
Trapstar London
Trapstar London Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trapstar London has 1.2 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Please don’t purchase. It’s fake", "Don’t order from here", "0", "Con brand + thieves", "Awful company".
Most users ask Trapstar London for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trapstar London has 1.2 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Please don’t purchase. It’s fake", "Don’t order from here", "0", "Con brand + thieves", "Awful company".
Most users ask Trapstar London for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews


This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Fake company
I have placed an order but never received it. I have contacted the company several times but no reply.
This is fake company. Do not waste ur money and time
User's recommendation: Please don’t purchase. It’s fake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order
I am absolutely disgusted with the customer service from Trapstar company. It's supposed to be a multi-million pound company and they can't even reply to their customers when there's an issue.
This is severely unprofessional behaviour. I ordered a Christmas present from there and have had no confirmation email or anything. There hasn't been an email to tell me it's been dispatched.
I ordered well over a week ago and have still heard nothing. I will certainly not be ordering from there again.
- No communication
- Poor customer service
- Delivery time is terrible
Preferred solution: Full refund
User's recommendation: Don’t order from here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Faulty goods poor service
I ordered a rucksack for my grandson it has a faulty clasp and I have been trying to contact you for a month emails no reply and message on your website no reply and phone number unavailable its dreadful service please call me 0776670****. My next step is social media
User's recommendation: Awful company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor
My parcel is missing. No one is responding to me.
Really poor customer service!
Im out of pocket and without my order. Trapstar dont seem to care at all.
- Very poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No one is answering my emails
Frankly I would like to rate zero
No one is answering
We placed an order with $500 from Romania
We didnt get the order
And our money was not refunded
What can I say more I am Devastated
Shocking
Never received my parcel, trying to get through to somebody from trapstar or costumer care just shocking!
Missing items worth $500
Placed an order 3 months ago to Romania.
Never received it it was supposedly returned to London. We have been constantly trying to reach out to the company through email, customer chat, and even going to their branch on portobello (found out it had closed down).
I just want my refund for $500 as it is not a small amount by any means. This company are a bunch of thieves conning people.
User's recommendation: Con brand + thieves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Items not received
Ordered 2 items money taken and no items sent. Dreadful customer service will never order from them again.
Urgent Help Needed for Order TS144****
Hi Trapstar Team,
I am urgently trying to contact you regarding my order TS144****. I mistakenly ordered the wrong size (XS) and need it changed to M before delivery.
The order is currently in transit with DPD.
Despite multiple emails to your support and attempts to reach out via other channels, I have not received any response.
Please confirm if you can stop the shipment or facilitate an exchange as soon as possible. I am a loyal customer and really hope to resolve this issue promptly.
Thank you for your assistance,
Bilal Hilmi
Goods
I have ordered a tracksuit 2 weeks ago , £185 . I have had no confirmation at all .
The phone number does not connect? Can you help me ?
If it doesn't arrive in the next few days I will have to report it as a scam. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Refund
I made an order on the 5th of June for my sons birthday. I havent recieved a order number for this but the money has been taken out of my account.
I have tried to talk to people about a refund but i get ignored and quite frankly im starting to get annoyed. I would like a full refund for my order
I ordered and pay for my goods over a month ago. I still have had no confirmation of delivery date and cannot get in touch with anyone.
I ordered two T-shirts for my son's birthday nearly a month ago. The T-shirts were paid for, but I still have had no email of confirmation of delivery times. I cannot get in touch or email anyone from trapstar!!
Disgusting service
I placed a order on the 4th June 2024, Money left my account, i got my order number and i still havent had the items, Ive emailed 8 or 9 times and no one is responding to my emails. I want my refund
- You wont get your order
Preferred solution: Full refund
User's recommendation: dont order you wont recieve it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot received items no email no refund
No contact just a stupid bot to talk to £100 down and still no items don't bother ordering from there go to the shop instead I've tried several times to email but keeps saying not valid email address so just going round in circles everytime I ring the number call gets ended it's so frustrating
- You cant get what you paid for
Preferred solution: Full refund
No update on order
No communication what so ever don't reply to emails, didn't get anywhere with live chat waited for 2 hours for a response gave up got a refund
I can’t contact anyone about my order
I cant contact about my order its been lost and Ive not had a refund or option to be sent another one
User's recommendation: Don’t bother
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How did you get a refund please, I've been trying for weeks to get a refund on goods I sent back.