Travel Guard

JetBlue canceled our flight while we were waiting to board at the Punta Cana airport. The gate agent, the JetBlue representative online, and the airport, all told us we had to vacate the premises.

Nobody offered a hotel voucher, which meant we were on the hook for paying the full amount of our hotel stay. We submitted a claim which was initially closed. We then submitted another claim when we saw our first one was closed, only to quickly receive response on the original claim, indicating that we would be reimbursed for $400 of the $1,440 we had to spend because our trip was extended for two days against our will. The AIRLINE booked us for the 11th when we were supposed to leave the 9th.

We were not changing hotels; we returned to our original hotel, and Travel Guard did not cover the trip except for a measly $400 out of the $1,440. We are now on the hook for 1,040 because this isn't real insurance.The original claims adjuster was named Carlton Gayle. He did not once contact us or request any information, though we did upload a ton of information to the website. When we resubmitted, we shared everything to prove that it was not our fault that our trip was delayed.

We did this via email this time because it appears like he never even opened any of the uploaded, because if he had, he'd realize he isn't fulfilling our policy, which covered up to $5,000. We paid over $100 for 2 people (more than that, realistically) for the policy, to have them cover $400, so we got $300 back. Do not purchase this policy.

Our trip was cancelled by the company, not delayed by us or them. They literally cancelled our flight, and Travel Guard would not cover it./

Need to cancel a trip but I cant get through to any of the travel guard numbers. Not a pissed customer, just sadly cant make my trip so I need to cancel.

My flight were cancelled due to Hurricane Ian. Now I have to jump through hoops to get a refund. I paid insurance for my flight, and my refund should have been automatically reimbursed.

The terms of the policy make it impossible to get reimbursed on a claim. They will accept your claim and send an email with a denial shortly afterwards with some outlandish terms that make it impossible to get reimbursed. Waste of money.

I bought travel guard insurance through the United Airlines ticketing reservation system. I thought it protected the consumer for trip cancellation.

Apparently, it does not so I understand after trying to file a claim. If you have a lot of extra time, and you enjoy reading paragraphs of legal mumbo jumbo with a magnifying glass, good luck to you. Otherwise, there are better options on line.

Never again with any AIG products. I do not believe it to be an honorable company.

They refused to sell insurance through Exploretrip.com , I was told to contact Travelguard directly and they just placed me on hold indefinitely so they did not have to deal with customer.

Chiped tooth while on a Cruise. Doctor on board, could not do anything, not in a port, last day returning to Miami,(Sunday) Dr.

was not equipped to do anything..So, home on a Sunday,following Monday went to my dentist..$100..Claim DENIED BY TRAVELGUARD..MY OPINION, DO NOT USE..READ CAREFULLY THE POLICY..since i did not get medical attention on board, which they could not perform, I was Denied my Claim..Even though I had written letters from the Dr. on Board relating to this.Think twice or three times before purchasing travel insurance with TRAVEL GUARD, or anyother companies..