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1.4 Based on 110 reviews
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    • Poor customer service 23
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On Tuesday, February 6, 2017, I was looking for a hotel in Miami. I found a very good deal on the Travelocity page - Boutique House in Miami Beach for $ 130 per night plus tax. Confident of that price I proceeded to book and pay with my credit card and continue my trip enjoying the charms of Miami. It was great surprise when on Monday, February 13, I checked my bank account and found a charge of 402.37 dollars. Totally different from the one I... Read more

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The reason for my letter is to make known my experience that I had when buying two hotel nights in the city of Miami Beach. On Tuesday, February 6, 2017, I was looking for a hotel in Miami. I found a very good deal on the Travelocity page - Boutique House in Miami Beach for $ 130 per night plus tax. Confident of that price I proceeded to book and pay with my credit card and continue my trip enjoying the charms of Miami. It was a great surprise... Read more

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I booked a room at a hotel based on the website pictures. I just drove right past when I went to check in. I did not feel safe at that hotel. I never ever checked in based on their cancellation policy. However you would think that a single woman who did not feel safe on the property they could make an exception. I even when on to the same website and booked another hotel for the same night in an area I felt safer in. I was told today that I... Read more

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This is a poor business. They offer protection plans that are misleading and criminal. They get away with false advertising because people won't sue over a few hundred dollars.

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(email sent to me by Travelocity on January 16, 2017, after complaining that their hotel would not refund my money even though it was marked "Free cancellation" in two or three places on the listing and in my correspondence with Travelocity) Dear Jill, Thank you for contacting Travelocity. As requested below is the hotel's cancellation and change policy: - "Cancellations or changes made after 11:59 PM local hotel time, Friday, May 5, 2017 are... Read more

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TRAVELOCITY NEARLY RUINED MY VACATION. THEY BOOKED MY HOTEL IN THE WRONG NAME. I STOOD AT THE AIRPORT FOR THREE HOURS. I WAS IN A TOWN I HAD NEVER BEEN IN BATTLING TO PRESERVE MY DATA CALLING BACK AND FORTH THE HOTEL AND TRAVELOCITY. I WAS FRUSTRATED AS THEY UTILIZE OVERSEAS OPERATORS TO HANDLE US BASED ISSUES. THE HOTEL COULD NOT ACCEPT MY RESERVATION AS THE NAME CONFLICT PROHIBITS THEM FROM ALLOWING ME INTO THE FACILITY. I COULD HEAR THE... Read more

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Travelocity Flight Booking Review
1 of 2

People, all I can say is contact the Better Business Bureau I was left stranded in the airport for hours. They booked my appointment under my businesses name. Left me on hold for hours, and the people they utilize our overseas I'm sure of it. I'm getting really tired of companies utilizing overseas contact for American on site issues. Anything could've happened to me last night I could've been robbed her or anything. I was in an unfamiliar part... Read more

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Worst customer service EVER. Spent almost three hours on hold.....disconnected 3 times and all i got was apologies from non-English speakers named "Lynne" and "Don". Will never use again.

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Travelocity sucks. You have no support from them if there is an issue with your booking or stay. We paid $176.00 for a room in the Salisbury Microtel owned by Bak Patel, that looked like a $50.00 room at motel 6 before the place caught fire in the middle of the night. The whole building was evacuated to the parking lot for a few hours. When we returned to the building it stunk real bad. Manager offered us a refund and front desk passed out post... Read more

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I booked a room for 1 night in San Juan. I put the date in the online reservation for Jan 4-5. I looked over the page and then hit submit. I then looked at my confirmation. The confirmation had the dates as Dec 12-13. I tried to find somewhere on the website to change the reservation dates. I was instructed by the website to contact the hotel directly. I did. They said I needed to contact Travelocity. I FINALLY found their number on the... Read more

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