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Beware of cheats!

No knowledge of customs, documentation or rules and regulations. Be ready for no assistance from the company in case of any issues. The shipper needs to have all the knowledge about international shipment, since Transglobal will advise only on money part. My shipment is stuck and the company refused to offer any help for same. Pathetic service!

User's recommendation: Never choose this courier company.

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ID
#2126025 Review #2126025 is a subjective opinion of poster.
Service
Transglobal Express Delivery Service
Cons
  • No knowledge on international courier
  • No solution provider
  • Bad service
Loss
$630
Preferred solution
Let the company propose a solution

Transglobal Express Customer Care Review

The worst! All in all an organisation with a bad attitude towards customer service and information handling. I shall never ever use or recommend their service anymore.
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ID
#972436 Review #972436 is a subjective opinion of poster.
Service
Transglobal Express Customer Care
Reason of review
Poor customer service

DODGY SOUTH AFRICAN IMPORT TAX DEMAND

USED GLOBAL EXPRESS TO SEND A PARCEL CONTAINING SECOND HAND CHILDRENS SHOES AND CLOTHES TO BENEFIT THE KIDS IN A A POOR NATIVE SCHOOL IN SOUTH AFRICA RUN BY A CHARITY. I WAS SHOCKED TO RECEIVE AN IMPORT TAX DEMAND FOR $150 US EMAILED FROM THEIR DEPOT IN JOHANNESBURG. HAVING CONTACTED THE LOCAL CUSTOMS OFFICES BY PHONE FROM LONDON, IN ORDER TO EXPLAIN THAT THE CONTENTS OF THE PARCEL HAD NO VALUE, I WAS INFORMED THAT THE DEMAND IS NOT OFFICIAL BUT PROBABLY A RUSE TO EXTRACT A BRIBE. AND EXPLAINED THAT AN OFFICIAL DEMAND WOULD BE ISSUED IN RAND, NOT US $?? AM CURRENTLY TRYING TO TRACK DOWN SOMEBODY IN THE UK CUSTOMER SERVICE DEPT TO EXPLAIN WHAT IS GOING ON. HAVE HAD PROMISES TO INVESTIGATE AND RING ME BACK BUT AFTER A WEEK HAVE STILL NOT HEARD A THING. I DO NOT TRUST THIS COMPANY. AVOID
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ID
#960311 Review #960311 is a subjective opinion of poster.
Location
Birkenhead, England
Service
Transglobal Express Delivery Service
Pros
  • Seemed good value
  • Price
Cons
  • Dodgy extra demands for delivery at destination
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered

Awful service, worthless insurance

Transglobal Express - Awful service, worthless insurance
Transglobal Express - Awful service, worthless insurance
All the label information they provided was incorrect, the courier who collected my parcels told me that Transglobal Express are cheap, but ultimately awful. However, this isn't the worst of it. My parcel arrived beaten up with a 37cm cut through one of the boxes. Not only did some of my valuable items arrive broken, but the insurance I bought from Transglobal Express turned out to be completely worthless. Despite providing photo evidence and proof of the cost of the broken items, they refused to pay a penny. I feel doubly cheated and would never use them again. I wish I'd used a more reputable company, even if they are more expensive, my loss more than outweighs the cost.
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ID
#914825 Review #914825 is a subjective opinion of poster.
Service
Transglobal Express Delivery Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Empty promises and countless delays

I have used these guys twice and had big delays both times. The services they use with UPS would usually be guaranteed - for example UPS Express Saver - but as they buy space in wholesale from UPS it means the items they send are on low priority. The company itself makes absolutely no guarantees of service delivery. I have big delays on both consignments and when I emailed them they were quick to respond but didn't ever offer a solution: they usually just explained that there was a delay and they had no control over the speediness of the delivery. When it came to collections the driver usually missed a collection or came right at the end of his shift usually almost missing the collection altogether. I am still waiting for a consignment to move, which has been sat in Stansted for over 24 hours doing nothing. They attribute this to unforeseen circumstances; what it actually is in the words of UPS is a delay due to the late arrival of a UPS trailer. I can quite safely say this was not an unforeseen circumstance.
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ID
#858061 Review #858061 is a subjective opinion of poster.
Location
London, England
Service
Transglobal Express Delivery Service
Pros
  • Quick customer service response
Cons
  • Service delivery promise
Reason of review
Problem with delivery
Preferred solution
Full refund

