New Reviewer

Total Scam Rip Off

The terms of the policy make it impossible to get reimbursed on a claim. They will accept your claim and send an email with a denial shortly afterwards with some outlandish terms that make it impossible to get reimbursed. Waste of money.

User's recommendation: Do Not Use Rip off/scam.

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ID
#2418175 Review #2418175 is a subjective opinion of poster.
Loss
$87
Preferred solution
Full refund
New Reviewer

Don't buy AIG Travel Guard Insurance unless you have a magnifying glass

I bought travel guard insurance through the United Airlines ticketing reservation system. I thought it protected the consumer for trip cancellation. Apparently, it does not so I understand after trying to file a claim. If you have a lot of extra time, and you enjoy reading paragraphs of legal mumbo jumbo with a magnifying glass, good luck to you. Otherwise, there are better options on line. Never again with any AIG products. I do not believe it to be an honorable company.
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ID
#1692596 Review #1692596 is a subjective opinion of poster.
Service
Travelguard Travel Insurance
Cons
  • Misleading or insinuating text when it comes to coverage
Reason of review
Poor customer service
Loss
$200
Preferred solution
$200 change fee refund. I am not even asking for full ticket refund
New Reviewer

Don't want to deal with customer so just put them on hold

They refused to sell insurance through Exploretrip.com , I was told to contact Travelguard directly and they just placed me on hold indefinitely so they did not have to deal with customer.
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ID
#1597687 Review #1597687 is a subjective opinion of poster.
Service
Travelguard Travel Insurance
Cons
  • Lack of professionalism
Reason of review
Poor customer service
Preferred solution
more professionlism

DENIED !

Chiped tooth while on a Cruise. Doctor on board, could not do anything, not in a port, last day returning to Miami,(Sunday) Dr. was not equipped to do anything..So, home on a Sunday,following Monday went to my dentist..$100..Claim DENIED BY TRAVELGUARD..MY OPINION, DO NOT USE..READ CAREFULLY THE POLICY..since i did not get medical attention on board, which they could not perform, I was Denied my Claim..Even though I had written letters from the Dr. on Board relating to this.Think twice or three times before purchasing travel insurance with TRAVEL GUARD, or anyother companies..
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ID
#379029 Review #379029 is a subjective opinion of poster.
Location
High Point, North Carolina
Loss
$100

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