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3.5 Based on 52 reviews
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  • Customers like
    • Love all the resorts 3
    • Food 2
    • Resorts are beautiful 1
  • Customers don't like
    • Didnt tell you the truth 6
    • Sucks 5
    • Taking advantage of nice people 5

I would like to cancel my membership. But no one is there to answer my email. They do not have any contact number for cancellation. Feeling helpless. Read more

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TravelSmart company representatives charged the contract 11611 price to us twice. My bank representative and I talked about it to the Customer Representative Flavio Rengel. That conference call was recorded by the bank. He said that there is only one payment $6,525US on file, but if we send him confirming documents, the company will refund the overcharge. It is $6,645US! We wonder: “If it is not on file, where did it go?” I sent the documents to... Read more

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Is a company of scammers, you are ruining your vacation with the invitation to know more of their hotels. They do not let you go until you buy and then you buy them you have no consideration on their part, they sell you heaven that day and then it's *** what you get after you sign. More than 120 members are going to file a lawsuit together to see if these scammers stop cheating. Is a company of scammers, you are ruining your vacation with the... Read more

Was this review helpful? 0 1

I am currently on vacation and have found ourselves to have been misled as well. I have emailed the concierge email and am awaiting cancellation to be processed I am within my 5 day cancellation right as it is day 3. To whom it may concern, As per our agreement and contract I am hereby cancelling our membership to travel smart VIP vacations our contract number is 5805190 valid as of January 24, 2017. We are within our 5 day rescission period of... Read more

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Dear Mrs. Taieb Thank you so much for your comments about your last trip to Memories Grand Bahama. Please wait answer from our Quality Department. We are sending copy of this e-mail to them. Kind Regards cid:image001.png@01D0A791.A678B750 -----Original Message----- From: Patricia TAIEB [mailto:patriciataieb@hotmail.com] Sent: martes, 12 de julio de 2016 10:50 a.m. To: vipconcierge Subject: [BAHAMAS LIMITED BOOKING] This company address is at... Read more

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What a scam this company is. Sunwing bought them a few years ago and after the *** I went through with Travel Smart VIP I never use Sunwing ever again for being associated with such a scam of a company. Its unfortunate because the Royalton Hotel we stayed at blew my mind and would travel Royalton's every trip I book from here on on. I wasted 6 hours in the sales office the first day, 3 hours 3 days later trying to cancel, 3 sleepless nights on... Read more

Was this review helpful? 2 1

While out in the Dominican Republic, we were lured into attending a 90 minute presentation on how to save money while vacationing. After 3 hours and lots of mimosas and mamajuana shots, we were talked into purchasing a travel smart membership. It all sounded so great and too good to pass up. Feeling overwhelmed and a bit pressured, my husband and I agreed and joined (only after the representatives kept going back and forth with the... Read more

Was this review helpful? 0 1

I do not even want to waste my time to write about this total scam company, but just want to give you guys a heads up !! Stay away from Travelsmart Vip club, otherwise, you will be totally fooled, hurt and ignored. We were treated like Vips at their presentation at Royalton Punta Cana, but once we signed the papers and left the resort, they started treating us like beggers. Absolutely NO replys at all to customer complaints, too slow reply to... Read more

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THIS IS A SCAM. I deeply regret not cancelling it when I had decided to while still at the resort. NOTHING THEY SAY IS TRUE!! We joined at Grand Lido in Jamaica which is now Royalton. DO NOT GO TO THIS PLACE! They are rude, lying thieves!! Save your money and plan your travel with a legitimate, TRACEABLE company! The trick they use, like the best snake oil salespeople, is to make it seem like if you don't take the offer then and there you will... Read more

Was this review helpful? 2 1

Scammed is the only way to describe it. We bought into this club on false promises. They showed us point values assuring us that we could travel in any season for the money we paid (a lot). When booking, we found that we are 5,000 points short for the worst room in prime season, & over 12,000 points short in premium season. Also, the "use fees" have increased outrageously, it will cost us $2478 in addition to our purchase price. Again, for the... Read more

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