Transurban Group
Transurban Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transurban Group has a 1.0 star rating from 1 review with consumers mostly dissatisfied and 100% unfavorable ratings.
Positive Feedback
The customer noted their MD EZ Pass transponder and account were active and work at other toll plazas, indicating the transponder system can function correctly outside Virginia.
Negative Feedback / Risk Areas
- Customer complaints focus on aggressive billing practices and a $100 service fee on a $1.05 missed toll.
- Poor customer service response and lack of mailed notice increased dispute difficulty.
- Consumers report high price level and harsh collections actions.
Key Takeaways for Future Customers
- Check and document toll notices and transponder records promptly.
- Review Transurban Group reviews before using Virginia tolls and be prepared to contest billing.
- Expect to contact customer service about refunds or disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transurban Group has a 1.0 star rating from 1 review with consumers mostly dissatisfied and 100% unfavorable ratings.
Positive Feedback
The customer noted their MD EZ Pass transponder and account were active and work at other toll plazas, indicating the transponder system can function correctly outside Virginia.
Negative Feedback / Risk Areas
- Customer complaints focus on aggressive billing practices and a $100 service fee on a $1.05 missed toll.
- Poor customer service response and lack of mailed notice increased dispute difficulty.
- Consumers report high price level and harsh collections actions.
Key Takeaways for Future Customers
- Check and document toll notices and transponder records promptly.
- Review Transurban Group reviews before using Virginia tolls and be prepared to contest billing.
- Expect to contact customer service about refunds or disputes.
Turn one complaint into a collective action
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Verified Reviewer
Missed Toll
- - Received a collection notice for a $1.05 toll from October 2023.
- - A $100 service fee is being charged.
- - MD EZ Pass transponder is fine and the account is active.
Just received a collection notice for a $1.05 missed toll that occurred in October of 2023. They are now charging a $100 service fee.
My vehicle has a MD EZ Pass transponder properly located on the windshield. Per MD EZ Pass my transponder is fine and the account is active and current.
Never have issues with any other toll plazas outside of Virginia. Furthermore, we did not receive a missed toll notice in the mail so I have nothing to refer to.
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