Travelex Insurance Services
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Travelex Insurance Services Overview
Travelex Insurance Services has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
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Media from reviews
Hudson, Massachusetts
Travelex Insurance Services - Travelex Travel Insurance Review from Hudson, Massachusetts
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Verified Reviewer |
Raleigh, North Carolina
First "NIGHTMARE" trip abroad...
This is how TravelEx responds to legitimate claims:
From: Better Business Bureau, Inc.
To: Ms. Janet L Halliday
Subject: This complaint has been closed without response from the business
This message originally read on 2/8/2016 Janet Halliday
Dear Janet Halliday : This message is in regard to your complaint submitted on 1/5/2016 against Travelex Insurance Services.
Your complaint was assigned ID 1102****. The BBB has processed your complaint to the above referenced company. Our purpose is to serve both parties in a dispute by acting as a neutral third party. We attempt to help both sides find a voluntary solution to the complaint.
We are unable to compel a company to respond to or resolve complaints. We regret to inform you that the company has not responded to your complaint. If we do receive a response in the future, a copy will be sent to you. You may wish to seek the advice of an attorney, or file a claim in Small Claims Court.
Your complaint will remain on file for three years and will be reported to the public that the company did not respond. This will also result in a negative change to the company's BBB rating. If the company is a BBB Accredited Businesses, an unanswered complaint can subject them to the loss of their accreditation. If you have resolved this with the company please notify the BBB.
Should you provide additional information, please note the BBB publishes the details of complaints received by our office. The text of your complaint may be publicly posted on BBBs Web site (There are a few instances when a complaint does not meet publishing guidelines and BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business.
BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, Jeffrey Complaint Handler The Better Business Bureau
Preferred solution: I want the costs of my flight to BA - no one spends over 4k just to fly to a foreign country and stay there for 1 day! This insurance plan was door-2-door, and their were 200 folks on this trip that also had similar claims...looks like TravelEx made out!
Hello,
We do appreciate you notifying us regarding your concerns. We review and process our clients’ claims with every consideration related to the details of the situation.
Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
Based on the limited information you have provided in this feedback post, we are unable to review the necessary information related to your policy.
Please feel free to provide me with your information (first and last name & confirmation number) so I can contact the appropriate claims administrator on your behalf to further assist you. Please forward this information to TISReviews@***.com.
Kind regards,
Angela Kleen – Travelex Administration
Replying to
Atlanta, Georgia
TRAVELEX TRIP INSURANCE IS A RIPOFF!
Atlanta, Georgia
Cancelled trip due to mom's illness
Houston, Texas
Cheapoair/travelex insurance/ RUN AWAY!
The claim was not honored because the paper work the customer filed had nothing to do with medical reasons for cancellation. It was regarding another traveler, and an incident that occurred but is not covered by insurance.
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Your comment is successfully posted.
Hello,
We do appreciate you notifying us regarding your concerns. We review and process our clients’ claims with every consideration related to the details of the situation.
Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
Based on the limited information you have provided in this feedback post, we are unable to review the necessary information related to your policy.
Please feel free to provide me with your information (first and last name & confirmation number) so I can contact the appropriate claims administrator on your behalf to further assist you. Please forward this information to TISReviews@***.com.
Kind regards,
Angela Kleen – Travelex Administration