GS K Edi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Wolverhampton, Wolverhampton

Fake company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

I have placed an order but never received it. I have contacted the company several times but no reply.

This is fake company. Do not waste ur money and time

View full review

User's recommendation: Please don’t purchase. It’s fake

Resolved
Mason C Fde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am absolutely disgusted with the customer service from Trapstar company. It's supposed to be a multi-million pound company and they can't even reply to their customers when there's an issue.

This is severely unprofessional behaviour. I ordered a Christmas present from there and have had no confirmation email or anything. There hasn't been an email to tell me it's been dispatched.

I ordered well over a week ago and have still heard nothing. I will certainly not be ordering from there again.

View full review
Loss:
$150
Cons:
  • No communication
  • Poor customer service
  • Delivery time is terrible

Preferred solution: Full refund

User's recommendation: Don’t order from here

Gennifer Zfk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bath, England

Faulty goods poor service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trapstar London - Faulty goods poor service
Contains 1 confidential file for company representatives

I ordered a rucksack for my grandson it has a faulty clasp and I have been trying to contact you for a month emails no reply and message on your website no reply and phone number unavailable its dreadful service please call me 0776670****. My next step is social media

View full review

User's recommendation: Awful company

Clare O Tce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very poor

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My parcel is missing. No one is responding to me.

Angry

Really poor customer service!

Im out of pocket and without my order. Trapstar dont seem to care at all.

View full review
Cons:
  • Very poor customer service

Preferred solution: Full refund

Aydyn Bvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Poplar, Tower Hamlets

No one is answering my emails

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Frankly I would like to rate zero

No one is answering

We placed an order with $500 from Romania

We didnt get the order

And our money was not refunded

What can I say more I am Devastated

View full review
Urie Jwm
map-marker Newham, Northumberland

Shocking

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Never received my parcel, trying to get through to somebody from trapstar or costumer care just shocking!

View full review
Anonymous
map-marker Poplar, Tower Hamlets

Missing items worth $500

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Placed an order 3 months ago to Romania.

Never received it it was supposedly returned to London. We have been constantly trying to reach out to the company through email, customer chat, and even going to their branch on portobello (found out it had closed down).

I just want my refund for $500 as it is not a small amount by any means. This company are a bunch of thieves conning people.

View full review

User's recommendation: Con brand + thieves

Ashlee Sqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wolverhampton, Wolverhampton

Items not received

Ordered 2 items money taken and no items sent. Dreadful customer service will never order from them again.

View full review
Anonymous
map-marker Łódź, Łódź Voivodeship

Urgent Help Needed for Order TS144****

Hi Trapstar Team,

I am urgently trying to contact you regarding my order TS144****. I mistakenly ordered the wrong size (XS) and need it changed to M before delivery.

The order is currently in transit with DPD.

Despite multiple emails to your support and attempts to reach out via other channels, I have not received any response.

Please confirm if you can stop the shipment or facilitate an exchange as soon as possible. I am a loyal customer and really hope to resolve this issue promptly.

Thank you for your assistance,

Bilal Hilmi

View full review
Anonymous
map-marker Bradford, Bradford

Goods

I have ordered a tracksuit 2 weeks ago , £185 . I have had no confirmation at all .

The phone number does not connect? Can you help me ?

If it doesn't arrive in the next few days I will have to report it as a scam. Thank you.

View full review
Stacie H Wkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Poole, Bournemouth, Christchurch And Poole Council

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I made an order on the 5th of June for my sons birthday. I havent recieved a order number for this but the money has been taken out of my account.

I have tried to talk to people about a refund but i get ignored and quite frankly im starting to get annoyed. I would like a full refund for my order

View full review
Cashius Hce
map-marker Whitworth, England

I ordered and pay for my goods over a month ago. I still have had no confirmation of delivery date and cannot get in touch with anyone.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered two T-shirts for my son's birthday nearly a month ago. The T-shirts were paid for, but I still have had no email of confirmation of delivery times. I cannot get in touch or email anyone from trapstar!!

View full review
Xavia Cgg

Disgusting service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I placed a order on the 4th June 2024, Money left my account, i got my order number and i still havent had the items, Ive emailed 8 or 9 times and no one is responding to my emails. I want my refund

View full review
Loss:
$110
Cons:
  • You wont get your order

Preferred solution: Full refund

User's recommendation: dont order you wont recieve it

Deborah l Qps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not received items no email no refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No contact just a stupid bot to talk to £100 down and still no items don't bother ordering from there go to the shop instead I've tried several times to email but keeps saying not valid email address so just going round in circles everytime I ring the number call gets ended it's so frustrating

View full review
Loss:
$100
Cons:
  • You cant get what you paid for

Preferred solution: Full refund

Anonymous
map-marker Limehouse, Tower Hamlets

No update on order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No communication what so ever don't reply to emails, didn't get anywhere with live chat waited for 2 hours for a response gave up got a refund

View full review
1 comment
Samuell Kqp

How did you get a refund please, I've been trying for weeks to get a refund on goods I sent back.

Anonymous
map-marker Plymouth, Plymouth

I can’t contact anyone about my order

I cant contact about my order its been lost and Ive not had a refund or option to be sent another one

View full review

User's recommendation: Don’t bother

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article