New Reviewer

Travel Star - Room Booking Review

Hi. I think this is the worse travel agency in my life. No professional service, keep cheating and lying. For my trip to HK. They changed my hotel location before 10 hour departure to HK. I pay 3 person fees that they booking 2 single bed. How to sleep ?I complaint and call back to Singapore, they say cannot do anything for this , wtf ? The staff name Ong Kim Wee. I will tell all my staff and person don't ever going to this shop. I will blacklisted in my dictionary forever.
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ID
#980938 Review #980938 is a subjective opinion of poster.
Service
Travel Star Room Booking
Reason of review
Not as described/ advertised
New Reviewer

Travel star place me in wrong hotel, not in package

Dear All, Please be very careful with TRAVEL STAR PTE LTD. They had placed me in a 3 star hotel instead of the package 4 star. Had called back from destination on the first day of tour, they insisted that they can't do anything. Had made 3 calls back to Singapore, they pushed me from sales person to sales person. Person who sold me the package was Louis, next Kim n finally Iris. Their local destination representation kept pusing blame, tour guide refused to call back office. Ruin my holiday and wasted my overseas call charges. Totally disappointed with them!
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1 comment
#1328599

No more deal to this travel agency.

ID
#329487 Review #329487 is a subjective opinion of poster.
Location
Hanoi, Ha Noi
Loss
$2850

About

Travel Star Terms of Service
Travel Star adopt a mindset of quality excellence and innovation so that Travel Star's' level of service to Company's Customers will continually be enhanced. Website provide reliable services that meet or exceed expectations of Travel Star's' Customers. Travel Star ensure that the services The Company provide are of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law. The Company adopts fair and ethical business practices as well as accurate marketing communications at all times. Reservations can be made by The User of company services anytime during business opening hours. Payment of deposit does not constitute the confirmation of the tour. All group packages are subjected to a minimum group size (as determined by the company) in order for confirmation to take effect and for the departure date to be finalized.
To read more: https://travelstar.com.sg/terms
Travel Star FAQ
Below The Company have listed the answers to Travel Star's' clients’ most commonly asked questions. Travel Star have expanded Company's portfolio of outbound/inbound products and services catering to both occasional traveller as well as highly personalized MICE (Meetings, Incentive tours, Conferences and Events) business consumers. All the currency on Travel Star website are based on Singapore Dollars (SGD). Payment is applied online with a credit card – Travel Star accept MasterCard and Visa. Website will, however, provide support offline for the following payment exceptions. Travel Star strives to provide support when The Client of Travel Star need something not available online. However, cancellation policies do vary by destination and product, please refer to specific cancellation policies in the product at the time of making the bookings. Yes, The Client will be able to print/email a customer-friendly invoice/receipt from the Booking Administrative Panel.
To read more: https://travelstar.com.sg/faqs
Top Travel Star Services

Room Booking

Summary

Travelstart is a travel agency. The company was founded by Stephan Ekbergh in 1999 in Sweden. Its headquarters is based in Cape Town, South Africa. There are offices in Egypt, Morocco, UAE, Bahrain, and Saudi Arabia. Travelstart offers a wide selection of lights, hotels and car hire solutions. The company provides airline liquidation protection, personal accident insurance, sports equipment insurance, and international travel insurance services. It is possible to choose holiday package and destination using online search tools on the company website. There is a Travelstart application for mobile devices with Apple and Android operating systems. Available payment options are Visa, MasterCard, American Express and Diners Club.

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