Trailforks
Trailforks Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trailforks has 1.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Love it all, Maps, Trail access.
Cons: Buggy app, Cannot get in touch with customer service, Interface.Recent recommendations regarding this business are as follows: "Call someone back", "none.", "Keep in mind trailforks doesn’t give you advanced warning that they are about to deduct annual fee and calling their number is useless", "Better App and not deceptive app UI to Pro page for customers who already have Pro", "Only use free app".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trailforks has 1.2 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Love it all, Maps, Trail access.
Cons: Buggy app, Cannot get in touch with customer service, Interface.Recent recommendations regarding this business are as follows: "Call someone back", "none.", "Keep in mind trailforks doesn’t give you advanced warning that they are about to deduct annual fee and calling their number is useless", "Better App and not deceptive app UI to Pro page for customers who already have Pro", "Only use free app".
Most users ask Trailforks for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Millgrove, Ontario
Fraud
Subscription was cancelled however funds removed from account. Phone calls to resolve. This were unsuccessful as the system indicated it was always busy.
Surrey, British Columbia
Selecting bike parks to plan a ride
I'd like to talk to someone to help with the trailforks app. When I click on bike park it doesn't open to show a detailed description like it used to and does on my iphone.
So its hard to plan a trip
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed very bad customer service help
No help whatsoever, very bad service. They just send you to someone who wants you to pay for Jhelum. This is nonsense.
Preferred solution: Deliver product or service ordered
User's recommendation: Call someone back
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North Vancouver, British Columbia
Subscription double up
Message states can hlp right now. Suggested going to website.
Request was sent a week ago from website. No response
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble payment
I knew I paid for Pro $53. I was out on a trail and looked up a route.
The app had logged me out, and I could not see the route unless I paid for Pro. So, I thought clicking Pro would re-log me in. But no, I paid again and started a new account through Apple. So, in one month, I have paid $106 and have two accounts.
Customer service will not email back with any info. Guys, you can do better, can't you, both with customer care and not having an app that logs you out all the time and deceptively takes you to a page to pay for Pro every time you are logged out.
Does anyone want to start a class-action lawsuit with Outside? Let me know.
- Trail access
- Buggy app
Preferred solution: Full refund
User's recommendation: Better App and not deceptive app UI to Pro page for customers who already have Pro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer$89.00 was deducted from my bank credit card so I closed my trailforks account.I want my money back but I can’t get through to a real person!
I thought that before an annual fee was placed on my credit card, I would be notified in advance so I could make a decision to keep the Trailforks app or not. I was not notified at all! My name is Marlin Browning and I would like to have this annual fee refunded to my bank account.
- Cannot get in touch with customer service
Preferred solution: Full refund
User's recommendation: Keep in mind trailforks doesn’t give you advanced warning that they are about to deduct annual fee and calling their number is useless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp lost all my rides
The text worked well for a few months and now it has quit. I lost all my recorded rides and hikes.
There is absolutely no help or support. I wish I could get my money back!
- Worked for 2 months
- Lost all my saved information
Preferred solution: Full refund
User's recommendation: none.
Unresolved issue with billing and map items, so far impossible to contact by phone they simply tell they are too busy and you can contact them through their website which will give you menu of specifi
I paid twice for a service they have not responded to me about yet. So, please check my account and tell me why I paid two times.
Preferred solution: I would like to talk someone so they can't explain to me about my account charges.
App isn't working and i bought it 2x
The app bugged out out of nowhere wouldnt let me search , sign in or even delete it originally. Then it did , i rebought it and its so messed up . Please help I dont even really care that I just paid for a year twice but I need the app to work help
Paid for yearly subscription, I've been canceled prematurely
No the issue was not resolved. The app doesn't have anyone to contact. I paid for a full year of Trailforks and got less than 6 months of service, the app believes I am on the trial period instead of the "pro" service
I paid for yearly subscription and was put on trial period instead, I can't reach anyone to fix my problem. Can some please call 505-507-**** so I can get this resolved.
- Love it all
- No way to contact to resolve my problem
Preferred solution: To get what I paid for
Unable to cancel
Its impossible to cancel subscription they have made it so that you cant cancel get discouraged and keep subscribing every year because of frustration
Preferred solution: Cancel account
Update credit card
Not easy to reach a person. Not easy to update credit card. Blah blah blah blah blah blah blah blah blah
- Maps
- Interface
Preferred solution: Update CC
PRO subscription
PRO stopped working no auto reset worked No available contact at Trailforks after multiple tries xxxxx
Preferred solution: PRO subscription to work
Boston, Massachusetts
Terrible customer service
PRO app locked up when reloaded PRO subscription not recognized tired menu click to fix didnt fix. Tried numerous times to contact customer service no reply no answers to calls. On the road trying to use app this is ruining trip experience
User's recommendation: Only use free app
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their email support is great https://***/hc/en-us