Lyne P Ktl

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 Verified Reviewer | map-marker Franklin Park, Illinois
#4428409 
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Travelon bag

1.9
travelon answered me but I am disappointed with their answer. I bought a $135 CAD travelon bag in December 2022. A part has come loose and the zipper has broken. I complained to travelon and Travelon sent me another one. However, the same tearing problem returned. It's been 3 weeks since I received it. Travelon tells me that I was entitled to only one exchange and that they cannot reimburse me. I find the quality of this bag very disappointing.
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Loss:
$130
Pros:
  • Practical bag
Cons:
  • Bad quality

Preferred solution: Full refund

User's recommendation: bad quality

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Helpful
Resolved
Sheri D Ftb

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 Verified Reviewer | map-marker Crestview, Florida
#3902081 
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Resolved: Anti theft bag torn

2.2
Travelon - Anti theft bag torn
Travelon - Anti theft bag torn
Updated by user Sep 24, 2022

Company fixed the issue and I have been provided with product replacement. Travelon was great!

I sent them proof of my purchase and the damage to my bag and they replaced it. I have no complaints!.

Original review Aug 29, 2022
Hello, I purchased a travelon anti theft bag a year ago and the fabric tore around the clasp. Can this be repaired? This bag is supposed to have fabric that is strong and anti theft proof. I'm wondering if I received a defective bag? Thank you, Sheri
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Pros:
  • Great style
Cons:
  • Bag ripped

Preferred solution: If possible a repaired bag. I've barely used it but began traveling on May 1. I'll be travelling a lot over the next few years.

User's recommendation: The magnetic clasp is strong. My bag tore.

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Anonymous
map-marker Flower Mound, Texas
#3754116 
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Can't reach the company for a return - all public numbers are not working

1.0