Yon O

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Verified Reviewer

Levi sales associate

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Levi the sales manager at Redmond Oregon trailers plus. Internationally lied to me directly had me pull a credit report for a trailer that wasn't in inventory. Bait and switch and FRAUD
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Cons:
  • Untruthful

Preferred solution: Buy a trailer

Luis S Ryq

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Verified Reviewer
| map-marker Orlando, Florida

No quality control

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I bought this FEB 16 2024, it has been sitting scared to load any weight Bad craftsmanship and product quality; they want to take no responsibility. The trailer is a jigsaw puzzle waiting for a wreck... I fear for my life to load it with anything and after showing all the pictures below. They want me to bring it to the manager that let this unit go out in the first place. I guess so they can practice learning how to assemble. How about sending it back to the factory and returning my money? 70 Veteran Senior abuse...
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Loss:
$5300
Cons:
  • Dangerous craftmanship issues

Preferred solution: Full refund

User's recommendation: LET THE PHOTOS BELOW MAKEUP YOUR MIND

Nicholas K Tsj

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Verified Reviewer
| map-marker Ellensburg, Washington

Brand new trailer less the 100 miles blows *** tire

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TrailersPlus - Brand new trailer less the 100 miles blows *** tire
So trailers plus in Pendleton got in touch with me and they took care of everything. It took a few days and new trailer fender already there. They cleaned up my rust spots and fixed some welds from the store in Tacoma. They also explained things to me and didnt bs me. Just shot me straight.
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User's recommendation: Josh at trailers plus Pendleton is the one to see. Well anyone at that location. They are all great

Gibran Cug

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fairfield, California

In complete fabrication on trailer

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90% of the welds and steel on the floor frame were bare metal. A 16 foot row of steel floor support channels were not installed. Outside seems were not sealed allowing water to soak into wood flooring and walls.
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User's recommendation: Inspect the undercarriage to ensure there is no bare metal or open seams that can cause water damage. The rear bumper is weak that supports the hinges for the cargo trailer ramp. If you happen to drag the rear of the trailer, you will rip the whole back off. I installed heavy duty angle iron to support the ramp, hinges, and bumper. also, be aware that all of the cargo trailer steel structure is bare metal not painted.

Anonymous
map-marker South Jordan, Utah

I gave you my new owner review of course no response. Quality checks nonexistent paint omg horrible. 3 hours to purchase with cash rediculous. Yet no response I'll be buying 5 more this year not yours

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Read listen respond or dont. Dale William's. 801 597 ****. 100 symbols 100 symbols 100 symbols. 100 symbols 100 symbols fricking idiotsthats 150 symbols
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User's recommendation: Look elsewhere my 6 year old can paint better. Design needs help ramps in back make horrible clearance. Yet they want a review but dont respond hmm

Doug W Jdp

Don't stand by there trailers

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I have a trailer accident went out and it's a first time it I took the trailer out and they will not fix it in Medford and it's only 6 months old
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Loss:
$4000
Cons:
  • Warranty sucks

Preferred solution: My trailer fixed cant tow it so your to cheep to do the work or pock it up warranty sucks

User's recommendation: Stay far far away from trailers plus

Jennifer B Ugo
map-marker Kingman, Arizona

Purchased most expensive trailer they sell, then their staff sold me used damaged items and damaged the walls inside and refuse to resolve.

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Updated by user Dec 03, 2019

I received an email asking for an updated on this, has Trailers Plus worked to resolve this with me... *** NO!!!!!

They've ignored multiple emails and contacts. They have ignored all attempts to resolve and they should rot in *** never again will they get a penny of my money and my next step is sueing them in small claims court for the entire cost of the damaged trailer.

Original review Nov 03, 2019
After sale service is non existent, drilled holes in side wall of trailer, installed used and damaged items. Refused to resolve. I purchased the most expensive trailer they sell (the 25' ATV/Snowmobile enclosed trailer), paid $1,300.00 for optional e-track system. The installers drilled numerous holes in the side of my trailer in some sorry and failed attempt to find a metal stud, pulled out the stripped bolts and left NUMEROUS gaping holes in all the wall panels, installed used components that are covered in scratches and huge gashes in the metal.. a complete farce. My mistake was thinking that the best place to get work done on this trailer was at the Kingman Trailers Plus... it will NEVER go there for service or repairs. They destroyed the inside of this trailer and refuse to do anything about it. Numerous calls and emails and they refuse to deal with this damage or work with me, let this be a lesson to you, Trailers Plus (in my opinion/experience) both Kingman and Corporate (based on conversations I've had with Saber (snicodemus@***.com) do NOT stand behind their work and could care less about any damage they do to your items. They also let me leave with no emergency trailer brakes, I told them the on board battery was defective and they refused to replace it, instead said they'd give me some off the bill which I never saw taken off the bill but is that even legal or safe for others on the road, seems pretty unethical to me. I ended up having to buy my own battery off Amazon to replace the one they refused to replace, thank god I didn't have a break away on the way home. PS: This is a real shame, as I just purchased a new Kubota and need a HEAVY duty trailer for it, but you can be damn sure I won't be buying a Trailers Plus trailer for it, not after this fiasco.... oh and a month later, they're still failing to deal with this and it appears I'll be taking them to small claims court.
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Loss:
$1200
Cons:
  • Customer service ignores all your calls
  • Corporate ignores you even after sending photos
  • Damage your trailer when they install
Reason of review:
Damaged or defective

Preferred solution: Full refund

David W Loh
map-marker Fort Collins, Colorado

TrailersPlus Fort Collins

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I spotted a trailer at this location so I stopped by while I was on lunch break May 3,2018 spoke with the sales Manager about price since I was at lunch and could not stay any longer he said for me to go on the on the website and reserve this trailer for 7 days and his manager might can give me a better price. I then called him and asked for a invoice and or what we agreed on in writing he did send me that , so I then sent him another email asking what would it take to pick it up the same day or the next what time did he need. He did not answer that email and I also notice he did not include the $50.00 deposit. So I called left a message twice he did not return my call when I got off around 3:00 pm I went by to talk to him about the deposit he wanted to explain the discounts he gave me and that should do it , very rude towards me I asked for my refund he did that, I parked across the street and seen a couple that was in there at that time drive off with the trailer I had put on reserve and today on the web it still showed reserve I printed it out . You can deal with him if you like this is poor,unprofessional. dishonest Manager . I was very surprised,and very disappointed in the handling of business. I did purchase one right across the street soon as I left from there . NO GOOD!!!
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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