TrainPal
TrainPal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrainPal 1.9 star rating based on 5 customer reviews. Consumers are mostly dissatisfied; rating distribution shows 80% unfavorable and 20% positive.
Key Takeaways for Future Customers
- TrainPal reviews note tickets can be a little cheaper and there are no added booking fees.
- Expect potential refund delays and persistent customer service issues when seeking help.
- App and website problems can block access to emails, railcards and saved card details.
Negative Feedback / Risk Areas
- Frequent customer complaints about tickets not arriving and needing refunds.
- Billing problems include duplicate Railcard charges and card declines.
- Difficulty contacting support and poor verification flows reported.
Positive Feedback
Users report quick booking and slightly lower prices than Trainline with no extra booking charges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrainPal 1.9 star rating based on 5 customer reviews. Consumers are mostly dissatisfied; rating distribution shows 80% unfavorable and 20% positive.
Key Takeaways for Future Customers
- TrainPal reviews note tickets can be a little cheaper and there are no added booking fees.
- Expect potential refund delays and persistent customer service issues when seeking help.
- App and website problems can block access to emails, railcards and saved card details.
Negative Feedback / Risk Areas
- Frequent customer complaints about tickets not arriving and needing refunds.
- Billing problems include duplicate Railcard charges and card declines.
- Difficulty contacting support and poor verification flows reported.
Positive Feedback
Users report quick booking and slightly lower prices than Trainline with no extra booking charges.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plymouth, Plymouth
There was an industrial strike so...
- - Train cancelled due to industrial strike on the Birmingham–Cannock route.
- - Tickets were sold despite the strike, seeking apology and a £7 refund.
There was an industrial strike, so therefore my train was cancelled. I was coming back from holiday and was going to get the train from Birmingham International to Cannock.
However, upon arrival, I saw that my train was cancelled.
You still sold me the tickets knowing there was an industrial strike. I would greatly appreciate an apology and a full refund of £7.
- Quick easy
- No insurance if train is delayed or never arrives
Preferred solution: Full refund
User's recommendation: don't book with them just get your ticket directly from the ticket office
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southwark, Southwark
Hello Good afternoon I’m Mathew I...
Stop using TrainPal if they can’t find sollution to customers problem
It’s been good but I need my railway card to be changed to 16-25 so I can use my rail way card because am a student . And I almost got ticket today cos I didn’t know it was two together .
Hello, good afternoon. I'm Mathew.
I bought a railway card from Trainpal, and I mistakenly bought two together instead of buying 16-25. Please, how can I change it to 16-25?
Thank you. I will be waiting to hear back from you guys as soon as possible.
Preferred solution: Change back to 16-25 please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brechin, Angus
Refund
Requested a refund and email said I would receive it in up to 10 days. So far nothing!!
Tickets were bought on October 22nd 2025
Still had no contact from Trainline?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Dissatisfaction with customer service
- - Printed ticket as proof, but my email isn't recognised.
- - Verification codes go to the booking email but are met with 'not recognised'.
Company fixed the issue and I have been provided with full refund. But only after you got involved. 1.If you can contact them, demand a phone line/customer service line..a human to speak to.2.Failing that ask you-pissed consumer to get involved.
Having booked a ticket, printed it off-so I have all the proof...I cannot submit the evidence because they do not recognise my e-mail address...they keep sending a verification code to the e-mail address I used to book the tickets with only for the response to say 'not recognised' !!! On trying their FAQ...it's an issue not on the list...so I try to call them only to find no number...so now I'm on an eternal loop...I can't e-mail them because they don't recognise it...but...but...i can book tickets using the same e-mail address.
- There are no charges added on to ticket price when booking
- Thee are no humans to speak to help with issues
Preferred solution: Full refund
User's recommendation: book tickets with a human, at the station wherever possible.
Heybridge, England
Charged twice for the Railcard
I had purchased Railcard voucher, when I was redeeming it, it told me to put my Bank details in. After I put it in, it showed I have two Railcards.
I obviously been charged again.
This is really frustrating.
The policy says the Railcard is non refundable.
What systems is this???
I want to make a complain
- - I need a refund for 35.80 pounds paid onboard.
- - Staff at Stevenage directed me to board due to network issues; online refund failed.
I really feel sad, and lost my hard earn money so I need a refund tried getting it done online but couldn't. I was directed by a staff at the train station at stevenage to board the available train due to network issues and lots of cancellations which I did only to be asked to pay for the journey onboard, which I paid 35.80 pounds. Need a refund.
User's recommendation: Good
Brent, Brent
Trainpal is impossible to contact.
- - App claims I can change a journey day but charges for a new journey.
- - I can't contact support; tickets have had wrong dates and I will switch services.
I have no means of changing a ticket journey day despite the app stating I can. It simply charges me for a whole new journey.
