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Submitted a claim and told to pound sand

We purchased travel insurance in 2019 for a trip in 2020. We had a trip through our synagogue to Italy. When Covid broke out, Delta cancelled our flights, Expedia returned all our fees, but the hotels in Italy did not give back the deposits to the synagogue. We filed a claim for $1200 of the deposits not returned. Told us not covered. Then we said OK, the trip never happened, give us back or credit us the insurance for future travel. No response. I have contacted the Florida Insurance Commissioner and the Corporate office and so far not response.

User's recommendation: Be wary.

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1 comment
#1913976

Thank you for taking the time to post about your experience on PissedConsumer. We reached out to our Customer Solutions Department, and we are happy to hear that they were able to assist with a One-Time Date Transfer, of your policy (facilitated by the other policyholder).

Due to the unprecedented volume of emails and phone calls related to the Covid-19 pandemic, we did experience longer than normal response time on phone calls and emails.

Thank you again, and we look forward to insuring your future travels. Kind Regards, Travelex Insurance Services Inc

ID
#2108349 Review #2108349 is a subjective opinion of poster.
Service
Travelex Travel Insurance
Loss
$1200
Preferred solution
Let the company propose a solution

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