Travis Perkins
Travis Perkins Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travis Perkins has 1.1 star rating based on 2 customer reviews; consumers are mostly dissatisfied and recent recommendations say "AVOID" and "Please do not use".
Positive Feedback
Reviewers value the company Website and the stated Exchange, Refund and Cancellation Policy, and note the price level is medium in Travis Perkins reviews.
Negative Feedback / Risk Areas
- Travis Perkins customer complaints cite repeated billing errors and invoicing hired items as purchases.
- Reports of delayed responses and closed inquiries with no refunds undermine reliability.
- Poor delivery communication and weak customer service worsen the experience.
Key Takeaways for Future Customers
- Get and check paperwork at purchase to avoid billing disputes and issues with refunds.
- Expect to chase customer service and verify delivery promises.
- Consider alternatives if reliability is critical despite medium pricing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travis Perkins has 1.1 star rating based on 2 customer reviews; consumers are mostly dissatisfied and recent recommendations say "AVOID" and "Please do not use".
Positive Feedback
Reviewers value the company Website and the stated Exchange, Refund and Cancellation Policy, and note the price level is medium in Travis Perkins reviews.
Negative Feedback / Risk Areas
- Travis Perkins customer complaints cite repeated billing errors and invoicing hired items as purchases.
- Reports of delayed responses and closed inquiries with no refunds undermine reliability.
- Poor delivery communication and weak customer service worsen the experience.
Key Takeaways for Future Customers
- Get and check paperwork at purchase to avoid billing disputes and issues with refunds.
- Expect to chase customer service and verify delivery promises.
- Consider alternatives if reliability is critical despite medium pricing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
AVOID
- - Items purchased were invoiced as hire, costing nearly £3k.
- - Eight months to resolve with ongoing invoices, threats, and an account freeze; no refund.
I would give less stars if I could, but I have to leave at least one. Travis Perkins have conned us out of nearly £3k through either incompetence or negligence.
Items that we PURCHASED were continually invoiced for hire. When our office picked this up and brought it Travis Perkins attention it took them 8 months to look into - during which time they continued to generate further invoices for said items, sent threatening messages for payment, and eventually froze our account. They have not offered any refund and have now closed the inquiry. We are a small family business and this has cost us dearly in an already difficult time.
If you choose to use them please make sure you are handed paperwork for your order and check it is correct before you leave!
Conveniently for Travis Perkins we were not given paperwork for our transaction - only the person who off hired the items for purchase to us knows why. We have been left with no proof, nothing we can take to court. This is not the first time mistakes have happened. Regularly hired items have been over hired - invoicing us for longer than we have had the items.
I hate to think how many times these have slipped through the net and not been picked up.
I would avoid at all costs. We certainly won't be using them ever again!
User's recommendation: AVOID
Walton Le Dale, England
Complaint
- - Travis Perkins said the matter was handed to the Llanelli branch manager and they would contact me.
- - The date was 8-9-22 and I have heard nothing.
Travis Perkins have been in touch with me and they told me the matter was being handed over to their manager of the Llanelli branch and they would contact me. That Was on the 8-9-22, but I have heard nothing yet.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milton Keynes, England
Poor service
- - Ordered bulk gravel for delivery March 25.
- - Delivery did not occur; afternoon slot was not fulfilled after calls to local branch.
- - Order cancelled.
I ordered a bulk bag of gravel for delivery on the 25th march. Which I did online.
The responding email said the local branch.
Wolverton Milton keynes.will be in touch about delivery.none came so phoned on the morning of the 25 th to make sure of delivery they said it was booked in for an afternoon delivery. At 4.30 in the afternoon no delivery so phoned to see what was happening.they said sorry it will not be delivered today.very poor service not even a phone call or email to tell me there will be no delivery.so I cancelled my order.your customer service really needs improvement.
Preferred solution: Apology
User's recommendation: Please do not use
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