Treasures Of The Southwest
Treasures Of The Southwest Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Treasures Of The Southwest has a 1.5 star rating from 1 review with mostly dissatisfied consumers; rating distribution is 100% unfavorable and price level is medium. Reviewers note genuine turquoise and USA Native American craftsmanship, and customers mention discounts and exchange/refund policy.
Key Takeaways for Future Customers
- Check Treasures Of The Southwest reviews before buying due to mixed quality reports.
- Expect medium pricing and value on coupons or special offers.
- Confirm exchange and refunds policy up front when ordering jewelry.
Negative Feedback / Risk Areas
- Reports of poor product durability such as stones popping out of settings.
- Allegations of misleading product photos hiding defects.
- Complaints of rude customer service and unresolved issues; customer complaints include difficulties obtaining refunds.
Positive Feedback
Some customers praised fast shipping, good prices, coupon adjustments by the seller, and enjoyment of genuine turquoise pieces. Customer service gestures were noted in at least one review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Treasures Of The Southwest has a 1.5 star rating from 1 review with mostly dissatisfied consumers; rating distribution is 100% unfavorable and price level is medium. Reviewers note genuine turquoise and USA Native American craftsmanship, and customers mention discounts and exchange/refund policy.
Key Takeaways for Future Customers
- Check Treasures Of The Southwest reviews before buying due to mixed quality reports.
- Expect medium pricing and value on coupons or special offers.
- Confirm exchange and refunds policy up front when ordering jewelry.
Negative Feedback / Risk Areas
- Reports of poor product durability such as stones popping out of settings.
- Allegations of misleading product photos hiding defects.
- Complaints of rude customer service and unresolved issues; customer complaints include difficulties obtaining refunds.
Positive Feedback
Some customers praised fast shipping, good prices, coupon adjustments by the seller, and enjoyment of genuine turquoise pieces. Customer service gestures were noted in at least one review.
Media from reviews
Beautiful well crafted jewelry and good prices too.
- - Seller applied the coupon and adjusted my fee.
- - The Pilot Mountain earrings arrived quickly.
- - The quality is great and they are beautiful.
There was a coupon code that I neglected to enter when I placed my order on line. The seller sent a note saying that she was adjusting my fee as she had applied the coupon code for me.
What a very nice surprise! Who does that? The Pilot Mountain earrings arrived more quickly than I anticipated, and the quality is great. They are beautiful and I am enjoying wearing them very much.
I enjoy reading about the turquoise mines and appreciate that they are genuine stones. Also, I love that they are made in the USA by Native American artists.
- Great service and quality jewelry
Dallas, Texas
Treasures Of The Southwest - Ring Review from Dallas, Texas
- - Stone popped out after 5 months.
- - Ring cost over $100; expected to last.
- - Turquoise was filled to appear larger.
- - Staff were rude and hung up.
They were extremely rude when trying to resolve my issue and hung up on me with the last phone being, "we will not be doing anymore business with you"
My stone popped out of its setting 5 months after purchase. It was over $100 for a turquoise ring so I expected it to last and have integrity.
Pluse the turquoise was filled underneath to make it appear bigger.
Very upset that they we just so rude and the quality of their product.
Treasures Of The Southwest - Ring Review from Maryville, Missouri
Provides substandard jewelry. Rings are rejects from quality sellers.
Pictures on there site or shot at a off angel so one cannot see stone or setting defects. Buyer beware...
When you wear a piece of jewelry , wear and tear is to be expected. I have known the owner this store for a very long time and the owner is honest and caring and offered to repair the ring free of charge.
That is an example of excellent customer service.
many companies charge for repairs.
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Ashley Granado called us saying she dropped her ring and the stone fell out. She had purchased the ring on September 2, 2015.
We offered a FREE repair, with her only responsibility was paying for shipping both ways. She became very irate, used abusive, vulgar language during the phone call and threatened to report me to the Better Business Bureau, which she did. We will not tolerate abusive language for any reason and will terminate these calls immediately.
The ring she purchased is a quality Sterling Silver Ring with a Genuine Turquoise Stone.
The setting is made unique to each stone and it is not filled to make the stone look bigger. Our products go through a vigorous inspection by our team before selling to our customers. We have been in business since 1995 and have a great reputation for selling quality jewelry at fair prices and dealing fairly with all of our customers.
Please refer to the numerous reviews on our website from real customers which represent the quality of our customer service and product. http://www.treasuresofthesouthwest.com/mm5/merchant.mvc?screen=SFNT_REVIEWS&back_screen=SFNT&category_code=