TravelPro
TravelPro Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TravelPro has 2.4 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend TravelPro to a friend or colleague.
- Rating Distribution
Pros: Good luggage, Great product, Good product.
Cons: Customer service does not exist no help, No customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TravelPro has 2.4 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend TravelPro to a friend or colleague.
- Rating Distribution
Pros: Good luggage, Great product, Good product.
Cons: Customer service does not exist no help, No customer service, Bad customer service.Recent recommendations regarding this business are as follows: "Buy something with a lifetime warranty and actual customer service", "Don't purchase if you're a woman/person 5'4" or shorter", "Customer service is none.", "Don’t buy Travel Pro products.", "Buy one but realize there are limitations".
Most users ask TravelPro for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Terrible customer service-you can't contact them and there's no way to order parts
- Decent luggage
- Terrible customer service
Preferred solution: Buy replacement parts
User's recommendation: Buy something with a lifetime warranty and actual customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat products, no experience with customer support or warranty
I found this review site while searching for a way to leave a Travelpro product review (a positive one!), something that apparently is next to impossible to do. My sister is a flight attendant with 25 years of experience and she highly recommended Travelpro for my personal use.
I agree, they make solid products that beat any "designer" name out there. Sure, there are premium luggage brands that probably compete strongly with Travelpro but I was happy to take my sister's recommendation and run with it. I've had one of their soft carry-on spinners for the last ten years and it has served me so well, all over the world. Now that my son is getting older, I decided to get another one but this time went with a hard case (mostly because I found a great deal on it through Costco).
Again, great experience with the product. I did notice though that it came with a slight scuff (despite all the protective packaging) which means it happened during manufacturing and they had to let it slide because, let's face it, there's no fixing it. I also found out (after just one trip) that it scuffs very easily so that tracks. No biggie.
Live and learn. However, one thing I found interesting is that most negative reviews for that hard carry-on was for the handle not retracting after just one use. That was something I experienced as well but instead of immediately asking for a refund, I asked myself 'now why would that be?' I figured out (fairly quickly) that a stuffed carry-on behaves very differently than an empty one. So I straddled the carry-on and squeezed it in between my knees and lo and behold the handle would get unstuck.
Basically, the track the handle rides on gets pushed and the mechanism can't go past one click. Once you realign it by squeezing the carry-on, it aligns once again. It's not broken ... or bent ...
just needs to go into alignment. It's an easy and repeatable fix. I shudder to think how many people thought ill of the product, the customer service, or the warranty because of a simple design flaw with an easy (band-aid) fix. Should it happen in the first place?
Probably not, especially as my soft carry-on doesn't exhibit this issue (but does have a better-shielded track which also takes up more room).
I just wish people on both sides of customer service would use their common sense instead of being quick to accuse or dismiss. At a minimum, Travelpro should offer a decent discount on a future purchase.
- Great quality
- Price
Preferred solution: Nothing ... maybe a way to leave reviews on Travelpro's site?
User's recommendation: Buy one but realize there are limitations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person donated to support our platform. Learn more
SupporterResolved: No Customer Service
Company fixed the issue and I have been provided with apology. TravelPro has sent me a new replacement luggage.Please note, all replacement order(s) do not extend nor restart the warranty period of your original Travelpro product(s).
Travelpro has the right to replace any replacement product(s) as a one time courtesy with the same or equivalent collection, IF, there is a known manufacturer defect. Your original warranty coverage remains active up until the limited warranty coverage of your product(s) is no longer valid.
- Light weight luggage it traveled well
- Travelpro treatment of customers
Preferred solution: A repair.
User's recommendation: If a company won't have real customer service why am I buying from them?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reno, NevadaWarranty and customer service
That was fast!! After 3 months of frustration and no help and about an hour this morning on chat with no satisfaction, right after I posted this review they decided to send me a replacement bag. We shall see if and when I receive it.
- Supposedly good quality luggage
- Worst customer service ever
Preferred solution: Full refund
User's recommendation: Do not purchase since they have no customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem ordering a replacement handle
Preferred solution: REPLACEMENT HANDLE--that's absolutely it.
User's recommendation: Just buy a generic replacement part and have the bag repaired locally. I have been trying for 11 months to get a replacement handle. Tried through their customer service, tried on Instagram, and now am trying again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beavercreek, Oregon2 broken wheels after only 2 plane trips
I purchased my Travelpro luggage July 22, 2023 (received it July16, 2023) from Amazon where it states it has a warranty by TravelPro. Style 40918****, PO#220822****11338.
After only 2 plane trips, 2 of the wheels have broken.
I travel extensively and I have luggage that has lasted 15 years with no problem. The only reason I bought this is I wanted to try luggage a little bit lighter weight. Amazon tells me their return window is closed and I must handle this problem directly with Travel Pro, The wheels broke off at the beginning of a 3 week trip where I needed to move around a lot with my luggage and therefore this was very cumbersome with 2 broken wheels. For the type of travel I do I need luggage I can trust .
I sent in a warranty repair form and several photos through their website. However It did not allow me to write a note.
I have tried calling the customer service line at least 15 times in 2 weeks and have been on hold and then the call was disconnected after a robot told me they were unable to take my call. I sent them photos and proof of purchase.
I would ideally like a refund or replacement but at least want the repair.
Finally I received the WRONG PART free of charge in the mail with a link to an instructional video on how to repair it myself.
By the way this was fairly expensive luggage .