Shameful and Deceitful

Terrible customer service and misinformation - I spoke to several customer service representatives, firstly I was given the wrong flight information. I had to call multiple times to inquire about the flight, and they said they had done us a favour for swallowing up the cost - whereas it was their fault to start off. Secondly, they told me and my husband completely different things. Thirdly, they got names wrong on the flight and addresses mixed up. And lastly, after speaking to several people at different times, they all failed to provide important information from me that was necessary for the luggage to get through customs - essential information that should have been presented to me clearly and explicitly. After calling them up to complain several times, explaining the situation - they refused to provide any compensation whatsoever - they didn't take any responsibility at all and the manager didn't even have the decency to come to the phone to speak to me, despite being extremely frustrated by this ordeal. Shameful behaviour, inadequate customer service and a total lack of understanding. I don't complain often but this has totally crossed the line.
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ID
#827759 Review #827759 is a subjective opinion of poster.
Service
Transglobal Express Customer Care
Reason of review
Poor customer service

My Parcel was damaged but does't reflect their so called high standards

Had a small table delivered from uk to us it was my aunts and she passed away and it meant a lot to me so i wanted it shipped home. They informed me that it got damaged. They have not informed me what kind of damage but they only said that even though i paid for insurance I wont get any claim for the damage. I tried tracking the parcel and it says that it is being returned to sender on 1 line and being delayed a day because they cant find the invoice. Talk about a screwed up company, and now they informed me they are shipping the table back to uk and i am in the us.(I guess they want to make sure it gets damaged some more)They told me that i wasn't suppose to ship the small end table because non flat parcels are not accepted but my thing is why did the driver pick it up and why was it sent from uk to us. I paid 84 pounds for nothing and i still don't have my small table. If you want to send anything that is valuable to you don't got thru this company.
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ID
#725789 Review #725789 is a subjective opinion of poster.
Location
Belton, Missouri
Reason of review
Damaged or defective

No refund for lost parcel

In 2009 I used their service (Transglobal Express UK) to move my books and other property (12 parcels) from the UK to Greece when I finished my studies. The parcels got lost, spread around different cities, and arrived about a month later, only after I contacted DHL (the carrier) to find out what had happened. One of the parcels never arrived and I filled in a compensation claim form through Transglobal Express to be forwarded to DHL. They never contacted me about my refund and instead they charged me extra money for overweight, even though I was careful to overestimate the actual weight of my parcels in order to avoid such additional costs (ironically the parcels that finally found their way to me weighed even less than the overall stated amount). When I asked them about my refund claim they wrote me that there was a discrepancy with DHL over the number of parcels which they were waiting to resolve and they would contact me later (it was already 5 months after my initial order). This never happened and I never received the due refund. Overall my loss was about 450GBP, not to mention the time and effort I wasted. I think the problem in the first place was that when I made the order through their website, I was erroneously advised to not print any labels to stick on the parcels, because my address details would be passed to DHL automatically. This apparently didn't happen and the DHL employee who came for the collection asked me to write the address on the parcels by hand, which for some reason was totally ignored and overwritten with new incorrect labels by DHL. This already means that the Tranglobal Express online ordering service is incorrectly configured. But what I couldn't imagine is that they would be so irresponsible and unconcerned about paying me compensation! I guess they relied on the fact that I was just a student and had just left the UK, so it would be inconvenient for me to sue them which was indeed true.
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1 comment
#609315

one of the worst parcel service provider in UK. They are robbing and cheating with customer, take payment, never deliver and never give refund as well.

completely a scam, fraud and a dodgy provider. so beware everybody to deal with this dodgy provider.

ID
#375358 Review #375358 is a subjective opinion of poster.
Location
Oxford, England
Loss
$700

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