Tranquility Ponds Reviews

What"s going on with Tranquility....50% raise in process.....double charging my card cancelling service.....Be careful

Tranquility Ponds installed interactive waterfall ponds many years ago. Up until approximately 2017, service and maintenance was excellent and prompt.

Service requests over a period of the last 10 months for a leaking pump have been unanswered. Emails have been ignored, phones at their Sunset Road facility are unanswered even though they are maintaining hours of operation during the CoronaVirus crisis, and voice mails cannot be left due to a full voice mail box.

Tranquility Ponds responded to my service request with excellent and prompt service. Holly was great and communicated on a timely basis.

Had them do a service call . They charged me 150.00.

They set a date with tech, and no call back no show. Called back and rude lady on phone said tech never told her to go back. Asked forc owner and she said ill set another date .

Another no call no show . Call back and asked who i was talking to refuse to give me her name and said i had an attitude and hung up.

We purchased a pond from the store in Henderson, NV We also purchased our Koi Fish and Turtles there. We lost 4 fish within days of buying them, the salesman who sold us the Pond said he would give us replacement fish, we went to the store and the lady there would not honor what the salesman offered us and said there fish policy is 24 hours, we excepted that but then she sold us lilly pads for our pond knowing we had turtles 140 later we left the store and found out from an honest pond company the turtles would eat the lilly pads so we returned them and the sales lady was so rude we asked for the owner and she said she was the owner, we found out later that she was not the owner....We also needed our light in the pond fixed it quit working, same lady said if she sends out a service guy and if our light isn't broken she will charge us 139 .....This company will say and promise you anything to sell you something and then they don't honor there promises....Buyer beware of this company...

I went to Tranquility Ponds in Vancouver, WA to buy some patches for my leaking pond. I told the sales rep there (longish hair, glasses) that I had several gashes about 6 inches long in the liner.

He then went to a shelf and pulled off a kit for about $24 that contained various types of patches that were only 4 inches square. I repeated that my gashes were longer than 4 inches. Then he led me to the back where he showed me pond liner they could cut in widths of 1 foot and up and then this sticky tape. He gave me a cursory explanation on what to do and I followed up 3 times with questioning to fully understand what I should do, i.e., "just to clarify, I need to scrub and dry the existing liner, then place the sticky tape over the gash and then lay the cut pieces of new liner over the top of the tape with some overlap, right?" He nodded.

He rolled my sticky tape up (which later caused at least 6 inches of it to be wasted, as the sticky parts rolled into itself and couldn't be pulled apart). After $16 of materials, I was good to go. When I got home, I followed the procedure as he told me to do it, but when I laid the first piece of liner over the sticky tape, it didn't stick because it was too powdery. I then washed the liner, but the sticky tape I'd already laid down was ruined.

I later went back to the store to ask if they could replace the 6 inches of sticky tape and the guy said sure. I told him about the liner not sticking and how he hadn't told me to wash it first and he looked at me and said, "I thought that was common knowledge". Then he proceeded to write me a bill for the $3.50. I was astounded that they were going to charge me this paltry amount given the faulty advice and the fact he'd rolled the product the first time in such a way that part of it was wasted from the start.

I asked him to call the manager and after the 2 request, he did, reluctantly. The manager could not be reached. I asked him to have the manager call me. The manager did not.

For a small business that needs to thrive on their service (because their inflated prices certainly cannot compete with big box stores), I am flabbergasted.

I was planning on buying some koi from them once my pond has been patched, but their utter lack of common business sense makes me want everyone to know what a terrible business this is. The sales rep there also needs some training in customer service.