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New Reviewer

Tikes

We bought two tickets and paid for two credit cards, now we have twice reduced the cost of the ticket from both of our credit cards, we had asked for one ticket from each card.
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ID
#3528120 Review #3528120 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$6483
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Outrageously Ripped Off

Update by user Sep 23, 2021

I reported the ordeal with Smartfares to the Better Business Bureau Pacific Southwest and received a response telling me that my complaint is outside BBB's scope of handling because my complaint was based on dissatisfaction with prices and not a dissatisfaction with the product or service. I sent a letter to Michael E. Thomas, Chairman and CEO of Smartfares (LBF Travel Inc.)And I sent a Consumer Complaint Against A Business form with a detailed letter and supporting documents to the Office of the Attorney General in Sacramento, CA.

Original review updated by user Aug 26, 2021
Long story short - we paid Traveler Help Desk $6884 for tickets that cost $966 in the end due to having to change flights and their fees. Also known as Smartfares.

User's recommendation: Don't get involved with Traveler Help Desk.

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ID
#2804791 Review #2804791 is a subjective opinion of poster.
Cons
  • An outrageous rip off
Loss
$3768
Preferred solution
Price reduction

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