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Trademark Collection by Wyndham

Trademark Collection by Wyndham

www.wyndhamhotels.com
What is your customer experience with Trademark Collection by Wyndham?

Trademark Collection by Wyndham Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Trademark Collection by Wyndham reviews show a 2.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendation was "I wouldn't recommend". Reviewers value diversity of products and the website, but cite poor customer service, problems with exchange, refund and cancellation policy, and note a high price level.

Key Takeaways for Future Customers

  • Expect limited satisfaction based on the single review; check multiple Trademark Collection by Wyndham reviews before booking.
  • Confirm billing and payment details when booking through third parties to avoid duplicate charges.

Negative Feedback / Risk Areas

  • Customer complaints about being charged despite third-party payment and lack of response to refund requests.
  • Reports of broken room amenities like blackout curtains and missing items not handled by lost-and-found.

Positive Feedback

Reviewers appreciate the brand's diversity of services and website experience, though membership or loyalty benefits are not mentioned in the review.

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Yosmery C

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Verified Reviewer

Horrible customer service

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AI Highlights
  • - Stayed at collections villas; prepaid via a third party, but charged again.
  • - Pillow left by my son; there has been no reply about the missing item.

I stayed in their collections villas for a weekend with my family and I had already paid through a third party, but they still went ahead and charged me apart from that. Their rooms blackout curtains were broken and missing.

My son left his sexual therapeutic pillow in the hotel and the maids didn't claim it to the lost and found; they are thieves. I never got a reply back for my regards missing Item.

Loss:
$120

Preferred solution: Let the company propose a solution

User's recommendation: I wouldn’t recommend

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