Travelex Insurance Services Reviews

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Travelex Insurance Services - Travelex Travel Insurance Review from Hudson, Massachusetts

We also booked our trip insurance through Travelex because the cruise company made trip insurance mandatory... Unfortunately we were only insured for the cruise part of the trip, and when that got cancelled due to the ship hitting an iceberg and needing repair aiur cruise never got started and all our expenses were outside of the insured timeframe.... Our mistake for not asking more questions before booking insurance. The cruise company without hesitation rebooked our trip and we had to yet AGAIN take out trip insurance... This time we did it from the moment we leave our house till the day we get back. My thinking is that the trip i insured never happened (through absolutely no fault of iur own) so nothing was really insured.. So if the cruise company gives us anither trip for thousands of dollars because they took our money and we got nothing for it ... Shouldn't the insurance then at least carry over to this new date also? Because again no trip actually took place so there was nothing that was insured... I feel we should get our insurance premium back, having already paid AGAIN for the second cruise date
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1 comment
#1092459

Hello,

We do appreciate you notifying us regarding your concerns. We review and process our clients’ claims with every consideration related to the details of the situation.

Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

Based on the limited information you have provided in this feedback post, we are unable to review the necessary information related to your policy.

Please feel free to provide me with your information (first and last name & confirmation number) so I can contact the appropriate claims administrator on your behalf to further assist you. Please forward this information to TISReviews@***.com.

Kind regards,

Angela Kleen – Travelex Administration

ID
#765411 Review #765411 is a subjective opinion of poster.
Location
Hudson, Massachusetts
Reason of review
Not as described/ advertised
New Reviewer

First "NIGHTMARE" trip abroad...

Travelex Insurance Services - First "NIGHTMARE" trip abroad...
Update by user Feb 08, 2016

This is how TravelEx responds to legitimate claims:

From: Better Business Bureau, Inc.

To: Ms. Janet L Halliday

Subject: This complaint has been closed without response from the business

This message originally read on 2/8/2016 Janet Halliday

Dear Janet Halliday : This message is in regard to your complaint submitted on 1/5/2016 against Travelex Insurance Services.

Your complaint was assigned ID 1102****. The BBB has processed your complaint to the above referenced company. Our purpose is to serve both parties in a dispute by acting as a neutral third party. We attempt to help both sides find a voluntary solution to the complaint.

We are unable to compel a company to respond to or resolve complaints. We regret to inform you that the company has not responded to your complaint. If we do receive a response in the future, a copy will be sent to you. You may wish to seek the advice of an attorney, or file a claim in Small Claims Court.

Your complaint will remain on file for three years and will be reported to the public that the company did not respond. This will also result in a negative change to the company's BBB rating. If the company is a BBB Accredited Businesses, an unanswered complaint can subject them to the loss of their accreditation. If you have resolved this with the company please notify the BBB.

Should you provide additional information, please note the BBB publishes the details of complaints received by our office. The text of your complaint may be publicly posted on BBBs Web site (There are a few instances when a complaint does not meet publishing guidelines and BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business.

BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, Jeffrey Complaint Handler The Better Business Bureau

Original review posted by user Jan 05, 2016
We took out a 20k travel insurance policy, which carried 150% trip interruption plan; Cost: $1,000. We were to take an expedition to Antarctica, so we booked the insurance from door-2-door to be safe. We flew to Buenos Aires on day 1, on Day 2 the trip was cancelled due to ice berg damage to our ship. TravelEx sent us a check for the CHANGE FEE ONLY (which was $600) and didn't reimburse the plane ticket that got us there. Who pays 3k for airfare to BA for a weekend?!? AND, why wouldn't they cover at least HALF that expense as immediate travel back home? Can you spell FRAUD!?! I don't understand how they are allowed to make these reparations without discussing anything with us. They allowed no interaction while making their decision and leave us with no alternative other than to complain here. Our trip coverage was at 150%, yet we received piddly based on our costs. AT MOST they could be paying for 150% of the full cost for our first cancelled trip, and then we'd pay the cost of the rebooked trip out of that money!!! I've tried to explain to them about flights back and they don't care...is this the way its really supposed to work??? 200 people lost a lot of money with this incident, and all had to have at least the bare minimum of Travelex's insurance. It feels like, to me, THEY made a lot of money with this incident :(
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2 comments
#1092466

Hello,

We do appreciate you notifying us regarding your concerns. We review and process our clients’ claims with every consideration related to the details of the situation.

Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

Based on the limited information you have provided in this feedback post, we are unable to review the necessary information related to your policy.

Please feel free to provide me with your information (first and last name & confirmation number) so I can contact the appropriate claims administrator on your behalf to further assist you. Please forward this information to TISReviews@***.com.

Kind regards,

Angela Kleen – Travelex Administration

#1092583
@Erick Xbf

I know you said to submit this information to the email above, but I wanted to let you know I've attempted to speak with them twice now, and I get the same answer. I bought TRIP insurance from DOOR to DOOR and all they will cover is airfare CHANGE fees.

I'll send it again to see if this does something different...but I can't imagine this being ok with ANY consumer.

Group/Confirmation No: TTS204511

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ID
#764570 Review #764570 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Reason of review
Problems with payment
Loss
$4000
Preferred solution
I want the costs of my flight to BA - no one spends over 4k just to fly to a foreign country and stay there for 1 day! This insurance plan was door-2-door, and their were 200 folks on this trip that also had similar claims...looks like TravelEx made out!

TRAVELEX TRIP INSURANCE IS A RIPOFF!

I have a complaint with CheapOAir and Travelex about a cancelled trip from Detroit to Atlanta. I purchased a ticket through CheapOair along with the trip insurance in case of an unforeseeable event. My mom has Alzheimer's and I'm responsible for her care. I arranged for our caregiver to see after my mom while I was visiting Detroit. My caregiver had a family emergency and could not watch my mom, so my trip was immediately cancelled. I submitted a claim to Travelex for my losses, but they refuse to pay, citing my mom's condition was a pre-existing condition. My caregivers family emergency was definitely an unforeseeable event. The advertisement by CheapOair and Travelex is very misleading. PLEASE DO NOT PUCHASE ANY TICKETS FROM CHEAPOAIR AND TRAVELEX, because you will not be covered for anything.
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ID
#513708 Review #513708 is a subjective opinion of poster.
Location
Atlanta, Georgia

Cancelled trip due to mom's illness

I purchased a ticket through CheapOair and Travelex for a trip from Detroit. The trip was cancelled due to a family emergency by our caregiver who sees after my mom while I'm away. Traveled would not cover because they say my mom's condition is pre-existing. My problem is with Travelex's advertisement, which is very misleading. My caregivers family emergency was an unforeseeable event which led to the cancellation of my trip, but Travelex stated my mom's conditions existed before I took the trip. DO NOT PURCHASE TICKETS FROM CHEAPOAIR AND TRAVELEX! I will definitely spread the word to unsuspecting customers to not purchase any tickets from CHEAPOAIR and TRAVELEX in the future.
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ID
#513700 Review #513700 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$286

Cheapoair/travelex insurance/ RUN AWAY!

My daughter was in icu and we did not know how that was going to turn out. I called cheapoair and explained she was in icu and depending how things went, my son might have to stay longer.( It ended up that we had to cancel the trip due to her going back into icu. ) They were oh so nice when I was purchasing it and then when she needed to go back into icu and i tried to collect the insurance, they gave me the run around as did Travelex. Do not walk, run away; they lie !!!!!!!!!!! Go directly to the airlines!!!!!! I never got a penny back, after spending hundreds of dollars.
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2 comments
#514950

The claim was not honored because the paper work the customer filed had nothing to do with medical reasons for cancellation. It was regarding another traveler, and an incident that occurred but is not covered by insurance.

#502489

We appreciate you taking the time to comment regarding our services with CheapOAir. We would like to take the time to help explain how our coverages apply, to ensure that you fully understand our how the insurance plan works.

As of February 1, 2012 Travelex Insurance Services has partnered with CheapOAir to help administer a custom program designed for CheapOAir’s consumers. In order to further examine your concerns please feel free to provide me with your information so I can contact the appropriate administrator on your behalf.

Again, we truly appreciate your comments. Customer Service is among Travelex Insurance Service’s highest priorities. Our dedicated staff acts as a support team to our clients and any opportunity to better this experience is one we truly value.

If you are wanting to file a claim or need further assistance, please don’t hesitate to contact us at 1-88*-***-****, M – F 8:00 am – 5:00 pm CST.

Meghan Francis

Travelex Insurance Services

877-491-****

Meghan.Francis@***.com

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ID
#326848 Review #326848 is a subjective opinion of poster.
Location
Houston, Texas

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