Lyne P Ktl

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Verified Reviewer
| map-marker Franklin Park, Illinois

Travelon bag

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travelon answered me but I am disappointed with their answer.

I bought a $135 CAD travelon bag in December 2022.

A part has come loose and the zipper has broken.

I complained to travelon and Travelon sent me another one.

However, the same tearing problem returned. It's been 3 weeks since I received it.

Travelon tells me that I was entitled to only one exchange and that they cannot reimburse me.

I find the quality of this bag very disappointing.

View full review
Loss:
$130
Pros:
  • Practical bag
Cons:
  • Bad quality

Preferred solution: Full refund

User's recommendation: bad quality

Resolved
Sheri D Ftb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crestview, Florida

Resolved: Anti theft bag torn

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Travelon - Anti theft bag torn
Travelon - Anti theft bag torn - Image 2
Updated by user Sep 24, 2022

Company fixed the issue and I have been provided with product replacement. Travelon was great!

I sent them proof of my purchase and the damage to my bag and they replaced it. I have no complaints!.

Original review Aug 29, 2022

Hello, I purchased a travelon anti theft bag a year ago and the fabric tore around the clasp. Can this be repaired?

This bag is supposed to have fabric that is strong and anti theft proof. I'm wondering if I received a defective bag?

Thank you,

Sheri

View full review
Pros:
  • Great style
Cons:
  • Bag ripped

Preferred solution: If possible a repaired bag. I've barely used it but began traveling on May 1. I'll be travelling a lot over the next few years.

User's recommendation: The magnetic clasp is strong. My bag tore.

Anonymous
map-marker Flower Mound, Texas

Can't reach the company for a return - all public numbers are not working

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Terrible. no way to return a product.

Published phones don't work and no one responds to social media. No choice but to do a charge back on my credit card

View full review

User's recommendation: nope

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