Trains Magazine Reviews
Trains Magazine Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trains Magazine has a 1.3 star rating from 1 review; consumers report dissatisfaction with customer service, billing, and limited product diversity, and describe the price level as high.
Key Takeaways for Future Customers
- Read Trains Magazine reviews and verify subscription billing policies before subscribing.
- Expect to pursue cancellations actively and request a human representative for help.
Negative Feedback / Risk Areas
- Recurring billing attempts after cancellation and slow subscription processing are frequent customer complaints.
- Automated phone loops and poor customer service response create refund and support risks.
Positive Feedback
Reviewers express loyalty to the magazine content despite service and subscription issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trains Magazine has a 1.3 star rating from 1 review; consumers report dissatisfaction with customer service, billing, and limited product diversity, and describe the price level as high.
Key Takeaways for Future Customers
- Read Trains Magazine reviews and verify subscription billing policies before subscribing.
- Expect to pursue cancellations actively and request a human representative for help.
Negative Feedback / Risk Areas
- Recurring billing attempts after cancellation and slow subscription processing are frequent customer complaints.
- Automated phone loops and poor customer service response create refund and support risks.
Positive Feedback
Reviewers express loyalty to the magazine content despite service and subscription issues.
Birmingham, Alabama
Resolved: Renewal check not cashed
Since the magazine was sold to Firecrown, my experience has been terrible. I can't reach any person by phone at the magazine and no one returns my emails.
I mailed a renewal check to Firecrown on Nov.
6, but it hasn't come back through my bank. Awful customer service!
Got taped recording transferring me to a rep, which led to another recording telling me a rep was not available and to call back later. Absolutely *** way to treat a customer.
User's recommendation: Find a human to speak to.
Gilbert, Arizona
To cancel my subscription
Just to much money. Please have your billing stop trying to get payment on my credit card. The cc has been notified not pay.
No contact at all
Very Poor
I canceled the prescription some time ago and you all have been trying to charge my credit card. I want it stopped.
Tampa, Florida
My new subscription never was processed. After months of calls and and e-mails, they said I never ordered a new subscription. I love this magazine, and if it wasn’t for that fact, I would have never r
Am waiting for my first issue on my two year subscription. We will see how long it takes to receive it.
User's recommendation: Pay attention to your customers! Help them, don’t leave them hanging.
Tampa, Florida
Subscription-
Evidently, my subscription to the magazine was never renewed. Took from March 2024 to get the problem resolved.
Companies Similar to Trains Magazine
Bachmann Trains
“Very helpful experience and solved my problem. The agent was willing to assist me in finding the correct...“
TrainWorld
Model Train Stuff
Atlanta Magazine
“I need to talk to an agent regarding the magazine I'm receiving. I have to know who authorized this...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation