. It is 30 June 2020 & still no parcel & they say I have to wait for the parcel to arrive as they cannot refund after 24hrs after purchase which I find to be absolute rubbish.
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#2024537 Review #2024537 is a subjective opinion of poster.
Dunfermline, Scotland
Treeprime Co Shipping Service

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