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TR Properties Reviews
Let's just say 1 thing after the other Reviews matter folks keep looking ! Such regret moving here ! Inconsistent unprofessional slow to do anything you request . property is so run down . such a disappointment
User's recommendation: Keep looking !!!!!!!
Better service and respect and at minimum courtesy
My address is 7320 East Broad Street Black lick,Ohio . Wonderful townhomes. Yet a new leasing agent came on board and below is list of harassment and pictures of office staff utilizing resident parking. In fact Van blocked entry to walkway to stairs. 1. October 1st or 2nd same day as rent due. Opened my door to go to work car was gone. Of course I thought my car was stolen. Leasing officer had hired towing company same. Wee Bull Dog Towing to tow cars with expired tags. PROBLEM..no advance notice, had to pay for towing, missed work NO PAY..AND HAD TO PAY RENT LATE FEES. 2. Informed Leasing Officer about Resident having no where to park. Attached pictures shows response 3. On October 2nd asked Leasing Officer should I wait to see if automatic pull from Savings or pay ( (was not sure if had to be rendered for October payment paid on rent payment). Paid rent in office on 2nd, cleared my account, Thursday receive 3 day notice. Spoke to staff gave receipt asked how it was possible no one saw payment. The following day no parking when arriving home with groceries and sidewalk blocked. Thank you for your attention to this matter
Reason of review
Poor customer service
Let the company propose a solution
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Please move somewhere else!!
Ugh...This company is a ripoff!! My family and I faithfully lived at Emerald Lakes for 11 years and had nothing but problems. We never caused any problems, we tried to pay rent on time and help around our community. Gosh dont get me wrong, this place was really nice at one time; we loved it and referred people here... but as the time went on, this place went down hill. Prices went up and they charged you for EVERYTHING, dodgy neighbors moved in (I'm certain some creepers/possible sex offenders were in my neighborhood. My older Daughter had gotten stalked by a few very *** guys who followed her to our apartment and stood at our back door trying to look in. We didn't feel safe after that. My daughter refused to leave our apartment for a few weeks unless someone else was with her. We had the police around, but we still felt very unsafe. The staff did nothing ), and ugh... the staff turned rotten. Cathy Hall is one of the worst mangers we've had in a long time at Emerald Lakes Apartments in Beavercreek Ohio. And trust me, we've had sooooo many people working there and were either quitting or getting fired, we can't even count. Why can't Emerald Lakes keep their staff??? Is it because they open their eyes and see what a place this is? Do they hire unprofessional, occasionally crazy, *** people off the street? Is this place cursed? Seriously! Cathy is so impersonal, cold and has a icy chip on her shoulder the size of an iceberg. She also has a stick up her *** the size of a tree. She's all business and doesn't actually seem to want to connect with her residents. Its all about money and her bonuses. Emerald Lakes needs new, better trained staff ASAP. The maintenance seemed okay, a few I didn't quite like or trust in my apartment though. They snoop, so keep an eye on not only them, but the manager/leasing people too. There was so many bug problems we had. Ants mostly. They got in my pantry and in my food. They got in our beds. They crawled up walls. Ick. And don't get me started on the ONE AND ONLY trash compactor for all 280 units, that's including the apartments and the townhouses. Oh gosh it always broke, resulting in piles of trash piling up outside of it. It was absolutely gross. It also caught on fire a few times. Oh dear it was even worse in the summertime because the trash would cook under the heat, making it smell like a landfill. Sometimes it smelled like rotting flesh, we weren't quite sure if something had actually died in it. The police were there a few times in all honesty, called by other residents because they too had wondered the same thing. Then when it rained, the trash (some liquified, rotted trash) would run off into the street.There were occasionally mice, raccoons, birds, bugs, skunks, and possums digging through the trash too. Ohh, how I pity the poor souls living next to the trash compactor. We had absolutely **disgusting black and green mold** growing in my daughters closet and in the other bedrooms closet. We used part of her closet for storage, but as soon as we moved a few boxes, there was fuzzy, black and green MOLD growing up the wall like a runaway science experiment! There was problems with mold and black mildew literally dripping down the wall in the kitchen because there was a vent problem outside that they said they couldn't fix. There was severe flooding of water coming in my daughters bedroom and the living room every time it rained, which created a horrible mildew under the carpet that smell like cat *** The flooding destroyed the carpeting and also made wood rot and rust under the carpet because the was no sub-flooring. My apartment wasn't the only one that had gotten flooding, there was so many places on the property itself that seemed to catch rain water outside which resulted in huge ponds of standing water outside. We recently moved to a house (thank gods), but they are charging us for old carpeting that they said needed to be cleaned. We cleaned it, but *** it needed to replaced anyways because of the damned flooding we got. This mold and mildew was so gross, it was one of the leading causes of illness in our family, we told them about it but nothing was done. My husband has a partially collapsed lung, which was more than likely made worse because of this black mold. And on top of that, I have a daughter with downs syndrome who has a very sensitive immune system who got sick a lot because of this mold and mildew issue. Ever since we moved from that unhealthy environment, my husband and daughter seem to be feeling a lot better. Hm maybe I should send the health department a message about checking out Emerald Lakes Apartments due to health hazards? We would have done so beforehand when we were living there, but the manager Cathy Hall clearly hated us. We honestly feared getting evicted for turning them in. They accused us for things we didn't do, like having a cat. That animal smell they claim to smell (btw they are trying to charge us $300 for the cat we never had) was clearly that disgusting *** scented mildew under the carpet! Don't ever ever EVER rent from this company. DO NOT GO TO EMERALD LAKES. Unless you enjoy mold, mildew, flooding, offenders, trash, having your money sucked out of you, horrible staff, bugs/vermin, and so much more. If you enjoy living in *** then by all means, move the Emerald Lakes Apartments in Beavercreek Ohio. Cathy Hall and company makes the Devil himself look like a walk in the park. You've been warned.
Huber Heights, Ohio
Reason of review