Treadmill Doctors has not sent our item, but took our money!

We ordered a belt from Treadmill Doctors on Jan. 8. Later we received an email that our item had been fulfilled. They gave us a tracking number to follow up, and a tracking number through Fed-Ex. I called Fed-Ex last night and they said that they had received the information but the item was not called for pick up. I called Treadmill Doctors and was put on hold for a very long time. No one ever answered. I sent emails and they were not answered either. I checked the tracking numbers for the website and there was no item ordered on our account. They are still not answering my emails! Beware!
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ID
#144171 Review #144171 is a subjective opinion of poster.
Location
South Bend, Indiana