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Can't reach them at number given

Have tried to get reservation at resort in Florida they wanted $250 more to complete transaction. I have an 8-day trip I paid for and now can't reach them.
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  • Would have been nice had they followed terms and conditions
  • Took my money

Preferred solution: Deliver product or service ordered

User's recommendation: Don't purchase 5-year trip packages. took money but now can't reach them.

Sara A Lho


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Get your money back because is a scam company.
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Reason of review:
Bad quality

Preferred solution: Full refund

Areatha Psz
map-marker Cabo San Lucas, Baja California Sur

Scammed by

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Omg do not used this company by any means! Huge huge scam!!!! Paid my trip in full and all associated fees. Book my trip 2 months ago for September and booked airfare. Just received a letter today canceling my trip and refused to refund my money! DO NOT use this company, you will lose your money! I will be posting this message everywhere I possibly can. I will be contacting Better Business Burea and getting a lawyer! Also contacted Consumer Affairs.
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  • Are a scam their your money an cancel your trip
Reason of review:
Poor customer service

Preferred solution: Full refund


What is the relationship between Travel2Carribean and Villa del Palmar? It appears your complaint is against Travel 2 Carribean, not Villa del Palmar. Doesn't the terms & conditions of your travel agreement with Travel2Carribean provide a remedy for trip cancellation?

reply icon Replying to comment of Guest-1368879

No they canceled my trip and told me to get a lawyer to try and reclaim my money.

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map-marker Mexico City, Capital District

Villa del Palmar - Review in Hotels and Resorts category from Mexico City, Capital District

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This entire experience and company is a joke! Avoid Villa Del Mar, the Villa Group, travel2caribbean, or any other group calling about offering free vacations once you purchase one, SCAM AND A JOKE!! Beware of Havier, Claire, Chad, and all involved! Complete scam!!!!
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1 comment

Please provide specific details. Why was your sales presentation a joke?

Where did you attend the sales presentation (Villa del Palmar operates resorts in Los Cabos, Loretta, Nuevo Vallarta, and Cancun)? What did the sales people say that caused you to believe they were deceiving you? These sales presentations typically last 5 to 7 hours, when they state the presentation will be a mere 90 minutes. Frequently the prospective buyer leaves the presentation confused, thinking the benefits promised at the initial offering are the same benefits provided as the price decreases.

If the TS salespeople offer to sell you a foreclosed membership, you only receive those benefits provided to the original purchaser.

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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