Lousy customer service for log in issues

I have contacted Trading Places 4 times about log in issue. Each time supposedly they fixed it. HA HA NOT!!!
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ID
#2509354 Review #2509354 is a subjective opinion of poster.
Location
Sarasota, Florida

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New Reviewer

NOBODY IS ANSWERING THE PHONE ON FRIDAY . WHAT IS THE PROBLEM

I WOULD LIKE TO GET HELP ON MY TIMESHARES.
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ID
#2176880 Review #2176880 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Cancellation adjustments due to coronavirus

My name is Janice Tavares and my customer number is 305334. I have reservations for 2 wks in Hawaii in May 2020. The newest cancellation adjustments are very customer unfriendly. TPI might think they are so generous in waiving the cancellation fee and giving a bonus week which unfortunately ends on 12/31/20 and has other booking restrictions, but that is a terrible response to the current virus situation. For one thing, I have been given 1 or 2 bonus weeks and I have used one several year ago. They are worth squat to me. What's important to me is getting my two weeks back. Seems the only way I can do that is to pay the $100 regular cancellation fee which would amount to $200 in our case. We had a reservation in New Orleans with Wyndham and they waived the fees and gave us our points back to use in 2021. THAT IS REAL CUSTOMER SERVICE SHOWN TO THEIR OWNERS. TPI is a subsidiary of VRI so the latter should make current cancellation adjustments that doesn't penalize their owners. GIVE US OUR TWO WEEKS BACK WITHOUT HAVNG TO PAY A CANCELLATION FEE. The current situation due to the virus is unique and businesses need to show caring for their customers and clients.

User's recommendation: don't deposit with TPI. They don't care about you.

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ID
#1860102 Review #1860102 is a subjective opinion of poster.
Service
Trading Places International Customer Care
Preferred solution
RETURN MY WEEKS WITH NO CANCELLATION FEE

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New Reviewer

Hotel Horrors

We checked into Desert Breezes Resort for a romantic weekend. I had called the resort 3 times to request a 1st floor room because my girlfriend was disabled. They said that they didn't have to comply with the American with Disabilities Act even though they were renting these units to the public. During our stay there, because of the accommodations we were given my girlfriend was injured and we had to leave early so she could make an appointment and see her physician for pain medication. You would think that the resort and its management company Trading Places International would be responsive to the injuries caused on their premises but they said they would not provide any insurance information unless I wanted to sue them. This company is not Senior Friendly.
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ID
#571974 Review #571974 is a subjective opinion of poster.
Location
Palm Desert, California
Cons
  • Outdated furnishings
  • Violation of ada
  • Dishonest management
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Return all my funds and submit claim for my girlfriend's injury on the company's property

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