Transak

User's recommendation: I am baffled by transack and their lack of response to solve an issue. They canceled my account when I have never completed a single transaction on their platform, web.com close my email accounts preventing me from responding to transacts code request. I was totally surprised that my account was being canceled but I've never had the opportunity to complete a single transaction. No explanation, no reasoning as to why or what I have done that would have caused transact to take these drastic measures. Any platform that would arbitrarily just delete an account without justification should be avoided at all cost. Imagine having hundreds of transactions and perhaps thousands of dollars involved in a platform and they cancel your account. The headaches and the amount of time that it would take to resolve something like that could take quite some time. With her lack of assistance and solving, perhaps simple issues, would be a great assistance and preventing mistakes in the future. But not knowing what you have done that would cause them to delete your account after repeatedly requesting an explanation is mind-boggling. As Society moves into the digital age and cryptocurrency replaces Fiat it will be a frustrating transition due to the mentality of these exchanges to not work through issues and solve problems that are cause perhaps by lack of understanding or simple mistakes. Transak should be a company that you want to consider avoiding.

User's recommendation: Look into how disputes are handled and how to contact a technical support agent