Travelex Insurance Services
Travelex Insurance Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 reviews. Consumers are mostly dissatisfied; recent recommendation: "DO NOT BUY TRAVEL INSURANCE FROM TRAVELEX".
Key Takeaways for Future Customers
- Read Travelex Insurance Services reviews carefully and confirm coverage dates and covered items before purchase.
- Expect challenges with claims, refunds, and customer service interaction based on reported experiences.
Negative Feedback / Risk Areas
- Frequent Travelex Insurance Services customer complaints about denied claims and narrow policy interpretation.
- Reports of withheld refunds and disappointing customer service during claim disputes.
Positive Feedback
There are no notable positive comments in the provided reviews about trip insurance outcomes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 reviews. Consumers are mostly dissatisfied; recent recommendation: "DO NOT BUY TRAVEL INSURANCE FROM TRAVELEX".
Key Takeaways for Future Customers
- Read Travelex Insurance Services reviews carefully and confirm coverage dates and covered items before purchase.
- Expect challenges with claims, refunds, and customer service interaction based on reported experiences.
Negative Feedback / Risk Areas
- Frequent Travelex Insurance Services customer complaints about denied claims and narrow policy interpretation.
- Reports of withheld refunds and disappointing customer service during claim disputes.
Positive Feedback
There are no notable positive comments in the provided reviews about trip insurance outcomes.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible experience with a travel insurance claim
- - Insured an $11,000 trip with Travelex; preflight hotel denial; premium charged on $6,000 refundable airfare; won't use Travelex again.
Travelex replied to my complaint (published on 03/13/2026) on 04/20/2026 with an expression of concern for my experience and they asked me to reach out to them for more assistance. This is the information they gave me in their reply: "Please email us your confirmation number and the primary name on the policy to Travelex at TISReviews@***.com." As everyone can see they did not provide a domain name in that email address.
So there is no way I can reach out to anyone at Travelex about my experience. I think they are playing games with this website to make the website think they they replied to my complaint, when really they did not provide any legitimate contact information to do so.
So I will repeat my advice to everyone who is searching for travel insurance: DO NOT PURCHASE TRAVEL INSURANCE THROUGH TRAVELEX. THEY WILL LOOK FOR ANY POSSIBLE REASON TO DENY A CLIAM AND RIP YOU OFF.
My complaint published on this site on 03/13/2026 is still unresolved. In fact, I think that Travelex Insurance Services is playing games.On 04/02/2026 they replied to my www.pissedconsumer.com complaint with a message that said "how much they wanted to resolve my issue" and included this paragraph:Please email us your confirmation number and the primary name on the policy to Travelex at TISReviews@***.com.As anyone can see, they did not include a domain name in the email address they gave me in their reply. I am guessing that they did this so that the www.pissedconsumer.com website will think that they replied to my complaint, but won't realize that they did not give me any useful, actionable way to interact with them.So now I'm even angrier than I was before.I repeat my advice to everyone: if you are ever in the market to purchase travel insurance, DO NOT PURCHASE TRAVEL INSURANCE FROM TRAVELEX!!
My trip was planned for November, 2025.
Unfortunately my mother had a serious car accident the week after I made my trip reservations and insured my trip, so I had to cancel my trip and I filed a travel reimbursement claim with Travelex/Zurich Travel Claims.
The claim process took a long time but that is not why I am rating this company with only one star. I had booked a hotel near my departure airport the night before my flight left the country. I did not realize that, in my obvious attempt to insure my full trip, I had to make the insurance start date the day before my flight (when I would check into the hotel).
I also want to point out that I unnecessarily insured my airfare which was more than $6,000. So Travelex received an insurance premium on $6,000 that I did not have to insure (because it turned out my air tickets were fully refundable).
Travelex/Zurich Travel Claims has denied my reimbursement claim for the one-night hotel stay near the airport on the night before my early morning flight, even though they received a premium for the $6,000 airfare that I did not have to file a claim for.
I received the standard boilerplate rejection language of "...our terms and conditions...".
