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Tracey Road Equipment

Tracey Road Equipment

www.traceyroad.com
What is your customer experience with Tracey Road Equipment?

Tracey Road Equipment Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Tracey Road Equipment has a 1.0 star rating from 1 review and overall sentiment is negative; consumers report dissatisfaction with service, pricing, and business practices.

Positive Feedback

There are no positive points in the available review; the single reviewer warns others to avoid the company.

Negative Feedback / Risk Areas

  • Faulty repair leading to major engine damage and high repair bills as cited in Tracey Road Equipment reviews.
  • Refusal to accept responsibility and poor customer service creating unresolved Tracey Road Equipment customer complaints.
  • Perceived high price level and problematic business practices affecting billing and dispute resolution.

Key Takeaways for Future Customers

  • Read Tracey Road Equipment reviews and customer complaints before buying or using repair services.
  • Obtain independent inspections, clear warranty terms, and documented billing protections.
  • Consider alternatives if risk of costly disputes or inadequate customer service is a concern.
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Media from reviews

Tracey Road Equipment - Faulty Repair and bad business practices!
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Verified Reviewer
| map-marker Colonie, New York

Faulty Repair and bad business practices!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Movin Forward says Tracey Road Equipment repair damaged engine.
  • - Repair bill over 15k; truck repossessed; business damages in hundreds of thousands.
Tracey Road Equipment - Faulty Repair and bad business practices!
Updated by user Apr 19, 2024

No movement or resolution as of yet

Original review updated Apr 12, 2024
This company shouldnt even be rated a 1 but a 0, Movin Forward Logistics purchased a commercial vehicle that had a prior repair done through Tracey Road Equipment, this repair failed and caused major damage to the engine of the vehicle, the manufacturer deemed it a technician error but Tracey has refused to take responsibility for their negligence, the repair bill alone was over 15k, it has dragged on so long that the truck has been taken by the finance company due to nonpayment of the repair and damages to our business is adding up in the hundreds of thousands of dollars due to this. Putting our company on the brink of bankruptcy and closing our doors.

How do these big companies get away this? I have contacted the BBB, DMV, DOS Consumer Protection agency, FTC and the Attorney Generals office with no resolution. We are a very small female owned trucking company and we are being discriminated against! It has been shown by Tracey Roads CEO Jerry Tracey and his board of directors that they are blocking a resolution with no reason behind it other than clarification from the manufacturer which they have had for 2 months now.

it was his technician that did not do the repair properly and when your affiliation deems you responsible how do you just do nothing about it? These big shops make millions of dollars a year and have insurance to cover these expenses, why is doing the right thing by hard working people obsolete these days?
Loss:
$200000
Cons:
  • Bad business practices they dont care about their customers

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY! VERY BAD BUSINESS PRACTICES

View full review

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