Angela M Kiy

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Verified Reviewer

TravelPass Group is a SCAM

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TravelPass Group is a SCAM

First, I thought I was booking with the hotel directly. If I could offer you one piece of advice (besides steering clear of this fraudulent company) it is that you should ALWAYS book direct.

Companies like this like to make you feel like they'll take care of everything for you when in reality they just want your money.

They charge your card as soon as you book, rather than when you arrive like most hotels do. Next, if you have an issue, they will drag their feet, lie about contacting the hotel, and keep your money.

I contacted them two weeks prior to my reservation to change it as I had experienced a death in my immediate family. They said they would be in touch with the hotel. At first, I was relieved that I could rely on this company to take care of this for me during this awful time.

When nothing came in, I called, again, one week prior to reservation and was told the "hotel is not responding".

A day after the reservation passed, I received an email denying the request. Oh, and I was charged as a "no show" because TP never reached out to the hotel.

When I reached out to the hotel directly, they said they were never contacted by TravelPass Group regarding my itinerary and since it was booked through TP the hotel could not refund it.

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Loss:
$275
Cons:
  • Reliability
  • Communication
  • Value

Preferred solution: Full refund

User's recommendation: Book directly with the hotel!

Deanna M Lou

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Verified Reviewer
| map-marker Rochester, Minnesota

Changing a date for hotel

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TravelPass Group - Changing a date for hotel

I tried to change the date through your company- Reservation Desk.com the woman i spoke with kept telling me i had to show up at the hotel on that day that there was no way of changing this date. I finally requested a supervisor and she went on to tell me the same thing.

I am going to Rochester Minnesota at Mayo Clinic because of health issues. No one should have to deal with this kind of runabout nor lose money at anytime let alone when they are having health issues. We have enough on our plate to deal with let alone spending money to drive and pay for medical bills.

I am not happy with this situation. Now I have lost time and money because i just needed to change the date?

Please explain this to me so it makes sense?

Deanna McClain

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Loss:
$118
Cons:
  • Will not change dates only charge you

Preferred solution: Full refund

User's recommendation: Don't reserve through ReservationDesk.com

1 comment
Guest

Not just reservation desk. Don’t use any third party site.

Almost all the rooms, flights and car rentals are non-refundable. If you booked directly with the hotel you can cancel up to 24 hour prior to check-in.

Jakara Mdm

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Verified Reviewer
| map-marker Houston, Texas

Talk to a person and not with a machine bad service and over charged

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I was talking to one person and he was about to give me the confirmation # when another person started talking and charged me again for the same thing only more. She would not give me my money for a service charge which I didn't sing up for the room with her. Never got the conformation # from him. I was quoted one price and charged another. They charged my account twice. BAD, BAD AND BAD CUSTOMER SERVICE. Sad.
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User's recommendation: Don't do business with you guys

Jakara Mdm

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Verified Reviewer
| map-marker Houston, Texas

Talk to a person and not with a machine

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I was talking to one person and the next thing I was talking to another. He was about to give me a conformation # and next thing a woman is on the phone and charged me again and more for the hotel. And would not refund my money for the service charge she charged. Unprofessional about the whole thing. I was looking forward to staying in the hotel. Someone suggested I stay there. NOT ANY MORE!!!
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User's recommendation: Don't use you guys

Anonymous
map-marker Tampa, Florida

Rude and sarcastic. Alex and the manager Cris.

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I needed to change my reservation I was asking if I could add one day to the end of my week stay. When speaking to Alex he was not responding to my questions and was just telling my we can't help you. I asked for a manager, Cris the manger gave me the same response and told me he'd call me in 30 minutes to let me know if they could help. He never called me back. I'm still waiting for the call. They took my money with no problem.
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User's recommendation: Manager training. Employee training on how to speak to customer.

Anonymous
map-marker Myrtle Beach, South Carolina

Fraud fraud fraud

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I watched charges happen on my credit card,while I was on the phone with the second *** liar! Trying to keep me on the phone to book a better deal. I immediately ended the call and got on the phone with my credit card company. There was 2 separate charges already!!!
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User's recommendation: Do not deal with this scam . Negative negative negative!

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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