Resolved
Marci S Rhr
map-marker Washington, District Of Columbia

Resolved: Scam don't pay rip off

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Updated by user Oct 03, 2023

Company fixed the issue and I have been provided with apology. They refunded my money once I made a complaint about online. Thank you!

Original review Sep 25, 2023
DO NOT USE THIS SITE!! It's a scam!! The number they leave no one answers they ripped me off I paid for passport which was bs
View full review
Loss:
$148
Cons:
  • Its a scam

Preferred solution: Full refund

User's recommendation: Do not use

Laurie Ann M

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Full refund

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Travel Document Express - Full refund
Travel Document Express - Full refund - Image 2
I ordered a renewal passport they send me an application only with all mistakes on it. They charge me $129 for it. I told him it was full of mistakes. They refunded me $65. They owe me $64 they told me to keep the application and that was it. They couldnt do anything else for me. They did not fix a mistake. They just stole my $64.
View full review
Loss:
$64
Cons:
  • Are thieves

Preferred solution: Full refund

User's recommendation: Don’t do it

Laurie Ann M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ensenada, Baja California

I was charged $129 for an application with many mistakes on it

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Travel Document Express - I was charged $129 for an application with many mistakes on it
Travel Document Express - I was charged $129 for an application with many mistakes on it - Image 2

Ill cancel my order they didnt reimburse my money. They gave me $65 back from 129.

I got an application from them that was filled out with many arrows and I send a messages to let them know and they wont help me. They wont fix the application and they wont refund my whole amount of money.

I thought I was paying $129 for my passport to be renewed and all they are doing is giving you an application with so many mistakes on it you cant even use it, they dont wanna give me my whole amount of money even though they didnt do the job right they made mistakes on the application its not filled correctly and I sent multiple emails and they wont answer me but give me the same thing that they charge 129 for the free off-white the feet of making mistakes that is what they did but make nothing but my steaks on my application and I still have to pay $90 to another company for my passport renewal. These people are thieves.

View full review
Loss:
$64
Cons:
  • Ripe you off

Preferred solution: Full refund

User's recommendation: Do not go there please they are Nothing But Thieves. They do nothing but make mistakes.

1 comment
Jehad Bcc

The reviewer appears to be confusing our Washington, DC company with one of a similar name in Texas. Our website is www.traveldocument.com and we've been in business for over 30 years.

We have no record of having had any business at any time with the reviewer. It would appear that "Ms.

Laurie Ann M" had mistakenly given a negative review to the wrong company! We encourage readers to visit us online at www.traveldocument.com.

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