Transport for Wales
Transport for Wales Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transport for Wales has a 3.5 star rating from 2 customer reviews and generally neutral sentiment. Reviewers value customer service and number of destinations, and report a medium price level. Recent comments warn "Jest hope thay are not lying" and "NEVER BOOK IN ADVANCE!"
Key Takeaways for Future Customers
- Check Transport for Wales reviews before booking and be prepared for schedule changes.
- Consider the medium price level and available destinations when planning travel.
Negative Feedback / Risk Areas
- Repeated Transport for Wales customer complaints mention unexpected cancellations and poor communication.
- Issues with billing such as an £11 tap on/tap off charge were reported.
- Difficulty obtaining refunds when journeys are changed at short notice.
Positive Feedback
Customers appreciate the route network and value placed on customer service when it meets expectations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transport for Wales has a 3.5 star rating from 2 customer reviews and generally neutral sentiment. Reviewers value customer service and number of destinations, and report a medium price level. Recent comments warn "Jest hope thay are not lying" and "NEVER BOOK IN ADVANCE!"
Key Takeaways for Future Customers
- Check Transport for Wales reviews before booking and be prepared for schedule changes.
- Consider the medium price level and available destinations when planning travel.
Negative Feedback / Risk Areas
- Repeated Transport for Wales customer complaints mention unexpected cancellations and poor communication.
- Issues with billing such as an £11 tap on/tap off charge were reported.
- Difficulty obtaining refunds when journeys are changed at short notice.
Positive Feedback
Customers appreciate the route network and value placed on customer service when it meets expectations.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged me £11 for tap on tap off
Been told by Gareth that it is a mistake in the sisturm and will be re emberst jest hope thay are not lying to us all if so we must all report them
User's recommendation: Jest hope thay are not lying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithin a few hours of booking a train journey the service was cancelled and changed to a bus! Could not cancel for a refund as part of the journey was advance! Not the first time TFW have let me down!
- - Journey changed with little notice and two changes en route; no refund.
- - Husband, 76, traveling alone; booking PROOEE5FL; collect at Aberystwyth.
All my experience with TFW is negative
The journey was changed with very little notice and a refund was not available. I booked for my husband who was travelling alone and aged 76.
His booking reference is: PROOEE5FL and he was expecting to collect his ticket at Aberystwyth and two changes en route.
Very short notice given of changes! Very poor service as Ive personally experienced previously!
User's recommendation: NEVER BOOK IN ADVANCE!
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