We all know that they could make an exception and reimburse me for the one-night pre-flight hotel stay if they wanted to do so. But they don't want to, so they're just keeping all the extra premium from my refundable airfare and showing no consideration of the terrible circumstances under which I had to cancel my trip.
I will be re-planning the same trip this coming summer, and I will insure that trip, but I will NOT insure it with Travelex.
I strongly advise anyone who is in the market to purchase travel insurance to skip Travelex and choose a different travel insurance company for your coverage.
- Company works hard not to fully pay claims
- Long claims process
Preferred solution: Full refund
User's recommendation: DO NOT BUY TRAVEL INSURANCE FROM TRAVELEX
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst "NIGHTMARE" trip abroad...
- - Bought a $1,000 travel policy with 150% interruption.
- - Trip canceled Day 2; payout only $600.
- - Airfare to Buenos Aires not reimbursed.
This is how TravelEx responds to legitimate claims:
From: Better Business Bureau, Inc.
To: Ms. Janet L Halliday
Subject: This complaint has been closed without response from the business
This message originally read on 2/8/2016 Janet Halliday
Dear Janet Halliday : This message is in regard to your complaint submitted on 1/5/2016 against Travelex Insurance Services.
Your complaint was assigned ID 1102****. The BBB has processed your complaint to the above referenced company. Our purpose is to serve both parties in a dispute by acting as a neutral third party. We attempt to help both sides find a voluntary solution to the complaint.
We are unable to compel a company to respond to or resolve complaints. We regret to inform you that the company has not responded to your complaint. If we do receive a response in the future, a copy will be sent to you. You may wish to seek the advice of an attorney, or file a claim in Small Claims Court.
Your complaint will remain on file for three years and will be reported to the public that the company did not respond. This will also result in a negative change to the company's BBB rating. If the company is a BBB Accredited Businesses, an unanswered complaint can subject them to the loss of their accreditation. If you have resolved this with the company please notify the BBB.
Should you provide additional information, please note the BBB publishes the details of complaints received by our office. The text of your complaint may be publicly posted on BBBs Web site (There are a few instances when a complaint does not meet publishing guidelines and BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business.
BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, Jeffrey Complaint Handler The Better Business Bureau
We took out a 20k travel insurance policy, which carried 150% trip interruption plan; Cost: $1,000. We were to take an expedition to Antarctica, so we booked the insurance from door-2-door to be safe.
We flew to Buenos Aires on day 1, on Day 2 the trip was cancelled due to ice berg damage to our ship. TravelEx sent us a check for the CHANGE FEE ONLY (which was $600) and didn't reimburse the plane ticket that got us there. Who pays 3k for airfare to BA for a weekend?!? AND, why wouldn't they cover at least HALF that expense as immediate travel back home?
Can you spell FRAUD!?!
I don't understand how they are allowed to make these reparations without discussing anything with us. They allowed no interaction while making their decision and leave us with no alternative other than to complain here. Our trip coverage was at 150%, yet we received piddly based on our costs. AT MOST they could be paying for 150% of the full cost for our first cancelled trip, and then we'd pay the cost of the rebooked trip out of that money!!!
I've tried to explain to them about flights back and they don't care...is this the way its really supposed to work???
200 people lost a lot of money with this incident, and all had to have at least the bare minimum of Travelex's insurance. It feels like, to me, THEY made a lot of money with this incident :(
Preferred solution: I want the costs of my flight to BA - no one spends over 4k just to fly to a foreign country and stay there for 1 day! This insurance plan was door-2-door, and their were 200 folks on this trip that also had similar claims...looks like TravelEx made out!
Hello,
We do appreciate you notifying us regarding your concerns. We review and process our clients’ claims with every consideration related to the details of the situation.
Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
Based on the limited information you have provided in this feedback post, we are unable to review the necessary information related to your policy.
Please feel free to provide me with your information (first and last name & confirmation number) so I can contact the appropriate claims administrator on your behalf to further assist you. Please forward this information to TISReviews@***.com.
Kind regards,
Angela Kleen – Travelex Administration
Replying to
Hudson, Massachusetts
Travelex Insurance Services - Travelex Travel Insurance Review from Hudson, Massachusetts
- - Travelex insured only the cruise; it was canceled.