User's recommendation: I do not recommend buying from TravelPro . Poor quality and poor service. Even thought it was hightly rated on Wirecutter and elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonResolved: Delayed shipping, No ETA, No customer service.
Company fixed the issue and I have been provided with apology. Delivered the product that was ordered
There is absolutely no way to contact "Customer Service." The listed phone numbers all disconnect the customer, the "live chat" results in wasting the customer's time as no one actually comes on to chat. Email to "customer service" suggests that there might be a reply in "2 or 3 days." I have loved TravelPro luggage in the past, but seriously wonder if it is still a legimitate business. If you see their product in a store (and do not care if Customer Service for any stated warranty still exists), then buy it.
But do NOT order directly from the company site online. There is no way to determine if you will ever get your product, certainly not within a timely manner, or to even be able to cancel an order to get your money back.
User's recommendation: Do NOT order luggage directly from the TravelPro website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Jose, CaliforniaTravelPro Platinum Elite and customer support
Hi,
1. USB C : I just purchased the Platinum Elite Hard Compact Carry on Luggages.
It has USB A and USB C output port. But after I plug in a Battery Charger inside the bag, only USB A output is working. USB C port is not working. Inside the bad of the luggage, there is only one wire to hook up to a Battery Bank or charger.
How to Make the USB C port work?
2. Customer support: at the Travel pro site, I have no way to get customer support. Live chat (it says it has but there is none, phone number(no people or bot or computer to talk , email (but no email address), I am very disappointed by the customer support. I need to find an alternate site like this to get an email and I am not sure it will work.
I paid a lot more on the Platinum Elite for the warranty and customer support. But there is none on customer support. How to report this to the public so they will aware this risk of buying TravelPRo?
3.
I registered al my 4 luggages. But when I signed on to travel pro site, why it did not show my registrations?
Please reply.
Thank you,
Philip Ng
mrphilipsng@***o,.com
408-250-****
User's recommendation: Customer service is none.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandInjury by design
They never replied except to say that in-turn, they would get to it.
When I tried to carry it, I couldn't because I wasn't tall enough without carrying it with a bended arm. I did that and suffered a strain that lasted for a week. I let it heal and thought it was only a strength problem but it happened again. I'm a women 5'3-1/2".
These cases are made for taller people. I neglected to see that it didn't have a side handle. In the airport, most carryons do.
I would like to exchange this for one that does or, if you have a belt with a handle, I could try that. I purchased this at Macy's.
- Lightweight
- Good interior design
- Bad customer service
Preferred solution: another-wheel carry-on with a side handle
User's recommendation: Don't purchase if you're a woman/person 5'4" or shorter
Broken zipper on suitcase and backpack
User's recommendation: Beware of quality! I have had to return two pieces because of the zipper.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spokane, WashingtonLuggage broken
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour Customer Service SUCKS!
I am floored at the pathetic customer service experience I encountered yesterday. I ordered a suitcase on Tuesday morning with the 24-48 hour promise of shipping turn around and as of Friday afternoon, no action on my order.
I called no less than 10 times and was on hold for 5-10 minutes each time and then a message played that said no one was available it HUNG UP the call. I tried the chat option, and CLAUDIA was "helping" me, which is generous to say. She spit back canned answers like AI and never solved my problem. She said that due to inventory and demand, the turn around was NOW 3-5 days for shipping, which is NOT advertised on the site and it is almost impossible to upgrade shipping.
As a result, I had to go to Macy's yesterday to purchase the same luggage at a higher price to make sure I had it in time for my trip.
SHAME ON YOU! You are supposed to be a top tier luggage company (your prices certainly seem to show it) with the crappiest customer service I have ever encountered.
I am sure you will have a canned answer for this complaint.
- Great product
- No easy way to cancel orders
- Customer service does not exist no help
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BUY ONLINE!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct not durable for travel
No additional response from Teavelpro.
- Good looking luggage
- Advertised as high end and very pricey but not quality luggage
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS PRODUCT. It will look like crap with one use.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen will my orders be filled
Preferred solution: Deliver product or service ordered
User's recommendation: Communicate, at least
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Myrtle Beach, South CarolinaPoor customer service. Cannot get replacement parts.
- Terrible customer service and will not back their product
Preferred solution: Replacement wheels for my bag
User's recommendation: Don’t buy Travel Pro products.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnly their service is worse than their luggage
Bought two Maxair light suitcases. On the first use, one of the bumpers fell off.
We tried to get in touch with customer service to get a replacement bumper. Nothing ever showed. Put duct tape over the two exposed screws. Then on the next use, one of the wheels collapsed, making the ability to use the wheels useless.
Worse: The company's customer service is garbage. They claim to have a great warranty, but you can never get a hold of anyone to try to get the service needed. In fact, their website (purposely?) transposes their phone number so you actually end up calling a scam line.
Their on line form to fill out never gets responded to either. Their products are garbage, their service is garbage, and the company is garbage.
Preferred solution: Full refund
User's recommendation: Buy luggage elsewhere
About
Travelpro is a company that provides a wide range of well-designed and reliable luggage for all kinds of travel. If you travel a lot, Travelpro is the very store you should visit. Travelpro offers a great variety of duffels, garment bags, rolling totes, backpacks, rolling computer briefs, expandable rollarboard luggage, business and computer briefs and many more. It doesn't matter if you are looking for luggage for business trips or family ones, Travelpro has luggage that will meet any of your requirements. For almost 20 years Travelpro has been providing consumers with high quality and well-designed luggage.
TravelPro is ranked 20 out of 203 in Luggage category
USA
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