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Verified Reviewer
New Reviewer

TRYING FOR 4 DAYS TO GET A HUMAN!!!

Yes, I lost of my signin info during a move, STILL I am trying to contact customer service to resolve. The phone they tell you 15-20 minutes, but you end up waiting for an hour without a response. In my situation I have to call, not even a chat option. I'll be closing my account! Imagine if you had big bucks on the line!

User's recommendation: tread lightly friends1.

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ID
#3246317 Review #3246317 is a subjective opinion of poster.
Location
Lawrence Township, New Jersey
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Support for TS problems

Problem # 1 tried to use Chat, discovered i was 101 in a queue - bailed out of that. Problem #2 Have ver, 9.5 installed, attempted to install 10.0; it appeared to install but I discovered that it didn't install, 9.5 was still active. Problem #3 When I tried to use 9.5 and entered a symbol it did nothing and all my saved symbols were gone. So at present TS is useless. Problem #4 attempted to use the Call appointment support function but kept getting . msg that the service was not available. If you can call, email me with expected call time window. Not a pissed customer but I'm getting there. Ed
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ID
#2430550 Review #2430550 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Margin call

I had to call about 5 times before someone could determine how to rectify my quarry. Its comforting that I now know at least one representative is there that can answer questions posed.

User's recommendation: Keep calling until someone understanda your delicate matter. Eventually you will get the correct representative to assist.

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ID
#2222653 Review #2222653 is a subjective opinion of poster.
Location
Plainfield, New Jersey

Margin call

They had to manually lift the margin call
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ID
#2209465 Review #2209465 is a subjective opinion of poster.
Location
Plainfield, New Jersey

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New Reviewer

Difficulty opening new account, and communicating with TradeStation in general.