Travelex Reviews
Travelex Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelex has 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and recent recommendations say “Be wary.”
Positive Feedback
No positive feedback appears in the single review; no resolved claims or satisfactory service is reported.
Negative Feedback / Risk Areas
- Claim denial for prepaid expenses and lack of refunds reported as core Travelex customer complaints.
- Poor customer service response and unanswered escalation attempts.
- Billing and refund disputes left unresolved after cancellation events.
Key Takeaways for Future Customers
- Read policy exclusions carefully before purchase; Travelex reviews note denied claims.
- Document communications and be prepared for slow or no response from customer service.
- Consider refund and cancellation terms when comparing travel insurance options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travelex has 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied and recent recommendations say “Be wary.”
Positive Feedback
No positive feedback appears in the single review; no resolved claims or satisfactory service is reported.
Negative Feedback / Risk Areas
- Claim denial for prepaid expenses and lack of refunds reported as core Travelex customer complaints.
- Poor customer service response and unanswered escalation attempts.
- Billing and refund disputes left unresolved after cancellation events.
Key Takeaways for Future Customers
- Read policy exclusions carefully before purchase; Travelex reviews note denied claims.
- Document communications and be prepared for slow or no response from customer service.
- Consider refund and cancellation terms when comparing travel insurance options.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Submitted a claim and told to pound sand
- - Purchased travel insurance in 2019 for a 2020 Italy trip; Covid canceled it.
- - Filed a $1200 claim not covered; no refunds or future credit; no response.
We purchased travel insurance in 2019 for a trip in 2020. We had a trip through our synagogue to Italy.
When Covid broke out, Delta cancelled our flights, Expedia returned all our fees, but the hotels in Italy did not give back the deposits to the synagogue.
We filed a claim for $1200 of the deposits not returned. Told us not covered.
Then we said OK, the trip never happened, give us back or credit us the insurance for future travel.
No response. I have contacted the Florida Insurance Commissioner and the Corporate office and so far not response.
Preferred solution: Let the company propose a solution
User's recommendation: Be wary.
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Thank you for taking the time to post about your experience on PissedConsumer. We reached out to our Customer Solutions Department, and we are happy to hear that they were able to assist with a One-Time Date Transfer, of your policy (facilitated by the other policyholder).
Due to the unprecedented volume of emails and phone calls related to the Covid-19 pandemic, we did experience longer than normal response time on phone calls and emails.
Thank you again, and we look forward to insuring your future travels. Kind Regards, Travelex Insurance Services Inc