New Reviewer

Refund not received

I tried contacting travel trolley many a times for my refund worth £1000 and the customer support executive states already processed and refuses to give me transaction ID to cross check with the bank. It's a fraud company never book tickets with them. It's been a year now I'am contacting them for refund but no answer from their side no response to the emails.
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ID
#3094427 Review #3094427 is a subjective opinion of poster.
Location
Amritsar, Punjab Province
Loss
$1000
Preferred solution
Full refund
New Reviewer

Poor Customer Service-rip off

Travel Trolley provides a very poor customer service, they asked for further fee's for ticket already booked with them. They failed to give the correct information on a travel visa and put the liability on the customer. A bunch of crooks. No one is willing to help to resolve the issues, do not book with this agencey. a around.

User's recommendation: Book with any other agency but Travel Trolley, when things go wrong on booking they will not help you.

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ID
#2916467 Review #2916467 is a subjective opinion of poster.
Loss
$800
Preferred solution
Apology

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Verified Reviewer
New Reviewer

My Call to yr office failed

Booking reference MSE705 Please send e ticket to this email address mahani@***.com.my The earlier email address failed Flight EY22/789 manchester to Abu dhabi Flight EY418/789 abu dhabi to Kuala lumpur Passenger: Muhammad An Nur Arash Mohd Rashid
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ID
#2751659 Review #2751659 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Preferred solution
Deliver product or service ordered
New Reviewer

Rip of merchants and dishonest

@SouthallTravel @TravelTrolleyUK rip off merchants charging £275 to amend a ticket costing £345 by one day!! Absolute liars think a £150 "Admin Fee" is reasonable, have you heard of unfair contract terms? T&C link didn't even work!! #ripoff #poorservice #CustomerService #fail
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ID
#1631769 Review #1631769 is a subjective opinion of poster.
Service
Travel Trolley Flight Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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