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New Reviewer

Error my trans world account

please check for me , to my trans word account error.check for me , my transworld user name is swin1234****
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ID
#3488711 Review #3488711 is a subjective opinion of poster.
Location
Seattle, Washington
Pros
  • Johiuh
Cons
  • Are untrustworthy
New Reviewer

Internet speeds 10X less than advertised

I pay for 5MBs for $55 and never get even close to 1MBs. 90% of the time I am at around 0.5MBs. TWN tech support has repeated been requested to correct this situation and they claimed that its normal.
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ID
#2271864 Review #2271864 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Customer service

Called today to see why my WI-FI was not working, AGAIN.... Was told my bill was not paid. After reviewing my records, I seen where the bank stopped it from going thur. I called yet again and paid the bill. I was told my internet service would be back on between then and an hour. Still have no internet service, and no one to tell me why..... Really TWN...
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ID
#2165232 Review #2165232 is a subjective opinion of poster.
Service
Transworld Network Internet Service
Preferred solution
Turn my internet on as prosmised
New Reviewer

No internet service

Have tried to contact several times to no avail. We have been without internet service for three weeks.
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ID
#1561357 Review #1561357 is a subjective opinion of poster.

Arrogant condescending customer service

We have been with TransWorld Net for ten years. We have never, ever had issues with them. When there was a problem and we called customer service, they worked hard to find the problem and help resolve the issues by phone. If the issue could not be resolved then a Technician would be sent out. The employees have always, always been very nice and accommqdating , never condescending. Two weeks ago our Internet connection started going out. We called and went through the whole help by phone. Fourteen days later we called back because the connection was still not happening. I was told a Technician would be sent. Four days later, no Tech., so I called customer service. I was given to a tech by phone. We went through all the typical things to do......again.....for the third time. He was an arrogant, condescending, can't type the words because this review would be removed. He did not listen to anything I said and treated me like I was a toddler. He also pushed using Amazon to buy certain products, which I did not appreciate, as we do not do business with Amazon because of their business practices, and a company should not be telling its customers to use particular companies.
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ID
#1415932 Review #1415932 is a subjective opinion of poster.
Location
Oldsmar, Florida
Service
Transworld Network Internet Service

Don't deal with them

This company and their internet does not furnish as powerful as they claim. Promised 10mbps and drops off quickly. They will charge unreasonable fees and the ONLY thing they care for is your pocketbook. Buyer beware. Steer clear of this company. THEY WILL CHARGE YOU $100 PLUS TAXES JUST TO DISCONNECT AND REMOVE THEIT EQUIPMENT. My disconnect fee $350. Look for the mask on their router. I had to relocate from New Mexico to Arizona to look after my father with dementia 1 year ago but still paid the monthly charges. Tried to deal with them but they are non-negotiable. Their answer when I asked for a break for uncontrollable and unforeseen circumstances the answer from them basically "pay up or we will turn it over for collection". STAY AWAY IF YOU LIKE YOUR HARD EARNED MONEY.
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ID
#1085053 Review #1085053 is a subjective opinion of poster.
Location
Oldsmar, Florida
Service
Transworld Network Internet Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$350
Preferred solution
Let the company propose a solution
New Reviewer

TRANSWORLD NETWORK

MY BACK CLOSES OUT CREDIT CARD IF FRAUD ACTIVITY IS REPORTED BEFORE I GOT NEW CARD BILLING WENT THRU . I TALKING A COUPLE OF DAY ON WEEKEND AND THIRTY DOLLAR CHARGE WAS ASSESSED NO ANSWER WAS GIVEN WHY..HOW CAN YOU GIVE THEM A UPDATE WHEN YOU DINT HAVE A CARD NUMBER THEY COULD HAVE RUN IT THRU USING CHECK ING ACCOUNT NUMBERS LIKE PAY PAY USES AND EBAY .AND WHY DINT THEY HAVE A ALTERNATE BILLING SERVICE LIKE PAYPAL.I DID GET A DISTANT SORT OF A ANSWER WHY THEY COULD REVERSE CHERGE TO MY ACCOUNT BECAUSE IT HAS HAPPENED BEFORE . MY ONLY CONCLUSION TO THAT REPLY WOULD BE I GUESS I WRITE UP FROUDUD CLAMES TO GET CHARGES TAKEN OFF MY SCOUNT ..EXCUSE ME !!
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ID
#1017527 Review #1017527 is a subjective opinion of poster.
Location
Oldsmar, Florida
Service
Transworld Network Internet Service
Cons
  • No ability to tell me what i could have done different
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
New Reviewer