- - A second trip policy was bought; we seek a refund of the first premium.
We also booked our trip insurance through Travelex because the cruise company made trip insurance mandatory... Unfortunately we were only insured for the cruise part of the trip, and when that got cancelled due to the ship hitting an iceberg and needing repair aiur cruise never got started and all our expenses were outside of the insured timeframe....
Our mistake for not asking more questions before booking insurance. The cruise company without hesitation rebooked our trip and we had to yet AGAIN take out trip insurance... This time we did it from the moment we leave our house till the day we get back. My thinking is that the trip i insured never happened (through absolutely no fault of iur own) so nothing was really insured..
So if the cruise company gives us anither trip for thousands of dollars because they took our money and we got nothing for it ... Shouldn't the insurance then at least carry over to this new date also?
Because again no trip actually took place so there was nothing that was insured... I feel we should get our insurance premium back, having already paid AGAIN for the second cruise date
Hello,
We do appreciate you notifying us regarding your concerns. We review and process our clients’ claims with every consideration related to the details of the situation.
Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
Based on the limited information you have provided in this feedback post, we are unable to review the necessary information related to your policy.
Please feel free to provide me with your information (first and last name & confirmation number) so I can contact the appropriate claims administrator on your behalf to further assist you. Please forward this information to TISReviews@***.com.
Kind regards,
Angela Kleen – Travelex Administration
Atlanta, Georgia
TRAVELEX TRIP INSURANCE IS A RIPOFF!
- - Complaint about CheapOair and Travelex after a cancelled trip.
- - Insurance bought; caregiver emergency and mom's Alzheimer's caused cancellation.
I have a complaint with CheapOAir and Travelex about a cancelled trip from Detroit to Atlanta. I purchased a ticket through CheapOair along with the trip insurance in case of an unforeseeable event.
My mom has Alzheimer's and I'm responsible for her care. I arranged for our caregiver to see after my mom while I was visiting Detroit. My caregiver had a family emergency and could not watch my mom, so my trip was immediately cancelled. I submitted a claim to Travelex for my losses, but they refuse to pay, citing my mom's condition was a pre-existing condition.
My caregivers family emergency was definitely an unforeseeable event.
The advertisement by CheapOair and Travelex is very misleading. PLEASE DO NOT PUCHASE ANY TICKETS FROM CHEAPOAIR AND TRAVELEX, because you will not be covered for anything.
Atlanta, Georgia
Cancelled trip due to mom's illness
- - Detroit trip bought via CheapOair and Travelex; canceled due to a family emergency; mom's condition pre-existing.
- - Travelex's advertising is misleading.
I purchased a ticket through CheapOair and Travelex for a trip from Detroit. The trip was cancelled due to a family emergency by our caregiver who sees after my mom while I'm away.
Traveled would not cover because they say my mom's condition is pre-existing. My problem is with Travelex's advertisement, which is very misleading. My caregivers family emergency was an unforeseeable event which led to the cancellation of my trip, but Travelex stated my mom's conditions existed before I took the trip.
DO NOT PURCHASE TICKETS FROM CHEAPOAIR AND TRAVELEX! I will definitely spread the word to unsuspecting customers to not purchase any tickets from CHEAPOAIR and TRAVELEX in the future.
Dallas, Texas
Cheapoair/travelex insurance/ RUN AWAY!
- - They were nice during purchase but unhelpful with the insurance claim.
- - We canceled the trip due to ICU and got no refund after paying hundreds.
My daughter was in icu and we did not know how that was going to turn out. I called cheapoair and explained she was in icu and depending how things went, my son might have to stay longer.( It ended up that we had to cancel the trip due to her going back into icu.
) They were oh so nice when I was purchasing it and then when she needed to go back into icu and i tried to collect the insurance, they gave me the run around as did Travelex. Do not walk, run away; they lie !!!!!!!!!!!
Go directly to the airlines!!!!!! I never got a penny back, after spending hundreds of dollars.
The claim was not honored because the paper work the customer filed had nothing to do with medical reasons for cancellation. It was regarding another traveler, and an incident that occurred but is not covered by insurance.
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