Hamlet Tap
map-marker Anchorage, Alaska
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#5090680 
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Need to cancel a trip

Need to cancel a trip but I cant get through to any of the travel guard numbers. Not a pissed customer, just sadly cant make my trip so I need to cancel.
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Ronny R Ifl

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#4831450 
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Paid for insurance and it didn't cover when our flight was canceled

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1.3
Travel Guard - Paid for insurance and it didn't cover when our flight was canceled
JetBlue canceled our flight while we were waiting to board at the Punta Cana airport. The gate agent, the JetBlue representative online, and the airport, all told us we had to vacate the premises. Nobody offered a hotel voucher, which meant we were on the hook for paying the full amount of our hotel stay. We submitted a claim which was initially closed. We then submitted another claim when we saw our first one was closed, only to quickly receive response on the original claim, indicating that we would be reimbursed for $400 of the $1,440 we had to spend because our trip was extended for two days against our will. The AIRLINE booked us for the 11th when we were supposed to leave the 9th. We were not changing hotels; we returned to our original hotel, and Travel Guard did not cover the trip except for a measly $400 out of the $1,440. We are now on the hook for 1,040 because this isn't real insurance.The original claims adjuster was named Carlton Gayle. He did not once contact us or request any information, though we did upload a ton of information to the website. When we resubmitted, we shared everything to prove that it was not our fault that our trip was delayed. We did this via email this time because it appears like he never even opened any of the uploaded, because if he had, he'd realize he isn't fulfilling our policy, which covered up to $5,000. We paid over $100 for 2 people (more than that, realistically) for the policy, to have them cover $400, so we got $300 back. Do not purchase this policy. Our trip was cancelled by the company, not delayed by us or them. They literally cancelled our flight, and Travel Guard would not cover it./
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Loss:
$1040

Preferred solution: For them to cover the full cost of the extended lodging

User's recommendation: Do not purchase

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Angela T Zda
map-marker Fort Myers, Florida
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#4147905 
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Refund for cancelled flight

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1.0
My flight were cancelled due to Hurricane Ian. Now I have to jump through hoops to get a refund. I paid insurance for my flight, and my refund should have been automatically reimbursed.
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Loss:
$247
Cons:
  • Did not reimburse flights that were cancelled

Preferred solution: Full refund

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Tom H Lld
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#2418175 
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Total Scam Rip Off

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1.0
The terms of the policy make it impossible to get reimbursed on a claim. They will accept your claim and send an email with a denial shortly afterwards with some outlandish terms that make it impossible to get reimbursed. Waste of money.
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Loss:
$87
Cons:
  • Rip off
  • Scam

Preferred solution: Full refund

User's recommendation: Do Not Use Rip off/scam

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1
Erik C Rlu
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#1692596 
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Don't buy AIG Travel Guard Insurance unless you have a magnifying glass

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1.0
I bought travel guard insurance through the United Airlines ticketing reservation system. I thought it protected the consumer for trip cancellation. Apparently, it does not so I understand after trying to file a claim. If you have a lot of extra time, and you enjoy reading paragraphs of legal mumbo jumbo with a magnifying glass, good luck to you. Otherwise, there are better options on line. Never again with any AIG products. I do not believe it to be an honorable company.
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Loss:
$200
Cons:
  • Misleading or insinuating text when it comes to coverage
Reason of review:
Poor customer service

Preferred solution: $200 change fee refund. I am not even asking for full ticket refund

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Prataong S
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#1597687 
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Don't want to deal with customer so just put them on hold

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1.0
They refused to sell insurance through Exploretrip.com , I was told to contact Travelguard directly and they just placed me on hold indefinitely so they did not have to deal with customer.
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Cons:
  • Lack of professionalism
Reason of review:
Poor customer service

Preferred solution: more professionlism

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Anonymous
map-marker High Point, North Carolina
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#379029 
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DENIED !

Chiped tooth while on a Cruise. Doctor on board, could not do anything, not in a port, last day returning to Miami,(Sunday) Dr. was not equipped to do anything..So, home on a Sunday,following Monday went to my dentist..$100..Claim DENIED BY TRAVELGUARD..MY OPINION, DO NOT USE..READ CAREFULLY THE POLICY..since i did not get medical attention on board, which they could not perform, I was Denied my Claim..Even though I had written letters from the Dr. on Board relating to this.Think twice or three times before purchasing travel insurance with TRAVEL GUARD, or anyother companies..
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Loss:
$100
Comment
1

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