Marie C Swm

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Hotel Cancelled our room last minute

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WE had booked 2 nights through hotels.com, Trade Winds Inn called to tell me they cancelled my room but they had different room available for more money. They had people who were looking for last minute rooms to go to festival so they could charge more money. WE had to scramble to find a hotel last minute that is half hour drive. This is not how they should treat people. should treat p
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Preferred solution: Deliver product or service ordered

User's recommendation: If you book with them you may not have a room when you get there.

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