Transworld Network Customer Care Review

Hair company that rips off people money we pay you deposit and then you find ways to keep our money after having your service for years and then you make people give you a 30 day notice to turn your service off and still keep their deposits you're nothing but Crooks and it is going out there all over Facebook about your company being ripoffs
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ID
#1001649 Review #1001649 is a subjective opinion of poster.
Service
Transworld Network Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Predatory Business Practices

I wish to make a complaint. This complaint is directed against: TransWorld Network Corp 255 Pine Ave. N Oldsmar, FL 34677 We are winter residents in Benson, AZ for 5-6 months each year. On approximately Oct 18, 2011, we contracted with Sulphur Springs Electric, who acts as the AZ agent for TransWorld Network,(TWN) which is one of the few internet service providers (ISP) available in the Benson, AZ area. TWN provides, line of sight, internet service. SSVEC installed an antenna and a WiFi router with associated wiring for us to connect to the internet. The TWN contract stated that TWN would supply a minimum of 1.5 Mbps download speed, for the price level agreed of $40.95 per month. From the start, it was obvious that TWN could not supply the contracted download speeds. We contacted TWN after a short period of time to try and resolve the issue and we boosted the service level, to the next level. Again, within a short period af time, we realized that the ISP could not deliver the internet speed promised. We reduced the service level back to the original level because the higher level did not help. We, like a lot of folks in rural AZ and in other parts of rural America, are caught in the ISP dilemma. There is no alternatives, no competition, at anything like an affordable price available. We were, stuck with TWN, we signed a 36 mo. service contract. We did that so we wouldn't be charged for equipment installation. (big mistake) We were assured at that time, that the contract with TWN also had a service suspension provision. We needed that, as we are out of state, five to six months each year, as many of Arizona's "snowbirds" are. We were subsequently informed by TWN, that these suspensions were only allowed for 3 months at a time and that a fee would be charged, for each suspended month, to keep us "current". We complained, but again, there was no alternative. We paid the "fee". Also at that time we were informed that each suspension of service period, even with the fee, automatically extended our contract for the length of the suspension. In essence, we would never be able to complete our original contract term of 36 mo. ie, for every six months in AZ, that service time would be negated by the 5/6 months we would be out of state. Next, TWN informed us, we could only suspend service for a three month period. If we were out of state for a longer period of time, we must pay full price for those months in excess of the 3 mo each year when we were still unable to use the service. But, here again, we had no alternative. We stopped using TWN as of April 2015. We used and paid for the service from 10/11 till 4/15, a total of 42 months. For that, we received a total of six months credit toward our contract. At that same time we were had to pay for approximately nine months of service that we were unable to use, as we were not in AZ. All during this time of 42 months, we were always current in paying for the service. During this cancellation period, I had conversations with TWN "Customer Service Reps", in which I was assured that after 42 months of service and after the return of TWN's equipment there would be no cancellation charge. Yes, you guessed it, upon canceling service with TWN in April 2015 and returning their equipment, I received a bill for approximately $350, which included the "cancellation" fee. That bill, as of 11/15, is now $400+ with late and other fees tacked on. In endeavoring to reach a resolution of this issue, I requested of TWN copies of our account/billing history and any other communication between TWN customer service and myself. The reason for requesting those copies is, as stated, I was informed by customer service that there would be no cancellation fee. To date, those requests have been and continue to be ignored, by TWN. And yes, a few days ago, I received notice that the matter has been turned over to a collection agency. I would like to end in saying, that I have and continue to pay all my contracted obligations, all my bills and have always done so, for seventy+ years. I this case, with your partner/vendor TWN, I truly believe, We have been lied to, wronged and ripped off by this company, that, remember, never fulfilled their obligations to provide the internet service they said they would. This same company does not stand behind what their own representatives tell their own customers. This company, whose business practices are, I believe, are "Predatory" at the minimum. This is a textbook case of "ripoff business practices" by this ISP. I do not know whether this complaint will have any effect, but I am making it. I am also making this same complaint to the FTC, States Attorney Generals that are concerned, any Associations of ISPs, Better Business Bureaus and any other company review sites, that will get the word out. Sir/Madame, in our case the $400+ does not present a terrible obstacle but to the next person here in the Benson area who may be wronged by this company's practices might not be so lucky. I write this complaint for them!
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ID
#741130 Review #741130 is a subjective opinion of poster.
Cons
  • Are untrustworthy
Reason of review
Pricing issue

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