Travel Smith
Travel Smith Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travel Smith has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and report unresolved refund issues.
Positive Feedback
No positive feedback appears in the single review; the customer did note long-term loyalty to travel brands but received no satisfactory resolution.
Negative Feedback / Risk Areas
- Reviewer reports refusal to issue a Visa refund after a verbal promise, a central Travel Smith customer complaints example.
- Change of ownership led to policy shifts and denial of prior verbal authorizations.
- Company offered only an online or catalog credit and declined compromise; customer service was unhelpful.
Key Takeaways for Future Customers
- Check recent Travel Smith reviews before purchasing and verify refund promises in writing.
- Be cautious about relying on verbal authorizations for refunds; insist on documented agreements.
- Expect potential difficulty resolving disputes and limited options beyond store credit.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Travel Smith has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and report unresolved refund issues.
Positive Feedback
No positive feedback appears in the single review; the customer did note long-term loyalty to travel brands but received no satisfactory resolution.
Negative Feedback / Risk Areas
- Reviewer reports refusal to issue a Visa refund after a verbal promise, a central Travel Smith customer complaints example.
- Change of ownership led to policy shifts and denial of prior verbal authorizations.
- Company offered only an online or catalog credit and declined compromise; customer service was unhelpful.
Key Takeaways for Future Customers
- Check recent Travel Smith reviews before purchasing and verify refund promises in writing.
- Be cautious about relying on verbal authorizations for refunds; insist on documented agreements.
- Expect potential difficulty resolving disputes and limited options beyond store credit.
Travel Smith Customer Service
- Promised full Visa refund, but new ownership won't honor it.
- I am left with online or catalog credit and no compromise.
- Bad customer service.
Even though I was told by phone that I would receive a full Visa refund, Travel Smith changed owners and cities. The new company will not honor the verbal authorization that I was given.
I am stuck with an "on-line or catalog credit." They won't budge after I offered several compromise solutions which would make me a satisfied customer. My wife and I are both retired teachers. We have spent our 45 year careers traveling every summer. Now that we are retired we even travel to Europe in the Fall.
You would think that a company named "Travel Smith" would want to keep customers that always travel, happy. Well, this is not the case. Don't buy from them.
They do not honor heir word! In short: Bad Customer Service
Preferred solution: Credit my Visa with the lowest sale price of the item.
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