Dieter S Ljp

Product information

I simply want to find out whether I can heat on high for short period on my heat induction stove top in order to boil water or distort things in the frying pan without damaging the pan. I purchased the Tramontina 80116/249DS try ply clad cookware
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Preferred solution: Simply getting an email response of Customer Service to answer my question

Anonymous
map-marker Sedalia, Missouri

Item missing from recent purchase

Problem is fixed a customer service representative name Simone helped me with the missing items. She was very helpful
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Donzaleigh F

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Verified Reviewer

Dissatisfied with customer service

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I have been calling customer service since Saturday. I assume they were closed and left my voicemail as instructed. The recording said I would get an answer in 24 hrs, I think but here we are four days later still no response. Also the voice mail says you can continue to hold and someone will be right with you but the phone hangs up.
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Preferred solution: I need to return and swap cookware for another color

Odessa B Uiy

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Verified Reviewer
| map-marker Pontevedra, Galicia

Replacement 24cm

Inquiring about purchasing 2 lids fo 24cm and 20cm pots these items was given through a disabled veterans program but neither has a lid I would appreciate your kindness I would like to know how I can obtain the lids for these two pots thanks
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Pros:
  • Great pots
Cons:
  • Need the lids

Preferred solution: The lids for the pots

User's recommendation: Ok

Edwina C Siz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Sugar Land, Texas

No one ever answers the phone very poor customer service I have ever had

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Tramontina Store - No one ever answers the phone very poor customer service I have ever had
I have tried contacting the company by phone for 3 days no one answered the phone Ive left messages no response I advise nobody to order from this company.
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Loss:
$15
Pros:
  • Looks nice
Cons:
  • Pots are to small to cook for a family

Preferred solution: Full refund

User's recommendation: Don’t buy from this company

Anonymous
map-marker Atlanta, Georgia

Replacement 24cm

I dont really have a complaint this is a request my fiancé is a disabled veteran and he was given by donations two pots without lids and I reached out to say can you please send him lids for his pots
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Anonymous
map-marker Cordova, Maryland

The company responded but never followed thru on sending a replacement pan under warranty

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The company responded but never followed thru on sending a replacement pan under warranty. They said they were out of stock and have not responded to any recent emails.
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User's recommendation: pan stains very easily

leroy s Zrx

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Verified Reviewer
| map-marker Espanola, New Mexico

The non'stick profeesional pans

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I bought five different size pans made tramontina they all are searched up pretty bad. Of course, that happens to non-stick pans, but this happened in less than a year. I spent a little extra money for their professional series hoping they would last a little longer than most. What should I do with all these pans with scrapes all cover them?
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User's recommendation: buy another brand not Tramontina

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