Can travelers choice re send me my suitcase

I havent received my luggage yet. You said that you delivered it but I still dont have it . Please help me get my luggage . If need to re send it, please do so. I will gladly pay for shipping. Just. Would a live person tell me what shall I do next. Im going away and would like to use my brand new suitcase. Thank you traveler choice

User's recommendation: Be on point.

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#3415339 Review #3415339 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Lost my delivery of a suitcase

1.0
Have not received my luggage. It was purchased on line. Threw jet blue. But I still have not received it. And I will be traveling soon . Therefore I need a luggage. And nobody is picking up the phone . Its going straight to voicemail which is full. Please help me. I need domes from travelers choice to contact me at 718-502-**** thank you
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#3358095 Review #3358095 is a subjective opinion of poster.
Location
Brooklyn, New York
Pros
  • Lots of choices to pick from
Cons
  • Phone never gets answered
Loss
$300
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Complaint about damaged luggage

I havent been able to speak to an agent in regards to the warranty for my damaged luggage I need help and no one has contacted me yet !

User's recommendation: Not so good.

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#2947944 Review #2947944 is a subjective opinion of poster.
Location
Sacramento, California

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Verified Reviewer New Reviewer

Warranty claim

Nothing happened so far nobody contact me
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#2254595 Review #2254595 is a subjective opinion of poster.
Location
Falls Church, Virginia
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Broken bag

Dear Travelers Choice, I bought a piece of luggage from TK MAXX in Berlin, Germany on September 16, 2017. I've used the luggage maybe twice and then again last week. One of the wheels came off at the beginning of my trip. I had the luggage in my car and was rolling it to a ferry when it broke off. Now, after dragging it to the ferry and back home, the luggage is pretty much ruined. I cannot tell you how challenging it was to deal with this, particularly as I have back issues. Super frustrating. Your luggage should have lasted much better than this. I'm pretty easy on a bag and it was not stuffed full. I'd like a replacement. I still have the receipt and would be happy to send you a copy/photo. Please contact me right away. Thank you. Sincerely, Marchel Shipman-Mueller

User's recommendation: Be wary of the quality of the wheels.

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#2009575 Review #2009575 is a subjective opinion of poster.
Pros
  • Seemed like a good quality bag
Cons
  • Wheel broke off after very little use
Loss
$90
Preferred solution
Deliver product or service ordered

Refund requested

Yes, they issued a full refund. no problems.
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#1872736 Review #1872736 is a subjective opinion of poster.
Location
Gaithersburg, Maryland

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Verified Reviewer New Reviewer

No key for my luggage

1.0
Travelers Choice - No key for my luggage
Travelers Choice - No key for my luggage
Travelers Choice - No key for my luggage
Travelers Choice - No key for my luggage
Travelers Choice - No key for my luggage
Travelers Choice - No key for my luggage
Ordered suitcase for a one month long trip. Im leaving Tuesday morning. Theres a tear in the bottom of the box -NO KEY I guess they are shipped locked? MaYbe the key fell out? The key should have been in a safely contained package. The packing material left the handle and zip lock area directly on cardboard - no packing materials to protect. Delivery person set it with tear on bottom, so I had no expectations that anything would be wrong. Took me 20 mins - lots of searches to find a phone number. I kept getting directed everywhere else for online general questions. Its Saturday, 5:15p 3/14. Customer service only available during regular business hours

User's recommendation: Only order if you have plenty of time to follow-up & resolve issues.

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#1824066 Review #1824066 is a subjective opinion of poster.
Pros
  • Uncertain
Cons
  • Lack of foresight in locking suitcase
  • Bad packaging
  • Bad product - scratched before i even opened box
Loss
$200
Preferred solution
Let the company propose a solution

Replacement bag

2.5
Nothing was done to correct smaller bag. Had to contact Southwest.
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#1789469 Review #1789469 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Order not received

I still have not received my order. I left a voicemail today asking for information about the whereabouts of my order.
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#1771836 Review #1771836 is a subjective opinion of poster.
Location
Lake Elmo, Minnesota
Reason of review
Order not received
Loss
$159
Preferred solution
Deliver product or service ordered

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