Transport Diamond Logistics Reviews
Transport Diamond Logistics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transport Diamond Logistics has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. The latest review reports missed pickup, a broken tractor left in a driveway, poor communication for over 24 hours, delayed delivery past receiving hours, and a note that this carrier is from Laval, Quebec.
Positive Feedback
No positive comments were reported in the available Transport Diamond Logistics reviews; feedback focuses on operational failures and delivery issues.
Negative Feedback / Risk Areas
- Poor communication and prolonged on-site truck downtime described in customer complaints.
- An unattended trailer and refusal to arrange local assistance or timely equipment replacement.
- Late delivery that missed receiving hours and reportedly abysmal customer service.
Key Takeaways for Future Customers
- Check Transport Diamond Logistics reviews and confirm contingency plans before scheduling time-sensitive deliveries.
- Verify expected communication protocols and on-site equipment backup due to reported operational lapses.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Transport Diamond Logistics has a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. The latest review reports missed pickup, a broken tractor left in a driveway, poor communication for over 24 hours, delayed delivery past receiving hours, and a note that this carrier is from Laval, Quebec.
Positive Feedback
No positive comments were reported in the available Transport Diamond Logistics reviews; feedback focuses on operational failures and delivery issues.
Negative Feedback / Risk Areas
- Poor communication and prolonged on-site truck downtime described in customer complaints.
- An unattended trailer and refusal to arrange local assistance or timely equipment replacement.
- Late delivery that missed receiving hours and reportedly abysmal customer service.
Key Takeaways for Future Customers
- Check Transport Diamond Logistics reviews and confirm contingency plans before scheduling time-sensitive deliveries.
- Verify expected communication protocols and on-site equipment backup due to reported operational lapses.
Media from reviews
DO NOT USE this carrier
- - Driver arrived at the wrong location and the truck broke down with no updates.
- - The tractor was towed and the trailer stayed in the driveway for 3 days.
They had a scheduled appointment for a Monday morning, driver showed up at the wrong location. When advised of the correct location he attempted to leave and realized the truck was not functioning properly (not his fault).
No communication of this for over 24 hours while the driver sat in the middle of our driveway. Once we were alerted we suggested that the truck be moved to the back lot out of the way and for safety reasons. The company had the tractor towed to a shop, left the trailer without moving it to safety, and did not supply the driver with another tractor for 3 additional days. We offered to help with a local company we work with, they refused.
We requested they find a way to tow the trailer to safety, they refused. They advised that they would have a truck and be able to deliver Friday morning, they did not deliver until nearly 3 pm that Friday after being told that the delivery location receiving hours end at 2:30 pm.
Customer service is abysmal! We will NEVER use this company again.
There are several Diamond Transport companies out there, this one is from Laval, Quebec.
Preferred solution: Better customer Service
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