Howie W Dys

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Verified Reviewer

Horrible customer service

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Been trying to return a damaged product after it arrived weeks later and blowing me off.They keep lying about waiting for manager to approve.Total bs
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Loss:
$250
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Stay away

Anonymous

Incorrect delivery date

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I ordered 2 products from Trademark Hardware. Only 1 came in on time as promised. After writing the company, I was told the product that wasn’t delivered, a bottom weatherstrip was in production and was another 10 days out. Now I have to wait another 10 days to deliver this to my client and that means 10 more days before I get paid. There’s a disclaimer that says items may be shipped separately, and I understand a day or two over in this case, but not 10 days. Don’t take their word on expected delivery. This is no way to do business. How could you possibly plan out a job in a reasonable amount of time with this nonsense?
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Thomas F Azg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Apache Junction, Arizona

False Advertising

Trademark Hardware - False Advertising
Trademark Hardware - False Advertising - Image 2
Trademark Hardware - False Advertising - Image 3
Photo is not even close to the product you will receive. I wanted a very clean threshold that would look nice in my entry ways. This is garbage and received all damaged items. I emailed them and requested a full refund and a return shipper, it was ignored, they just sent me another shipment of the same junk. They said they were going to ship another set and I tried to stop it, they ignored my email. I have emailed them many times after receiving the second set and there is not response. NO customer service at all. Damaged finish, hole punched are very poor 1st photo is from their website tmhardware.com. 2nd & 3rd are what I received, the overall damage is hard to see, but just not a well manufactured threshold for a main entry way and not even close to their photo. They are just junk!
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Loss:
$96
Cons:
  • Holes are press punched and done poorly at that
  • All items received were damaged
  • Gouged deep scratches odd circle marks
Reason of review:
Bad quality

Preferred solution: Full refund

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