Travelbrands

February 2020 I booked a trip of a life time to Australia, New Zealand and Figi. Travel would commence May 29, 2020 to June 26, 2020 My trip Insurance was booked with Manulife. My Flights were booked with Air Canada, Air Zealand, and my excursions were booked with TRAVEL BRANDS. Shortly there after we all know what happened. COVID. Most countries closed their boarders, and this included the countries I were to Visit. A few weeks later I contacted my Insurance company the airlines and my excursions company and advised I like to get my monies back (because I had paid the monies up front) and decided I was not interested in travelling in the future because it was uncertain when the countries would open its boarders.. Some months later I received my monies for my Insurance company, and the airlines, but not from TRAVEL BRANDS. April 13th 2020 I received a Travel Voucher from TRAVEL BRANDS advising me that they would NOT be giving me my monies back ($2370.00) and the travel Voucher would be for future travel and expire June 30, 2021. I advised TRAVEL BRANDS I had no interest of travelling in the future and please return my monies. After many, many emails I have not received my monies. February 15, 2023 I sent an email to TRAVEL BRANDS advising them they have 48hrs to sent me my monies or I would be going public. Morning of February 15, 2023, at 9:37am received an email form TRAVEL BRANDS, We have our product manager who is looking into this for you. February 16, 2023 I received an email from TRAVEL BRANDS asking for a contact phone number. The number was sent that day. I have sent 4 or 5 emails since advising Im patiently waiting for the return phone call. Now its March 6th and I have NOT received that phone call. I have been travelling for over 50yrs, and I have NEVER experience such poor service in all my life. Barry Medicine Hat Alberta. DON

User's recommendation: DON'T USE THEM.