Not quite satisfied

3.0
We had your team here a few days ago to clean our pond. I must say that the pond water is quite clear now and all the muck was removed. However we feel that the rocks, all river rock, was not sufficiently power washed. Many are still black. I do hope we can get this rectified. We had used you guys once before and you did a great job.

User's recommendation: Be more critical when they are at your home.

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#2817021 Review #2817021 is a subjective opinion of poster.
Location
Henderson, Nevada
New Reviewer

Double charge

1.0
What"s going on with Tranquility....50% raise in process.....double charging my card cancelling service.....Be careful
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#1990363 Review #1990363 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Apology
New Reviewer

Excellent Follow-Up

Tranquility Ponds responded to my service request with excellent and prompt service. Holly was great and communicated on a timely basis.

User's recommendation: Recommend Tranquility Ponds.

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#1941808 Review #1941808 is a subjective opinion of poster.
New Reviewer

Inconsistent level of customer service. Lack of response to repeated requests for a service call