I cannot contact them for help. I have used them a lot and this is not the first time I have had issues with wrong dates in tickets.
I shall find another service and definitely not recommend this company. I don't particularly appreciate being told 'well done either.
User's recommendation: Do not use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund because my ticket didn’t come through when it said I would receive it by email or on the app
- - Refund £51.20 for July 22; no confirmation email; bank proof sent.
- - Emailed Trainpal with proof; no reply; bought Trainline ticket.
Hey,
I bought a ticket/open return on the 22nd of July, and the money came out of my bank. It said I would get an email, but I have not received one. It said that I could get my money back. I would really like a refund because I did pay £51.20 for the ticket.
I have used Trainpal lots of times, so it does have my email address.
I had to buy another ticket from Trainline, which was annoying, if I am being honest.
I sent you an email about this a few days ago, but no one has gotten back to me. I have proof that it came out of my bank account because I have screenshots that I sent in the email.
Please can you help.
Kind regards,
Freya
- Tickets are a little bit cheaper than trainline
- Take your money and the ticket does not come through
- Sometimes does not save email address or card details
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't book a ticket
I have been trying to book a train all day and keeps declining my card. I have tried all of my cards. Please help?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to see/ access/ use my 3yr Senior Railcard on my laptop today 4.4.25, bought 1.3.25. No help that works, no recourse from Trip Air Ticketing (UK) Limited who were paid. Angry!
- - Customer says Trainpal took their money and blocks access.
- - They want accessible, effective, timely help, not a digital runaround.
I've given up.
Having taken my money, i can't get past Trainpal's digital walls!
My efforts to access their help leave me absolutely angry and frustrated.
Trainpal should provide accessible, effective, timely help - not a digital runaround.
Preferred solution: Help, an apology and compensation.
User's recommendation: Do NOT use Trainpal unless you'll never need help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerError in my outward booking date
- - Booking: London to Edinburgh for 2 adults and 1 child
- - Dates: outbound 20/02/25, inbound 20/02/25; intended outbound 16/02/25; ID:113473****504715.
On 05/02/25, I booked a train ticket from London to Edinburgh for two adults and one child. The outbound date was 20/02/25, and the inbound date was also 20/02/25.
This was a mistake on my part. The intended date of travel is 16/02/25 and return on 20/02/25. On this date, there is a 10-minute difference between arrival and departure. Based on the aforementioned, can you please amend the travel dates to reflect 16/02/25 (outbound) and 20/02/25 (inbound)?
I would appreciate your earliest response for me and my family to have an exceptional travel experience with your service. My booking ID: 113473****504715.
Preferred solution: Full refund
User's recommendation: Trainpal would have asked me to pay a certain amount of money and make the correction to my ticket rather than making me buy a fresh ticket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to buy railcard
- - Two credit cards and a debit were refused.
- - PayPal was refused before entering details.
- - The site asks for photos and selfies for ID.
2 credit cards refused, 1 debit card refused. Paypal refused before I even put my details in.
Site seems only to be interested in access to my photos. Site seems unhappy being restricted to my selfie for ID purposes.
Unhelpful advice restricted to "try a different payment method" when there is clearly a problem with their systems. Of course there is no phone number to speak to a human.
Computer gives crap customer service. Avoid!!
- Too interested in access to my photos
- Unable to process multiple paynent methods
Preferred solution: Apology
User's recommendation: Sign up to Train line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNit the best company to travel with
- - Return leg arrived back in Habrough at 22:40 instead of 17:25.
- - Spent an hour on the train outside Piccadilly.
- - Refund request denied.
No contact from them whatsoever.
My partner and I travelled from Habrough to Nanchester Piccadilly last Saturday 2/11/24. Whilst the outward journey was ok, things went wrong on the return leg.
Should have arrived back to Habrough at 17.25 I stead it was 22.40. Spent an hour on the train sat outside Piccadilly for an hour before being returned to Manchester.
Tried to claim back some money from the train operator, but they point blank refused.
Not a happy customer.
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDevo modificare dei biglietti
Devo modificare dei biglietti perché ho invertito le stazioni di partenza e non so come si fa. Se potete contattarmi.
Preferred solution: Una modifica della stazione di partenza
Woodford, Redbridge
Why do I have to input my debit card details every time I buy a ticket
Why doesn't the app remember my debit card details when I buy a ticket I have to input them every time I purchase a ticket this is time consuming and has caused me to miss trains
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy ticket details please
- - I bought a return Frankfurt-Paris ticket but have not received any emails.
- - Please send the ticket to mamida77@***.com promptly.
Hello,
i bought a ticket Frankfurt to Paris and it was a return ticket but uptill now i have not received any emails from you. Please send me the ticket .mamida77@***.com
It would be appreciated if my request is granted on time.
Yours sincierly
IDA LIPPEK FIDICEK.
Preferred solution: my ticket sent to me
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